Kaiser Permanente's performance improvement system, Part 2: Developing a value framework

Joint Commission Journal on Quality and Patient Safety

Volumn 36, Issue 12, 2010, Pages 552-560

  Schilling, Lisa ^a   Deas, Dennis ^a   Jedlinsky, Maile ^a   Aronoff, Deborah ^b   Fershtman, Juliette ^b   Wall, Abdul ^b,c  

^a Kaiser Foundation Health Plan Inc   (United States)

^b KAISER PERMANENTE   (United States)

^c KAISER PERMANENTE MEDICAL CENTER   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; COST CONTROL; ECONOMICS; HEALTH CARE QUALITY; HUMAN; INTEGRATED HEALTH CARE SYSTEM; ORGANIZATION AND MANAGEMENT; TOTAL QUALITY MANAGEMENT;

COST SAVINGS; DELIVERY OF HEALTH CARE, INTEGRATED; EFFICIENCY, ORGANIZATIONAL; HUMANS; PROCESS ASSESSMENT (HEALTH CARE); QUALITY IMPROVEMENT; QUALITY INDICATORS, HEALTH CARE;

EID: 78651237474     PISSN: 15537250     EISSN: None     Source Type: Journal    
DOI: 10.1016/s1553-7250(10)36083-1     Document Type: Article

References (28)

1. Schilling L., et al.: Kaiser Permanente's Performance Improvement System, Parr 1: From benchmarking to executing on strategic priorities, Jt Comm J Qual Patient Saf 36:484-498, Nov. 2010.
2. Kirkpatrick D. L., Kirkpatrick J. D.: Evaluating Training Programs: The Tour Levels, 3rd. ed. San Francisco: Berrett-Koehler, 2006.
3. Makadon H. J., et al.: Value management: Optimizing quality, service, and cost.. J Healthc Qual 32:29-34, Jan.-Feb. 2010.
4. Deming W.: Out of the Crisis. Cambridge, MA: The MIT Press, 2000.
5. Berwick D. M.: The science of improvement. JAMA 299:1182-1184, Mar, 12, 2008.
6. Stetler C. B., et al: An organizational framework and strategic implementation for system-level change to enhance research-based practice: QUERI Series. Implement Sri 3:30, May 29, 2008.
7. Øvretveit J., Staines A.: Sustained improvement? Findings from an independent case study of the Jönköping quality program. Qual Manag Health Care 16:68-83, Jan.-Mar. 2007.
8. Greenhalgh T., et al: The Modernisation Initiative: Independent Evaluation Final Report. Aug. 2008. http://www.gsttcharitv.org.uk/pdfs/mieval. pdf (last accessed Nov. 2, 2010).
9. Vina E. R., et al.: Relationship between organizational factors and performance among pay-for-performance hospitals. J Gen Intern Med 24:833-840, Jul. 2009. Epub May 5, 2009.
10. National institute of Standards and Technology: Baldrige Performance Excellence Program: Self-Assessing Your Organization, http://www.nist.gov/ baldrige/enter/self.cfm (last accessed Nov. 2, 2010).
11. Nolan T., Bisognano M.: Clinical cost containment: The roles of key executives (unpublished manuscript). Cambridge, MA: Institute for Healthcare Improvement, 2007.
12. Martin L. A., et al.: Increasing Efficiency and Enhancing Value in Health Care: Ways to Achieve Savings in Operating Costs per Year. IHI Innovation Series white paper. Cambridge, MA: Institute lor Healthcare Improvement, 2009. (Available at http://www.IHI.org.)
13. Kim C. S., et al.: Implementation of Lean thinking: one health system's journey, Jt Comm J Qual Patient Saf 35:406-413, Aug. 2009.
14. Wagner E. H., et al.: Effect of improved glycemic control on health care costs and utilization. JAMA 285:182-189, Jan. 10, 2001.
15. Fireman B., Bartlett J., Selby J.: Can disease management reduce health care costs by improving quality? Health Aff (Millwood) 23:63-75, Nov.-Dec. 2004.
16. Huang E. S., et al.: The cost consequences of improving diabetes care: The community health center experience. Jt Comm J Qual Patient Saf 34:138-146, Mar. 2008.
17. Reiter K. L., et al.: How to develop a business case for quality. Int J Qual Health Care 19:50-55, Feb. 2007. Epub Dec. 15, 2006.
18. Leatherman S., et al.: The business case for quality: case studies and an analysis. Health Aff (Millwood) 22:17-30, Mar.-Apr. 2003.
19. Gross P. A., et al.: Fhe business case for quality at a university teaching hospital. Jt Comm J Qual Patient Saf 33:165-170, Mar. 2007.
20. Brilli R. J., et al.: THe business case for preventing ventilator-associated pneumonia in pediatric intensive care unit patients, Jt Comm J Qual Patient Saf 34:629-638, Nov. 2008.
21. Cohen E. R., et al.: Cost savings from reduced catheter-related bloodstream infection after simulation-based education for residents in a medical intensive care unit. Simul Healthc 5:98-402, Apr. 2010.
22. Weeks W. B., Resar R.: Does reducing length of stay make a business case? Jt Comm J Qual Patient Saf 34:627-628, Nov. 2008.
23. Poulsen G.: Cost Management for a System in Transition (workshop handout). Salt Lake City: Intermountain Healthcare, 2006.
24. Dall T. M., et al.: Outcomes and lessons learned from evaluating TRICARE's disease management programs. Am J Manag Care 16:438-446, Jun. 2010.
25. National Institute of Standards and Technology: Baldrige Performance Excellence Program: Health Care Criteria for Performance Excellence. http://www.nist.gov/baldrige/publications/hc-criteria.cfm (last accessed Nov. 2, 2010).
26. Øvretveit J.: Leading improvement. J Health Organ Manag 19 (6):413-430, 2005.
27. Chassin M. R., et al.: Accountability measures - Using measurement to promote quality improvement. N Engl J Med 363:683-688, Aug. 12, 2010.
28. Martin L. A., et al.: Whole. System Measures. IHI Innovation Series white paper. Cambridge, MA: Institute for Healthcare Improvement, 2007. (Available at http://www.IHI.org.)