Emotional influences in patient safety

Journal of Patient Safety

Volumn 6, Issue 4, 2010, Pages 199-205

  Croskerry, Pat ^a   Abbass, Allan ^a   Wu, Albert W ^b  

^a DALHOUSIE UNIVERSITY   (Canada)

^b JOHNS HOPKINS UNIVERSITY   (United States)

Author keywords

affective state; clinical decision making; cognitive and affective bias; emotional influence; human factors; Patient safety

Indexed keywords

ADULT; ATTITUDE TO HEALTH; AWARENESS; CASE REPORT; CLINICAL COMPETENCE; COGNITION; COUNTER TRANSFERENCE; DECISION MAKING; EMOTION; FEMALE; HEALTH PERSONNEL ATTITUDE; HUMAN; MEDICAL ERROR; PATIENT CARE; PSYCHOLOGICAL ASPECT; REVIEW; SAFETY; TEACHING;

ADULT; ATTITUDE OF HEALTH PERSONNEL; AWARENESS; CLINICAL COMPETENCE; COGNITION; COUNTERTRANSFERENCE (PSYCHOLOGY); DECISION MAKING; EMOTIONS; FEMALE; HEALTH KNOWLEDGE, ATTITUDES, PRACTICE; HUMANS; JUDGMENT; MEDICAL ERRORS; PATIENT CARE; SAFETY; TEACHING;

EID: 78650419205     PISSN: 15498417     EISSN: 15498425     Source Type: Journal    
DOI: 10.1097/PTS.0b013e3181f6c01a     Document Type: Article

References (82)

1. Kohn LT. Corrigan JM, Donaldson MS, eds. To Err is Human: Building a Safer Health Care System. Report of the Institute of Medicine of the National Academies. Washington, DC: National Academy Press; 1999.
2. Institute of Medicine. Crossing the Quality Chasm: A New Health System for the 21st Century. Washington, DC: Institute of Medicine; 2001.
3. Leape LL, Berwick DM. Five years after To Err Is Human: what have we learned? JAMA. 2005;293:2384-2390.
4. Wachter RM. Patient safety at ten: unmistakable progress, troubling gaps. Health Aff. 2010;29:165-173.
5. Wachter RM, Pronovost PJ. Balancing Bno blame[ with accountability in patient safety, N Engl J Med. 2009;361:1401-1406.
6. Graber M. Diagnostic errors in medicine: a case of neglect. J Qual Patient Safety. 2005;31:106-113.
7. Newman-Toker DE, Pronovost PJ. Diagnostic errorsVthe next frontier in patient safety. JAMA. 2009;301:1060-1062.
8. Croskerry P. The theory and practice of clinical decision making. Can J Anesth. 2005;52:R1YR8.
9. Croskerry P. Diagnostic failure: a cognitive and affective approach. In Advances in Patient Safety: From Research to Implementation. AHRQ Publication Nos. 050021. 2005;2:241-254. Agency for Health Care Research and Quality, Rockville, MD.
10. Groopman J. How Doctors Think. New York, NY: Houghton Mifflin Company; 2007.
11. Horton R. What's wrong with doctors. The New York Review of Books, 54, 9, May 31, 2007.
12. Quirk M. Intuition and Metacognition in Medical Education: Keys to Developing Expertise. New York, NY: Springer Publishing Company; 2006.
13. Damasio AR. Descartes- Error: Emotion, Reason, and the Human Brain. New York, NY: Grosset/Putnam Book; 1994.
14. Zajonc RB. Feeling and thinking: Preferences need no inferences. Am Psychol. 1980;35:151-175.
15. Baumeister RF, Vohs KD, DeWall CN, et al. How emotion shapes behavior: feedback, anticipation, and reflection, rather than direct causation. Pers Soc Psychol Rev. 2007;11:167-203.
16. Gray JR, Braver TS. Integrations of emotion and cognitive control. In: Moore SC, Oaksford M, eds. Emotional Cognitions: From Brain to Behaviour. Philadelphia, PA: John Benjamins Publishing Co.; 2002: 290-316.
17. Kandel E, Schwartz JH, Jessel TM. Principles of Neuroscience. 4th ed. New York, NY: McGraw-Hill; 2000.
18. Ashby FG, Valentin VV, Turken AA. The effects of positive affect and arousal on working memory and executive attention. In: Moore SC, Oaksford M, eds. Emotional Cognition: From Brain to Behaviour. Philadelphia, PA: John Benjamins Publishing Co.; 2002:245-287.
19. Kovacs G, Croskerry P. Clinical decision making: an emergency medicine perspective. Acad Emerg Med. 1999;6:947-952.
20. Kovacs G. Procedural skills in medicine: linking theory to practice. J Emerg Med. 1997;15:387-391.
21. Gray JR, Braver TS. Integration of emotion and cognitive control. In: Moore SC, Oaksford M, eds. Emotional Cognition: From Brain to Behaviour. Philadelphia, PA: John Benjamins Publishing Co.; 290-316.
22. Brennan TA, Leape LL, Laird NM, et al. Incidence of adverse events and negligence in hospitalized patients: results of the Harvard Medical Practice Study 1. N Eng J Med. 1991;324:370-376.
23. Wilson RM, Runciman WB, Gibberd RW, et al. The Quality in Australian Health Care Study. Med J Australia. 1995;163:458-471.
24. Thomas EJ, Studdert DM, Burstin HR, et al. Incidence and types of adverse events and negligent care in Utah and Colorado. Med Care. 2000;38:261-271.
25. Davis D. Countertransference as it applies to Davanloo's intensive short-term dynamic psychotherapy. Int J Short-Term Psychother. 1992;7:1-12.
26. Glassman NS, Andersen SM. Transference in social cognition: persistence and exacerbation of significant-other-based inferences over time. Cogn Ther Res. 1999;23:75-91.
27. Tversky A, Kahneman D. Judgment under uncertainty: heuristics and biases. Science. 1974;185:1124-1131.
28. Groves J. The hateful patient. N Eng J Med. 1978;298:883-887.
29. Flood RA, Seager CP. A retrospective examination of psychiatric case records of patients who subsequently committed suicide. Brit J Psychiatry. 1968;114:443-450.
30. Ironside W. Iatrogenic contributions to suicide and a report on 37 suicide attempts. N Z Med J. 1969;69:207-211.
31. Maltsberger J, Buie D. Countertransference hate in the treatment of suicidal patients. Arch Gen Psychiatry. 1974;30:625-633.
32. Ross L, Amabile TM, Steinmetz JL. Social roles, social control, and biases in social perception processes. J Exp Soc Psychol. 1977;35:817-829.
33. Croskerry P. Context is everything or how could I have been that stupid? Healthc Q. 2009;12:167-173.
34. Sweeney PD, Anderson K, Bailey S. Attributional style in depression: a meta-analytic review. J Pers Soc Psychol. 1986;50: 974-991.
35. Steinmetz D, Tabenkin H. The Bdifficult patient[ as perceived by family physicians. Fam Pract. 2001;18:495-500.
36. Klein D, Najman J, Kohrman AF, et al. Patient characteristics that elicit negative responses from family physicians. J Fam Pract. 1982;14:881-888.
37. Olson SC, Rund DA. Behavioral disorders: clinical features. In: Tintinalli JE, Ruiz E, Krome RL, eds. Emergency Medicine: A Comprehensive Study Guide. 4th ed. New York, NY: McGraw-Hill; 1996.
38. Shanafelt TD, Bradley KA, Wipf JE, et al. Burnout and self-reported patient care in an internal medicine residency program. Ann Intern Med. 2002;136:358-367.
39. Maslach C, Jackson SE, Leiter MP. Maslach Burnout Inventory Manual. 3rd ed. Palo Alto, CA: Consulting Psychologists Pr; 1996.
40. Lloyd S, Streiner D, Shannon S. Burnout, depression, life and job satisfaction among Canadian emergency physicians. J Emerg Med. 1994;12:559-565.
41. Balch CM, Freischlag JA, Shanafelt TD. Stress and burnout among surgeons: understanding and managing the syndrome and avoiding the adverse consequences. Arch Surg. 2009;144:371-376.
42. Fahrenkoph AM, Sectish TC, Barger LK, et al. Rates of medication errors among depressed and burnt out residents: prospective cohort study. BMJ. 2008;336:488-491.
43. Teng C-I, Chang S-S, Hsu K-H. Emotional stability of nurses: impact on patient safety. J Adv Nurs. 2009;65:2088-2096.
44. O'Kelly JG, Azim HF. Staff-staff relations group. Int J Group Psychother. 1993;43:469-483.
45. Croskerry P, Abbass A, Wu A. How doctors feel: affective issues in patient safety. Lancet. 2008;372:1205-1206.
46. Horne JA, Ostberg O. A Self Assessment Questionnaire to Determine Morningness-Eveningness in Human Circadian Rhythms. Int J Chronobiol. 1976;4:97-110.
47. Lamberg L. Bodyrhythms: Chronobiology and Peak Performance. New York, NY: William Morrow and Co.; 1994.
48. Kasper S, Wehr TA, Bartko JJ, et al. Epidemiological findings of seasonal changes in mood and behavior. Arch Gen Psychiatry. 1989;46:823-833.
49. Gordon N, Cleary PD, Parker CE, et al. The prevalence and health impact of shift work. Am J Public Health. 1986;76:1225-1228.
50. Moore-Ede MC, Richardson GS. Medical implications for shift work. Ann Rev Med. 1985;36:607.
51. Boisaubin EV, Levine RE. Identifying and assisting the impaired physician. Am J Med Sci. 2001;322:31-36.
52. Detmer DE, Fryback DG, Gassner K. Heuristics and biases in medical decision making. J Med Educ. 1978;53:682-683.
53. Feinstein, AR. The Bchagrin factor[ and qualitative decision analysis. Arch Intern Med. 1985;145:1257-1259.
54. Baron J, Hershey JC. Outcome bias in decision evaluation. J Pers Soc Psychol. 1988;54:569-579.
55. Rosehan DL, Messick S. Affect and expectation. J Pers Soc Psych. 1966;3:38-44.
56. Samuelson W, Zeckhauser R. Status quo bias in decision making. J Risk Uncertain. 1988;1:7-59.
57. Dunphy BC, Cantwell R, Bourke S, et al. Cognitive elements in clinical decision making: Toward a cognitive model for medical education and understanding clinical reasoning. Adv Health Sci Educ. 2010;15:229-250.
58. Slovic P, Finucane M, Peters E, et al. The affect heuristic. In: Gilovich T, Griffin D, Kahneman D, eds. Heuristics and Biases: The Psychology of Intuitive Judgment. Cambridge, MA: University Press; 2002: 397-420.
59. Berkowitz L. Towards a general theory of anger and emotional aggression: Implications of the cognitive-neoassociationistic perspective for the analysis of anger and other emotions. In: Wyer RS, Srull TK, eds. Advances in Social Cognition. Hillsdale, NJ: Erlbaum; 1996;6:1-46.
60. Sloman S. The empirical case for two systems of reasoning. Psychol Bull. 1996;119:3-22.
61. Haselton MG, Buss DM. Error management theory: a new perspective on biases in cross-sex mind reading. J Pers Soc Psychol. 2000;78:81-91.
62. Baumeister RF, DeWall CN, Zhang L. Do emotions improve or hinder the decision making process? In: Vohs KD, Baumeister RF, Loewenstein G, eds. Do Emotions Help or Hurt Decision Making? A Hedgefoxian Perspective. New York, NY: Russell Sage Foundation; 2007:11-31.
63. Croskerry P. Achieving quality in clinical decision making: cognitive strategies and detection of bias. Acad Emerg Med. 2002;9:1184-1204.
64. Croskerry P. The importance of cognitive errors in diagnosis and strategies to prevent them. Acad Med. 2003;78:1-6.
65. Haselton MG, Buss DM. Biases in social judgment: design flaws or design features? In: Forgas J, von Hippel W, Williams K, eds. Responding to the Social World: Explicit and Implicit Processes in Social Judgments and Decisions. Cambridge, MA: Cambridge University Press. 2003:23-43.
66. Schernhammer ES, Colditz GA. Suicide rates among physicians: a quantitative and gender assessment (meta-analysis). Am J Psychiatry. 2004;161:2295-2302.
67. Betan E, Heim AK, Zittel Conklin C, et al. Countertransference phenomena and personality pathology in clinical practice: an empirical investigation. Am J Psychiatry. 2005;162:890-898.
68. Abbass A. Somatization: diagnosing it sooner through emotion-focused interviewing. J Fam Pract. 2005;54:215-224.
69. Farber NJ, Novack DH, O'Brien MK. Love, boundaries, and the patient-physician relationship. Arch Intern Med. 1997;157:2291-2294.
70. Thomas NK. Resident burnout. JAMA. 2004;292:2880-2889.
71. Peck MS. The Road Less Travelled: A New Psychology of Love, Traditional Values, and Spiritual Growth. New York, NY: Simon and Schuster; 1978.
72. Wu AW, Folkman S, McPhee SJ, et al. Do house officers learn from their mistakes? JAMA. 1991;265:2089-2094.
73. Schwappach DLB, Boluarte TA. The emotional impact of medical error involvement on physicians: A call for leadership and organizational accountability. Swiss Med Wkly. 2008;138:9-15.
74. Salovey P, Mayer JD. Emotional intelligence. Imagination Cogn Pers. 1990;9:185-211.
75. Lewis NJ, Rees CE, Hudson JN, et al. Emotional intelligence in medical education: measuring the unmeasurable. Adv Health Sci Educ. 2005;10:339-355.
76. Satterfield JM, Hughes E. Emotion skills training for medical students: a systematic review. Med Educ. 2007;41:935-941.
77. Borrell-Carrio F, Epstein RM. Preventing errors in clinical practice: a call for self-awareness. Ann Fam Med. 2004;2:310-316.
78. Smith RC, Dorsey AM, Lyles JS, et al. Teaching self-awareness enhances learning about patient-centered interviewing. Acad Med. 1999;74:1242-1248.
79. Smith RC, Lyles JS, Mettler J, et al. The effectiveness of intensive training for residents in interviewing. A randomized, controlled study. Ann Intern Med. 1998;128:118-126.
80. Smith RC, Lyles JS, Mettler JA, et al. A strategy for improving patient satisfaction by the intensive training of residents in psychosocial medicine: a controlled, randomized study. Acad Med. 1995;70:729-732.
81. Abbass A. Small group videotape training for psychotherapy skills development. Acad Psychiatry. 2004;28:151-155.
82. Novack DH, Epstein RM, Paulsen RH. Toward creating physician-healers: fostering medical students' self-awareness, personal growth and well-being. Acad Med. 1999;74:516-520.