Understanding unethical retail disposition practice and restraint from the consumer perspective

Psychology and Marketing

Volumn 28, Issue 1, 2011, Pages 29-52

  Rosenbaum, Mark S ^a   Kuntze, Ronald ^b   Wooldridge, Barbara Ross ^c  

^a NORTHERN ILLINOIS UNIVERSITY   (United States)

^b UNIVERSITY OF TAMPA   (United States)

^c UNIVERSITY OF TEXAS AT TYLER   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 78650137997     PISSN: 07426046     EISSN: 15206793     Source Type: Journal    
DOI: 10.1002/mar.20379     Document Type: Article

References (54)

1. Abelson, E. S. (1989). The invention of kleptomania. Signs, 1, 123-143.
2. Babin, B. J. (1995). A closer look at the influence of age on consumer ethics. In Frank Kardes and Mita Sujan (Eds.), Advances in consumer research, Vol. 22 (pp. 668-673), Provo, UT: Association for Consumer Research.
3. Babin, B. J., & Babin, L. (1996). Effects of moral cognitions and consumer emotions on shoplifting intentions. Psychology & Marketing, 13, 785-802.
4. Baumeister, R. F., Bushman, B. J., & Campbell, W. K. (2000). Self-esteem, narcissism, and aggression: Does violence result from low self-esteem or from threatened egotism? Current Directions in Psychological Science, 9, 26-29.
5. Berrell, M., & Wrathall, J. (1997). Between Chinese culture and the rule of law. Management Research News, 20, 57-76.
6. Biederman, D. (2005). Many happy returns. Journal of Commerce, 6, 36-38.
7. Bonacich, E. (1973). A theory of middleman minorities. American Sociological Review, 38, 583-594.
8. Brennan, B. F. (1991). Remarks on marketing ethics. Journal of Business Ethics, 10, 255-258.
9. Cole, C. A. (1989). Deterrence and consumer fraud. Journal of Retailing, 65, 107-120.
10. Fullerton, R. A., & Punj, G. N. (2004). Repercussions of promoting an ideology of consumption: Consumer misbehavior. Journal of Business Research, 57, 1239-1249.
11. Fullerton, S., Kerch, K. B., & Dodge, R. H. (1996). Consumer ethics: An assessment of individual behavior in the market place. Journal of Business Ethics, 15, 805-814.
12. Glaser, B. (1992). Basics of grounded theory analysis. Mill Valley, CA: Sociology Press.
13. Glaser, B. G. (1978). Theoretical sensitivity. Mill Valley, CA: Sociology Press.
14. Glaser, B. G. (2001). The grounded theory perspective: Conceptualization contrasted with description. Mill Valley, CA: Sociological Press.
15. Glaser, B. G. (2005). The grounded theory perspective III: Theoretical coding. Mill Valley, CA: Sociological Press.
16. Glaser, B. G., & Strauss, A. L. (1967). The discovery of grounded theory. Mill Valley, CA: Sociological Press.
17. Goulding, C. (2005). Grounded theory, ethnography, and phenomenology: A comparative analysis of three qualitative strategies for marketing research. European Journal of Marketing, 39, 294-308.
18. Hanson, J. W. (1980). A proposed paradigm for consumer product disposition processes. Journal of Consumer Affairs, 14, 49-67.
19. Harris, L. C., & Reynolds, K. L. (2004). Jaycustomer behavior: An exploration of types and motives in the hospitality industry. Journal of Services Marketing, 339-357.
20. Hart, C. L. (1988). The power of unconditional service guarantees. Harvard Business Review, 66, 54-62.
21. Jacoby, J., Berning, C. K., & Dietvorst, T. F. (1977). What about disposition? Journal of Marketing, 41, 22-28.
22. Jolson, M. A. (1974). Consumers as offenders. Journal of Business Research, 2, 89-98.
23. Kates, S. M. (2001). Disposition of possessions among families of people living with AIDS. Psychology & Marketing, 18, 365-387.
24. Kellner, D. (2002). Theorizing globalization. Sociological Theory, 20, 285-305.
25. King, T., & Dennis, C. (2003). Interviews of deshopping behaviour: An analysis of theory of planned behavior. International Journal of Retail & Distribution Management, 31, 153-163.
26. King, T., & Dennis, C. (2006). Unethical consumers' deshopping behaviour using the qualitative analysis of theory of planned behaviour and accompanied (de)shopping. Qualitative Marketing Research, 9, 282-296.
27. Kozinets, R. V. (2002). Can consumers escape the market? Emancipatory illuminations from Burning Man. Journal of Consumer Research, 29, 20-38.
28. Lastovicka, J. L., & Fernandez, K. V. (2005). Three paths to disposition: The movement of meaningful possessions to strangers. Journal of Consumer Research, 31, 813-823.
29. Lovelock, C. (2001). Services marketing: People, technology, strategy, 4th ed. Sydney: Prentice-Hall.
30. McCracken, G. (1988). The long interview, Newbury Park, CA: Sage.
31. Mitchell, V. W., & La Ku Chan, J. (2002). Investigating UK consumers' unethical attitudes and behaviors. Journal of Marketing Management, 18, 5-26.
32. Muncy, J. A., & Vitell, S. J. (1992). Consumer ethics: An investigation of the ethical beliefs of the final customer. Journal of Business Research, 24, 297-311.
33. National Retail Federation. (2007). Return fraud to hit $3.7 billion this holiday season. NRF press release, November 7.
34. Paden, N., & Stell, R. (2005). Consumer product redistribution: Disposition decisions and channel options. Journal of Marketing Channels, 12, 105-123.
35. Piron, F., & Young, M. (2000). Retail borrowing: Insights and implications on returning used merchandise. International Journal of Retail & Distribution, 28, 27-36.
36. Price, L. L., Arnould, E. J., & Curasi, C. F. (2000). Older consumers' disposition of special possessions. Journal of Consumer Research, 27, 179-201.
37. Reynolds, K. L., & Harris, L. C. (2005). When service failure is not service failure: An exploration of the forms and motives of "illegitimate" customer complaining. Journal of Services Marketing, 19, 321-335.
38. Rosenbaum, M. S. (2006). Exploring the social supportive role of third places in consumers' lives. Journal of Service Research, 9, 59-72.
39. Rosenbaum, M. S., & Kuntze, R. J. (2003). The relationship between anomie and unethical retail disposition. Psychology & Marketing, 20, 1067-1093.
40. Rosenbaum, M. S., & Kuntze, R. J. (2005). Looking good at the retailers' expense: Investigating unethical retail disposition behavior among compulsive buyers. Journal of Retailing & Consumer Services, 12, 217-225.
41. Ross, C. E., Mirowsky, J., & Pribesh, S. (2001). Powerlessness and the amplification of threat: Neighborhood disadvantage, disorder, and mistrust. American Sociological Review, 66, 568-591.
42. Schmidt, R. A., Sturrock, F., Ward, P., & Lea-Greenwood, G. (1999). Deshopping: The art of illicit consumption. International Journal of Retail & Distribution Management, 27, 290-301.
43. Schuman, E. (2004). The war against return abuses. Eweek.com, December 17. Accessed November 2007, at .
44. Sherry, J. F., Jr. (1983). Gift giving in anthropological perspective. Journal of Consumer Research, 10, 157-168.
45. Stores. (2005). No receipt? No problem. .
46. Strutton, D., Pelton, L. E., & Ferrell, O. C. (1997). Ethical behavior in retail settings: Is there a generation gap? Journal of Business Ethics, 16, 87-105.
47. Strutton, D., Vitell, S. J., & Pelton, L. E. (1994). How consumers may justify inappropriate behavior in market settings: An application on the techniques of neutralization. Journal of Business Research, 30, 253-260.
48. Sykes, G. M., & Matza, D. (1957). Techniques of neutralization: A theory of delinquency. American Sociological Review, 22, 664-670.
49. Topalli, V. (2005). When being good is bad: An expansion of neutralization theory. Journal of Retailing, 43, 797-836.
50. Vitell, S. J., & Muncy, J. (1992). Consumer ethics: An empirical investigation of factors influencing ethical judgments of the final consumer. Journal of Business Ethics, 11, 585-597.
51. Wilkes, R. E. (1978). Fraudulent behavior by consumers. Journal of Marketing, 42, 67-75.
52. Zabriskie, N. B. (1973). Fraud by consumers. Journal of Retailing, 48, 22-27.
53. Zavestoski, S. (2002). The social-psychological bases of anticonsumption attitudes. Psychology & Marketing, 19, 149-165.
54. Zogby, J. (2008). The way we'll be: The Zogby report on the transformation of the American dream. New York: Random House.