The implementation of a quality management system based on the Q tourist quality standard. The case of hotel sector

Service Business

Volumn 4, Issue 3-4, 2010, Pages 177-196

  Viada Stenger, M Clara ^a   Balbastre Benavent, Francisco ^a   Redondo Cano, Ana M ^a  

^a UNIVERSITY OF VALENCIA   (Spain)

Author keywords

Case study; Q Tourist Quality Standard; Quality system implementation

Indexed keywords

EID: 79952099938     PISSN: 18628516     EISSN: 18628508     Source Type: Journal    
DOI: 10.1007/s11628-009-0087-1     Document Type: Article

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