Financial service sector performance measurement model: AHP sensitivity analysis and balanced scorecard approach

Service Industries Journal

Volumn 31, Issue 5, 2011, Pages 695-711

  Wu, Cheng Ru ^a   Lin, Chin Tsai ^b   Tsai, Pei Hsuan ^c  

^a YUANPEI UNIVERSITY   (Taiwan)

^b MING CHUAN UNIVERSITY   (Taiwan)

^c NATIONAL TAIWAN UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

Author keywords

Ahp; Balanced scorecard; Banking; Organisational performance; Sensitivity analysis; Wealth management

Indexed keywords

BANKING; FINANCIAL SERVICES; ORGANIZATIONAL FRAMEWORK; PERFORMANCE ASSESSMENT; SENSITIVITY ANALYSIS; SERVICE SECTOR;

EID: 79951689662     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060902852908     Document Type: Article

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