Patient satisfaction in a gastroenterology unit;Satisfação do paciente em uma unidade de gastroenterologia

ACTA Paulista de Enfermagem

Volumn 23, Issue 4, 2010, Pages 500-505

  Dorigan, Gisele Hespanhol ^a   De Brito Guirardello, Edinêis ^a  

^a UNIVERSITY OF CAMPINAS   (Brazil)

Author keywords

Nursing; Nursing care; Patient satisfaction

Indexed keywords

EID: 78149436380     PISSN: 01032100     EISSN: None     Source Type: Journal    
DOI: 10.1590/s0103-21002010000400009     Document Type: Article

References (43)

1. Peterson WE, Charles C, Di Censo A, Sword W. The Newcastle Satisfaction with Nursing Scales: a valid measure of maternal satisfaction with inpatient postpartum nursing care. J Adv Nurs. 2005;52(6):672-81.
2. Linder-Pelz SU. Toward a theory of patient satisfaction. Soc Sci Med. 1982;16(5):577-82.
3. Wagner D, Bear M. Patient satisfaction with nursing care: a concept analysis within a nursing framework. J Adv Nurs. 2009;65(3):692-701.
4. Castle NG, Brown J, Hepner KA, Hays RD. Review of the literature on survey instruments used to collect data on hospital patientś perceptions of care. Health Serv Res. 2005;40(6 Pt 2):1996-2017. Review.
5. Sofaer S, Firminger K. Patient perceptions of the quality of health services. Annu Rev Public Health. 2005;26:513-59.
6. Risser NL. Development of an instrument to measure patient satisfaction with nurses and nursing care in primary care settings. Nurs Res. 1975;24(1):45-52.
7. Hinshaw AS, Atwood JR. A Patient Satisfaction Instrument: precision by replication. Nurs Res. 1982;31(3):170-5, 191.
8. Pascoe GC. Patient satisfaction in primary health care: a literature review and analysis. Eval Program Plann. 1983;6(3-4): 185-210.
9. Mrayyan MT. Jordanian nurses' job satisfaction, patients' satisfaction and quality of nursing care. Int Nurs Rev. 2006;53(3):224-30.
10. O'Connell B, Young J, Twigg D. Patient satisfaction with nursing care: a measurement conundrum. Int J Nurs Pract. 1999;5(2):72-7.
11. Johansson P, Oléni M, Fridlund B. Patient satisfaction with nursing care in the context of health care: a literature study. Scand J Caring Sci. 2002;16(4):337-44.
12. Thorsteinsson LS. The quality of nursing care as perceived by individuals with chronic illness: the magical touch of nursing. J Clin Nurs. 2002;11(1):32-40.
13. Liu Y, Wang G. Inpatient satisfaction with nursing care and factors influencing satisfaction in a teaching hospital in China. J Nurs Care Qual. 2007;22(3):266-71.
14. Moret L, Nguyen JM, Volteau C, Falissard B, Lombrail P, Gasquet I. Evidence of a non-linear influence of patient age on satisfaction with hospital care. Int J Qual Health Care. 2007;19(6):382-9.
15. Oliveira AML, Guirardello EB. Satisfação do paciente com os cuidados de enfermagem: comparação entre dois hospitais. Rev Esc Enferm USP. 2006;40(1):71-7.
16. Otani K, Kurz RS, Harris LE. Managing primary care using patient satisfaction measures. J Healthc Manag. 2005;50(5):311-24; discussion 324-5.
17. Larrabee JH, Ostrow CL, Withrow ML, Janney MA, Hobbs GR Jr, Burant C. Predictors of patient satisfaction with impatient hospital nursing care. Res Nurs Health. 2004;27(4):254-68.
18. Jaipaul CK, Rosenthal GE. Are older patients more satisfied with hospital care than younger patients? J Gen Intern Med. 2003;18(1):23-30.
19. Alhusban MA, Abualrub RF. Patient satisfaction with nursing care in Jordan. J Nurs Manag. 2009;17(6):749-58.
20. Akin S, Erdogan S. The Turkish version of the Newcastle Satisfaction with Nursing Care Scale used on medical and surgical patients. J Clin Nurs. 2007;16(4):646-53.
21. Alasad JA, Ahmad MM. Patients' satisfaction with nursing care in Jordan. Int J Health Care Qual Assur. 2003;16(6):279-85.
22. Foss C. Gender bias in nursing care? Gender-related differences in patient satisfaction with the quality of nursing care. Scand J Caring Sci. 2002;16(1):19-26.
23. Sahin B, Yilmaz F, Lee KH. Factors affecting inpatient satisfaction: structural equation modeling. J Med Syst. 2007;31(1):9-16.
24. Rafii F, Hajinezhad ME, Haghani H. Nurse caring in Iran and its relationship with patient satisfaction. Aust J Adv Nurs. 2008;26(2):75-84.
25. Crow R, Gage H, Hampson J, Hart J, Kimber A, Story L, Thomas H. The measurement of satisfaction with healthcare: implications for practice from a systematic review of the literature. Health Technol Assess. 2002;6(32):1-244. Review.
26. Mahon P Y. An analysis of the concept 'patient satisfaction' as it relates to contemporary nursing care. J Adv Nurs. 1996;24(6):1241-8.
27. Cheung CS, Bower WF, Kwok SC, van Hasselt CA. Contributors to surgical in-patient satisfaction-development and reliability of a targeted instrument. Asian J Surg. 2009;32(3):143-50.
28. Merkouris A, Ifantopoulos J, Lanara V, Lemonidou C. Patient satisfaction: a key concept of evaluating and improving nursing services. J Nurs Manag. 1999;7(1):19-28.
29. Larsson B W, Larsson G, Chantereau M W, von Holstein KS. International comparisons of patientś views on quality of care. Int J Health Care Qual Assur Inc Leadersh Health Serv. 2005;18(1):62-73.
30. Renzi C, Tabolli S, Picardi A, Abeni D, Puddu P, Braga M. Effects of patient satisfaction with care on health-related quality of life: a prospective study. J Eur Acad Dermatol Venereol. 2005;19(6):712-8.
31. Kritsotakis G, Koutis AD, Kotsori A, Alexopoulos CG, Philalithis AE. Measuring patient satisfaction in oncology units: interview-based psychometric validation of the 'Comprehensive Assessment of Satisfaction with Care' in Greece. Eur J Cancer Care. 2010;19(1):45-52.
32. Walsh M, Walsh A. Measuring patient satisfaction with nursing care: experience of using the Newcastle Satisfaction with Nursing Scale. J Adv Nurs. 1999;29(2):307-15.
33. Laschinger HS, Hall LM, Pedersen C, Almost J. A psychometric analysis of the patient satisfaction with nursing care quality questionnaire: an actionable approach to measuring patient satisfaction. J Nurs Care Qual. 2005;20(3):220-30.
34. Otani K, Waterman B, Faulkner KM, Boslaugh S, Burroughs TE, Dunagan WC. Patient satisfaction: focusing on "excellent". J Healthc Manag. 2009;54(2):93-102; discussion 102-3.
35. Otani K, Kurz RS, Barney SM. The impact of nursing care and other healthcare attributes on hospitalized patient satisfaction and behavioral intentions. J Healthc Manag. 2004;49(3):181-96; discussion 196-7.
36. Salmond SS. Evaluating and reliability and validity of measurement instruments. Orthop Nurs. 2008;27(1):28
37. Comment on: Orthop Nurs. 2008;27(1):21-8.
38. Oliveira AML. Satisfação do paciente com os cuidados de enfermagem: adaptação cultural e validação do Patient Satisfaction Instrument [dissertação]. Campinas: Faculdade de Ciências Médicas da Universidade Estadual de Campinas; 2004.
39. Ahmad MM, Alasad JA. Predictors of patients' experiences of nursing care in medical-surgical wards. Int J Nurs Pract. 2004;10(5):235-41.
40. McColl E, Thomas L, Bond S. A study to determine patient satisfaction with nursing care. Nurs Stand. 1996;10(52):34-8.
41. Pompeo DA, Pinto MH, Cesarino CB, Araújo RRDF, Poletti NAA. Atuação do enfermeiro na alta hospitalar: reflexões a partir dos relatos de pacientes. Acta Paul Enferm. 2007;20(3):345-50.
42. Merkouris A, Ifantopoulos J, Lanara V, Lemonidou C. Developing an instrument to measure patient satisfaction with nursing care in Greece. J Nurs Manag. 1999;7(2):91-100.
43. Rahmqvist M. Patient satisfaction in relation to age, health status and other background factors: a model for comparisons of care units. Int J Qual Health Care. 2001;13(5):385-90.