Differences in the quality of interpersonal care in complementary and conventional medicine

BMC Complementary and Alternative Medicine

Volumn 10, Issue , 2010, Pages

  Busato, André ^a   Künzi, Beat ^b  

^a UNIVERSITY OF BERN   (Switzerland)

^b Swisspep Institute for Quality and Research in Healthcare   (Switzerland)

Author keywords

[No Author keywords available]

Indexed keywords

ALLOPATHY; ALTERNATIVE MEDICINE; ARTICLE; CHINESE MEDICINE; COMMUNICATION SKILL; DOCTOR PATIENT RELATION; EXPECTATION; HEALING; HEALTH CARE QUALITY; HEALTH SURVEY; HOMEOPATHY; HUMAN; MAJOR CLINICAL STUDY; OBSERVATIONAL STUDY; PATIENT SATISFACTION; PHYSICIAN; PRIMARY MEDICAL CARE; QUESTIONNAIRE; SWITZERLAND; CHRONIC DISEASE; CLINICAL PRACTICE; COMPARATIVE STUDY; FEMALE; HEALTH CARE SURVEY; INTERPERSONAL COMMUNICATION; MALE; MIDDLE AGED; OUTCOME ASSESSMENT; PRIMARY HEALTH CARE; QUALITATIVE RESEARCH; STANDARD;

CHRONIC DISEASE; COMMUNICATION; COMPLEMENTARY THERAPIES; FEMALE; HEALTH CARE SURVEYS; HUMANS; MALE; MIDDLE AGED; OUTCOME ASSESSMENT (HEALTH CARE); PATIENT SATISFACTION; PHYSICIAN'S PRACTICE PATTERNS; PHYSICIAN-PATIENT RELATIONS; PRIMARY HEALTH CARE; QUALITATIVE RESEARCH; QUALITY OF HEALTH CARE; QUESTIONNAIRES; SWITZERLAND;

EID: 78049408944     PISSN: None     EISSN: 14726882     Source Type: Journal    
DOI: 10.1186/1472-6882-10-63     Document Type: Article

References (47)

1. Barrett B, Marchand L, Scheder J, Plane MB, Maberry R, Appelbaum D, Rakel D, Rabago D. Themes of holism, empowerment, access, and legitimacy define complementary, alternative, and integrative medicine in relation to conventional biomedicine. J Altern Complement Med 2003, 9(6):937-947. 10.1089/107555303771952271, 14736364.
2. What is complementary and alternativew medicine (CAM)?. , http://nccam.nih.gov/health/whatiscam/
3. Deglon-Fischer A, Barth J, Ausfeld-Hafter B. [Complementary and alternative medicine in primary care in Switzerland]. Forsch Komplementmed 2009, 16(4):251-255. 10.1159/000207970, 19729936.
4. Boon HS, Verhoef MJ, Vanderheyden LC, Westlake KP. Complementary and alternative medicine: a rising healthcare issue. Healthc Policy 2006, 1(3):19-30. 2585340, 19305666.
5. Melchart D, Mitscherlich F, Amiet M, Eichenberger R, Koch P. Programm Evaluation Komplementärmedizin (PEK) Schlussbericht. 2005, Swiss Federal Office of Public Health.
6. Mason S, Tovey P, Long AF. Evaluating complementary medicine: methodological challenges of randomised controlled trials. BMJ 2002, 325(7368):832-834. 10.1136/bmj.325.7368.832, 1124333, 12376448.
7. Long AF, Mercer G, Hughes K. Developing a tool to measure holistic practice: a missing dimension in outcomes measurement within complementary therapies. Complement Ther Med 2000, 8(1):26-31.
8. MacPherson H, Mercer SW, Scullion T, Thomas KJ. Empathy, enablement, and outcome: an exploratory study on acupuncture patients' perceptions. J Altern Complement Med 2003, 9(6):869-876. 10.1089/107555303771952226, 14736359.
9. Verhoef MJ, Boon HS, Mutasingwa DR. The scope of naturopathic medicine in Canada: an emerging profession. Soc Sci Med 2006, 63(2):409-417. 10.1016/j.socscimed.2006.01.008, 16487639.
10. Lee SJ, Loberiza FR, Rizzo JD, Soiffer RJ, Antin JH, Weeks JC. Optimistic expectations and survival after hematopoietic stem cell transplantation. Biol Blood Marrow Transplant 2003, 9(6):389-396. 10.1016/S1083-8791(03)00103-4, 12813447.
11. Sherman KJ, Cherkin DC, Ichikawa L, Avins AL, Delaney K, Barlow WE, Khalsa PS, Deyo RA. Treatment expectations and preferences as predictors of outcome of acupuncture for chronic back pain. Spine (Phila Pa 1976) 2010, 35(15):1471-1477.
12. Marschall-Kehrel D, Roberts RG, Brubaker L. Patient-reported outcomes in overactive bladder: the influence of perception of condition and expectation for treatment benefit. Urology 2006, 68(2 Suppl):29-37. 10.1016/j.urology.2006.02.046, 16908338.
13. Kaptchuk TJ, Eisenberg DM. Varieties of healing. 2: a taxonomy of unconventional healing practices. Ann Intern Med 2001, 135(3):196-204.
14. Grol R, Wensing M. Task force on patient evaluations of general practice care. 1999, ISBN 90-76316-11-2.
15. Ware JE, M K. SF-36 Physical & Mental Health Summary Scales: A Manual for Users of Version 1. 2001, QualityMetric Incorporated Lincoln, Rhode Island, Second.
16. Singer J. Using SAS PROC MIXED to fit multilevel models, hierarchical models, and individual growth models. Journal of Educational and Behavioral Statistics 1998, 24(4):323-355.
17. Sheu CF. Fitting mixed-effects models for repeated ordinal outcomes with the NLMIXED procedure. Behav Res Methods Instrum Comput 2002, 34(2):151-157.
18. Künzi B. Swisspep Qualidoc® gibt Rechenschaft über hausärztliche Wirksamkeit. 2004, Zürich, 8.
19. Künzi B. Swisspep Qualidoc®: A balanced score card to capture and extend the added values of general practice/family medicine. 2004, Houten, NL: Bohn Stafleu van Lohum.
20. Busato A, Donges A, Herren S, Widmer M, Marian F. Health status and health care utilisation of patients in complementary and conventional primary care in Switzerland--an observational study. Fam Pract 2006, 23(1):116-124. Epub 2005 Aug 2022, 10.1093/fampra/cmi078, 16115833.
21. Sundararajan V, Henderson T, Perry C, Muggivan A, Quan H, Ghali WA. New ICD-10 version of the Charlson comorbidity index predicted in-hospital mortality. J Clin Epidemiol 2004, 57(12):1288-1294. 10.1016/j.jclinepi.2004.03.012, 15617955.
22. Campbell SM, Roland MO, Buetow SA. Defining quality of care. Soc Sci Med 2000, 51(11):1611-1625. 10.1016/S0277-9536(00)00057-5, 11072882.
23. Donabedian A. The quality of care. How can it be assessed?. JAMA 1988, 260(12):1743-1748. 10.1001/jama.260.12.1743, 3045356.
24. Hudak PL, Wright JG. The characteristics of patient satisfaction measures. Spine 2000, 25(24):3167-3177. 10.1097/00007632-200012150-00012, 11124733.
25. Jung HP, Van Horne F, Wensing M, Hearnshaw H, Grol R. Which aspects of general practitioners' behaviour determine patients' evaluations of care?. Soc Sci Med 1998, 47(8):1077-1087. 10.1016/S0277-9536(98)00138-5, 9723853.
26. McGeary DD, Mayer TG, Gatchel RJ, Anagnostis C, Proctor TJ. Gender-related differences in treatment outcomes for patients with musculoskeletal disorders. Spine J 2003, 3(3):197-203. 10.1016/S1529-9430(02)00599-5, 14589200.
27. Crow R, Gage H, Hampson S, Hart J, Kimber A, Storey L, Thomas H. The measurement of satisfaction with healthcare: implications for practice from a systematic review of the literature. Health Technol Assess 2002, 6(32):1-244.
28. Hobbes T, . (ed) The English Works (Dialogue, Behemont, Rhetoric). 1860, London: John Bohn, (ed).
29. Rosenthal R, Rubin DB. Interpersonal expectancy effects: The first 345 studies. The Behavioral and Brain Sciences 1978, 1:377-415.
30. Rosenthal R. Experimenter and clinician effects in scientific inquiry and clinical practice. Prevention & Treatment 2002, 5(1):1-12.
31. Peck BM, Ubel PA, Roter DL, Goold SD, Asch DA, Jeffreys AS, Grambow SC, Tulsky JA. Do unmet expectations for specific tests, referrals, and new medications reduce patients' satisfaction?. J Gen Intern Med 2004, 19(11):1080-1087. 10.1111/j.1525-1497.2004.30436.x, 1494793, 15566436.
32. Wapf V, Busato A. Patients motives for choosing a physician: comparison between conventional and complementary medicine in Swiss primary care. BMC Complement Altern Med 2007, 7(1):41. 10.1186/1472-6882-7-41, 2219994, 18021390.
33. Sirois FM, Gick ML. An investigation of the health beliefs and motivations of complementary medicine clients. Soc Sci Med 2002, 55(6):1025-1037. 10.1016/S0277-9536(01)00229-5, 12220087.
34. Beck RS, Daughtridge R, Sloane PD. Physician-patient communication in the primary care office: a systematic review. J Am Board Fam Pract 2002, 15(1):25-38.
35. Freeman GK, Horder JP, Howie JG, Hungin AP, Hill AP, Shah NC, Wilson A. Evolving general practice consultation in Britain: issues of length and context. Bmj 2002, 324(7342):880-882. 10.1136/bmj.324.7342.880, 101402, 11950738.
36. Thorne SE, Harris SR, Mahoney K, Con A, McGuinness L. The context of health care communication in chronic illness. Patient Educ Couns 2004, 54(3):299-306. 10.1016/j.pec.2003.11.009, 15324981.
37. Shang A, Huwiler-Muntener K, Nartey L, Juni P, Dorig S, Sterne JA, Pewsner D, Egger M. Are the clinical effects of homoeopathy placebo effects? Comparative study of placebo-controlled trials of homoeopathy and allopathy. Lancet 2005, 366(9487):726-732. 10.1016/S0140-6736(05)67177-2, 16125589.
38. Melchart D, Streng A, Hoppe A, Brinkhaus B, Witt C, Wagenpfeil S, Pfaffenrath V, Hammes M, Hummelsberger J, Irnich D, et al. Acupuncture in patients with tension-type headache: randomised controlled trial. Bmj 2005, 331(7513):376-382. 10.1136/bmj.38512.405440.8F, 1184247, 16055451.
39. A guide to direct measures of patient satisfaction in clinical practice. Health Services Research Group. Cmaj 1992, 146(10):1727-1731. 1488691, 1596808.
40. Mazor KM, Clauser BE, Field T, Yood RA, Gurwitz JH. A demonstration of the impact of response bias on the results of patient satisfaction surveys. Health Serv Res 2002, 37(5):1403-1417. 10.1111/1475-6773.11194, 1464019, 12479503.
41. Turnbull JE, Hembree WE. Consumer information, patient satisfaction surveys, and public reports. Am J Med Qual 1996, 11(1):S42-45.
42. Wensing M, Vedsted P, Kersnik J, Peersman W, Klingenberg A, Hearnshaw H, Hjortdahl P, Paulus D, Kunzi B, Mendive J, et al. Patient satisfaction with availability of general practice: an international comparison. Int J Qual Health Care 2002, 14(2):111-118.
43. Thompson JR. Invited commentary: Re: "Multiple comparisons and related issues in the interpretation of epidemiologic data". Am J Epidemiol 1998, 147(9):801-806.
44. Weissman NW, Allison JJ, Kiefe CI, Farmer RM, Weaver MT, Williams OD, Child IG, Pemberton JH, Brown KC, Baker CS. Achievable benchmarks of care: the ABCs of benchmarking. J Eval Clin Pract 1999, 5(3):269-281. 10.1046/j.1365-2753.1999.00203.x, 10461579.
45. Wensing M, Mainz J, Grol R. A standardised instrument for patients' evaluations of general practice care in Europe. Eur J Gen Pract 2000, 6:82-87.
46. Safran DG, Taira DA, Rogers WH, Kosinski M, Ware JE, Tarlov AR. Linking primary care performance to outcomes of care. J Fam Pract 1998, 47(3):213-220.
47. Safran DG, Montgomery JE, Chang H, Murphy J, Rogers WH. Switching doctors: predictors of voluntary disenrollment from a primary physician's practice. J Fam Pract 2001, 50(2):130-136.