A study of relations among service quality differences, post-purchase behavior intentions with personality traits, and service recovery strategy as intervening variables

International Journal of Commerce and Management

Volumn 19, Issue 2, 2009, Pages 137-157

  Lin, Wen Bao ^a  

^a NATIONAL FORMOSA UNIVERSITY   (Taiwan)

Author keywords

Consumer behaviour; Customer services quality; Personality

Indexed keywords

EID: 78651310703     PISSN: 10569219     EISSN: 17588529     Source Type: Journal    
DOI: 10.1108/10569210910967897     Document Type: Article

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