From the editor: State of the journal

Journal of Service Research

Volumn 13, Issue 4, 2010, Pages 359-361

  Lemon, Katherine N ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 78049335429     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670510386060     Document Type: Editorial

References (3)

1. Dholakia, Utpal M., Siddharth S. Singh, and Robert A. Westbrook (2010), "Understanding the Effects of Post-Service Experience Surveys on Delay and Acceleration of Customer Purchasing Behavior: Evidence From the Automotive Services Industry," Journal of Service Research, 13 (4), 362-378.
2. Li, Eldon Y. (2009), "Journal Self-Citation III: Exploring the Self-Citation Patterns in MIS Journals," Communications of the Association for Information Systems, 25 (July), 21-32.
3. Schneider, Benjamin, William H. Macey, Wayne C. Lee, and Scott A. Young (2009), "Organizational Service Climate Drivers of the American Customer Satisfaction Index (ACSI) and Financial and Market Performance," Journal of Service Research, 12 (1), 3-14.