Ranking the strategic actions of Iran mobile cellular telecommunication using two models of fuzzy QFD

Telecommunications Policy

Volumn 34, Issue 11, 2010, Pages 747-759

  Khademi Zare, Hassan ^a   Zarei, Mahnaz ^b   Sadeghieh, Ahmad ^a   Saleh Owlia, Mohammad ^a  

^a YAZD UNIVERSITY   (Iran)

^b ISLAMIC AZAD UNIVERSITY   (Iran)

Author keywords

Analytic Hierarchy Process; Customer; Fuzzy Quality Function Deployment; Strategic action; Telecommunication; TOPSIS

Indexed keywords

CELLULAR TELECOMMUNICATION; CUSTOMER; CUSTOMER FOCUS; CUSTOMER'S EXPECTATION; CUSTOMER-DRIVEN; CUSTOMER-ORIENTED ORGANIZATIONS; ENGINEERING CHARACTERISTICS; FUZZY QFD; FUZZY UTILITIES; HOUSE OF QUALITY; HUMAN THINKING; MATRIX; PRIORITIZATION; QUALITY FUNCTION; STRATEGIC ACTION; SUBJECTIVE ASSESSMENTS; TOPSIS; VOICE OF THE CUSTOMER;

ANALYTIC HIERARCHY PROCESS; FUZZY LOGIC; HIERARCHICAL SYSTEMS; QUALITY CONTROL; QUALITY FUNCTION DEPLOYMENT; TELECOMMUNICATION;

SALES;

EID: 78349265789     PISSN: 03085961     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.telpol.2010.10.001     Document Type: Article

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