Kaiser Permanente's performance improvement system, part 1: From Benchmarking to executing on strategic priorities

Joint Commission Journal on Quality and Patient Safety

Volumn 36, Issue 11, 2010, Pages 484-498

  Schilling, Lisa ^a   Chase, Alide ^a   Kehrli, Sommer ^b   Liu, Amy Y ^a   Stiefel, Matt ^a   Brentari, Ruth ^a  

^a Kaiser Foundation Health Plan Inc   (United States)

^b KAISER PERMANENTE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; HEALTH CARE QUALITY; HEALTH MAINTENANCE ORGANIZATION; HUMAN; ORGANIZATION; ORGANIZATION AND MANAGEMENT; QUALITY CONTROL; SAFETY; STANDARD; TOTAL QUALITY MANAGEMENT; UNITED STATES;

BENCHMARKING; HEALTH MAINTENANCE ORGANIZATIONS; HUMANS; ORGANIZATIONAL CULTURE; ORGANIZATIONAL INNOVATION; ORGANIZATIONAL OBJECTIVES; PLANNING TECHNIQUES; QUALITY INDICATORS, HEALTH CARE; SAFETY MANAGEMENT; TOTAL QUALITY MANAGEMENT; UNITED STATES;

EID: 78651250573     PISSN: 15537250     EISSN: None     Source Type: Journal    
DOI: 10.1016/s1553-7250(10)36072-7     Document Type: Article

References (31)

1. Institute of Medicinc: Crossing the Quality Chasm: A New Health System fir the 21st Century. Washington, DC: National Academies Press, 2001.
2. Wachter R. M.: Patient safety at ten: Unmistakable progress, troubling gaps. Health Aff (Millwood) 29:165-173, Jan.-Feb. 2010. Epub Dec. 1, 2009.
3. Silow-Carroll S., et al.: Hospital Quality Improvement: Strategies and Lessons from U. S. Hospitals. The Commonwealth Fund, 2007.
4. Wang M. C., et al: Redesigning health systems for quality: Lessons from emerging practices. Jt Comm J Qual Patient Saf 32:599-611, Nov. 2006.
5. Kotter f. P.: Leading Change. Cambridge, MA: Harvard Business School Press, 1996.
6. Martin L. A., et al: Whole System/Measures. IHI Innovation Series white paper. Cambridge, MA: Institute for Healthcare Improvement, 2007.
7. Camp R. C.: Benchmarking: The Search for Industry Best Practices that Lead, to Superior Performance. New York City: Productivity Press, 1989.
8. Garvin D. A.: Building a learning organization. Harv Bus Rev 71:78-91, Jul.-Aug. 1993.
9. Tennant G.: Six Sigma: SPC and TQM in Manufacturing and Services. Burlington, VT: Gower Publishing, 1991.
10. Womack J. P., et al: The Machine that Changed the World: 'The Story of Lean Production. New York City: Free Press, 2007.
11. Mandel K. E., et al: Transforming safety and effectiveness in pediatric hospital care locally and nationally. Pediatr Clin North Am 56:905-918, Aug. 2009.
12. Nolan, F. W., et al: Large-scale system change improves outcomes: The Pursuing Perfection program, Journal of Clinical Outcomes Management 12:569-576, Nov. 2005.
13. Hendrich A., et al: The Ascension Health journey to zero: Lessons learned and leadership. Jt Comm L Qual Patient Sef 33:739-749, Dec. 2007
14. Institute for Healthcare Improvement: Executing Change to Achieve World-Class Performance. http://www.ihi.org/IHI/Programs/ProdessinalDeveopment/ Executing+Changr+to+Achieve+World-Class+Peroformnce.htm (last accessed Oct. 4, 2010).
15. Reinertscn J. L., et al: Executive Review of Improvement Projects: A Primer for CEOs and Other Senior Leaders. Cambridge, MA: Institute for Healthcare Improvement, 2007. (Available at http://wwwIHI.org/.)
16. Batalden P. B., et al: Microsystems in health care: Part 5. How leaders are leading, Jt Comm J Qual Saf 29:297-508, Jun. 2003.
17. Frankel A., et al.: Patient Safiety Leadership Walk Rouds. Jt Comm J Qual Saf 29:16-26, Jan. 2003.
18. 'The Protection and Affordable Care Act of 2010 Public Law 1 11-148, 11th Congress, Mar. 23, 2010.
19. Hockey P. M., Bates D. W.: Physicians' identification of factors associated with quality in high-and low-performing hospitals. Jt Comm J Qual Patient Saf 36:217-223, May 2010.
20. Tu H. T., Lauer J. R.: Designing effective health care quality transparency initiatives. Issue Brief Cent Stud Health Syst Change pp. 1-6, Jul. 2009.
21. Nolan K. M., Schall M. W.: Insights and conclusions. In Nolan K. M., Schilling M. W. (eds.): Spreading Improvement Across Your Health Care Organization. Oak Brook, IL: Joint Commission Resources, 2007, pp. 113-120.
22. Rogers E. M.: Diffusion of Innovations, 4th ed. New York City: Free Press, 1995.
23. Wenger E.: Communities of Practice: Learning, Meaning, and Identity, New York City: Cambridge University Press, 1998.
24. Lee T. H.: "Fuming doctors into leaders. Harv Bus Rev 88:50-58. Apr. 2010.
25. Schilling L., et al: Implementing and sustainingn at Kaiser Permanente. In Schilling L. (ed.).: Implementing and Sustaining Improvement in Health Care, Oak Brook, IL: Joint Commission Resources, 2007, pp. 1-16.
26. Jarman B., et al: Explaining differences in English hospital death rates using routinely collected data. BMJ 318:1515-1520, Jun. 5, 1999.
27. National Committee for Quality Assurance: What Is HEDIS? http://www.ncqa.org/tabid/187/default.aspz (last accessed Jun. 2, 2010).
28. Fhe Joint Commission: Performance Measurement Initiatives. http://www.jointcommission.org/PerformanceMeasurement/(last accessed Jun. 3, 2010).
29. National Quality Forum: Serious Reportable Events. http://www. qualityforum, org/Publicetions/2008/10/Serious Reportable (last accesse Jun. 2, 2010).
30. Agency for Healthcare Research and Quality: CAHPS: Surveys and loots to Advance Patient-Centered Care. http://www.cahps, alrq.gov/default asp (last accessed Jun. 10, 2010).
31. Centers for Medicare & Medicaid Services: HCAHPS: Hospital Care Quality Information from the Consumer Perspective. http://www.hcahpsonline.org/ home/aspx (last accessed jun. 10, 2010).