Identifying a new service opportunity from potential needs: User-centric service map

IEEM2010 - IEEE International Conference on Industrial Engineering and Engineering Management

Volumn , Issue , 2010, Pages 357-361

  Kim, J ^a   Park, Y ^a  

^a Seoul National University   (South Korea)

Author keywords

App store; New service development; Service map; Service opportunity; User centric

Indexed keywords

APP STORE; NEW SERVICE DEVELOPMENT; SERVICE MAP; SERVICE OPPORTUNITY; USER-CENTRIC;

INDUSTRIAL ENGINEERING;

VACUUM;

EID: 78751685727     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/IEEM.2010.5674302     Document Type: Conference Paper

References (17)

1. F. Dahlsten, "Avoiding the customer satisfaction rut," Sloan Management Review, vol. 44, no.4, pp.73-77, 2003.
2. S. F. Slater, "Market orientation at the beginning of a new millennium," Managing Service Quality, vol. 11, no.4, pp.230-232, 2001.
3. J. Matthing, D. Sanden, and B. Edvardsson, "New service development: learning from and with customers," International Journal of Service Industry Management, vol. 15, no.5, pp.479-498, 2004.
4. H. Beyer, and K. Holtzblatt, Contextual Design: Defining Customer-Centred Systems, San Francisco, California: Morgan Kaufmann Publishers Inc., 1998.
5. F. S Visser, P. J Stappers, and R. Van der Lugt, "Contextmapping: Experiences from practice," CoDesign, vol.1, no.2, pp.119-149, 2005.
6. S. Lee, B. Yoon, and Y. Park, "An approach to discovering new technology opportunities: Keyword-based patent map approach", Technovation, vol.29, pp.481-497, 2009.
7. M. Kagie, M. Van Wezel and P.J.F. Groenen, "Online shopping using a two dimensional product map." in Proc. E-Commerce and Web Technologies; 8th International Conference, EC-Web 2007, G. Psaila and R. Wagner, Ed. vol. 4655, Lecture Notes in Computer Science, Springer, Heidelberg, 2007, pp. 89-98.
8. A. K. Dey, "Understanding and using context," Personal and Ubiquitous Computing, vol. 5, no. 1, pp.4-7, 2001.
9. H, Oinas-Kukkonen and M. Harjumaa, "Persuasive Systems Design: Key Issues, Process Model, and System Features," Communications of the Association for Information Systems, vol. 24, no. 28, pp.485-500, 2009.
10. N.S. Ryan, J.Pascoe, and D.Morse, "Enhanced Reality Fieldwork: the Context-Aware Archaeological. Assistant," in Computer Applications in Archaeology, V. Gaffney, M. van Leusen, and S. Exxon, Ed. Oxford, 1998.
11. A. K. Dey, and G. D. Abowd, "Towards a better understanding of context and contextawareness," in the Workshop on the What, Who, Where, When and How of Context-Awareness, affiliated with the 2000 ACM Conference on Human Factors in Computer Systems, 2000.
12. S. Jang, E. J. Ko, and W. Woo, "Unified User-Centric Context: Who, Where, When, What, How and Why" in Personalized Context Modeling and Management for UbiComp Applications, H. Ko, A. Kruger, S. G. Lee, and W. Woo, Ed. CEUR-WS, vol. 149, pp. 26-34, 2005.
13. A. Morris, Z. Wu, and G. Yen, "A SOM mapping technique for visualizing documents in a database," in Proc. IEEE International Joint Conference on Neural Networks, IJCNN'01, Washington D.C., USA.
14. C. K. Brightbill, The Challenge of Leisure, Englewood Cliffs, NJ: Prentice-Hall, 1960.
15. J. Dumazedier, Toward a Society of Leisure, New York, NY: Free Press, 1967.
16. A. H. Maslow, "A Theory of Human Motivation," Psychological Review, vol. 50, pp. 370-396, 1943.
17. P. Hersey, K. H. Blanchard, and D. E. Johnson, Management of organizational behavior: Utilizing human resources, Upper Saddle River, NJ: Prentice-Hall, 1996.