A prospective audit of patient experiences in colonoscopy using the global rating scale: A cohort of 1187 patients

Canadian Journal of Gastroenterology

Volumn 24, Issue 10, 2010, Pages 607-613

  De Jonge, Vincent ^a   Sint Nicolaas, Jerome ^a   Lalor, Eoin A ^b   Wong, Clarence K ^c   Walters, Brennan ^d   Bala, Anand ^e   Kuipers, Ernst J ^a   Van Leerdam, Monique E ^a   Veldhuyzen Van Zanten, Sander J O ^b  

^a ERASMUS MEDICAL CENTER   (Netherlands)

^b UNIVERSITY OF ALBERTA HOSPITAL   (Canada)

^c ROYAL ALEXANDRA HOSPITAL   (Canada)

^d Misericordia Community Hospital   (Canada)

^e GREY NUNS COMMUNITY HOSPITAL   (Canada)

Author keywords

Colonoscopy; Patient experiences; Patient satisfaction; Prospective study; Quality assurance

Indexed keywords

ADULT; AFTERCARE; ARTICLE; COHORT ANALYSIS; COLONOSCOPY; CONTROLLED STUDY; EXPERIENCE; FEMALE; GLOBAL RATING SCALE; HEALTH CARE NEED; HEALTH PERSONNEL ATTITUDE; HUMAN; MAJOR CLINICAL STUDY; MALE; MEDICAL AUDIT; MEDICAL LITERATURE; MEDICAL SERVICE; OUTPATIENT DEPARTMENT; PATIENT ATTITUDE; PATIENT INFORMATION; PATIENT SATISFACTION; PRIORITY JOURNAL; PROSPECTIVE STUDY; QUESTIONNAIRE; RATING SCALE; RISK; SEDATION; UNITED KINGDOM;

EID: 77958497282     PISSN: 08357900     EISSN: None     Source Type: Journal    
DOI: 10.1155/2010/724924     Document Type: Article

References (30)

1. Rex DK, Petrini JL, Baron TH, et al. Quality indicators for colonoscopy. Am J Gastroenterol 2006;101:873-85.
2. Harewood GC, Lieberman DA. Colonoscopy practice patterns since introduction of medicare coverage for average-risk screening. Clin Gastroenterol Hepatol 2004;2:72-7.
3. Lieberman DA, Holub J, Eisen G, et al. Utilization of colonoscopy in the United States: Results from a national consortium. Gastrointest Endosc 2005;62:875-83.
4. Rex DK, Bond JH, Winawer S, et al. Quality in the technical performance of colonoscopy and the continuous quality improvement process for colonoscopy: Recommendations of the U.S. Multi-Society Task Force on Colorectal Cancer. Am J Gastroenterol 2002;97:1296-308. (Pubitemid 34664769)
5. Bernstein C, Thorn M, Monsees K, et al. A prospective study of factors that determine cecal intubation time at colonoscopy. Gastrointest Endosc 2005;61:72-5. (Pubitemid 40169814)
6. Shah HA, Paszat LF, Saskin R, et al. Factors associated with incomplete colonoscopy: A population-based study. Gastroenterology 2007;132:2297-303.
7. Quality and outcomes assessment in gastrointestinal endoscopy. American Society for Gastrointestinal Endoscopy. Gastrointest Endosc 2000;52:827-30.
8. Pena LR, Mardini H, Nickl N. An instrument to predict endoscopy tolerance: A prospective randomized study. Dig Dis Sci 2007;52:2888-91.
9. Chung YW, Han DS, Yoo KS, et al. Patient factors predictive of pain and difficulty during sedation-free colonoscopy: A prospective study in Korea. Dig Liver Dis 2007;39:872-6.
10. Aharony L, Strasser S. Patient satisfaction: What we know about and what we still need to explore. Med Care Rev 1993;50:49-79.
11. Davis MS. Variation in patients' compliance with doctors' orders: Medical practice and doctor-patient interaction. Psychiatry Med 1971;2:31-54.
12. Kasteler J, Kane RL, Olsen DM, et al. Issues underlying prevalence of "doctor-shopping" behavior. J Health Soc Behav 1976;17:329-39.
13. Ware JE Jr, Davies AR. Behavioral consequences of consumer dissatisfaction with medical care. Eval Program Plann 1983;6:291-7.
14. Yacavone RF, Locke GR III, Gostout CJ, et al. Factors influencing patient satisfaction with GI endoscopy. Gastrointest Endosc 2001;53:703-10.
15. Bowles CJ, Leicester R, Romaya C, et al. A prospective study of colonoscopy practice in the UK today: Are we adequately prepared for national colorectal cancer screening tomorrow? Gut 2004;53:277-83.
16. Global Rating Scale (UK) 〈www.grs.nhs.uk〉 (Accessed on January 5, 2010).
17. Valori RM, Barton R, Johnston DK. The English National Endoscopy Quality Assurance Programme: Quality of care improves as waits decline. American Gastroenterological Association Digestive Disease Week, Chicago, May 30 to June 4, 2009.
18. Dubé C, Bridges R, Hilsden R, et al. First-time use of the endoscopy Global Rating Scale in the Calgary Health Region. Canadian Digestive Disease Week. Montreal, Quebec, February 29 to March 3, 2008.
19. Becker MH, Maiman LA. Strategies for enhancing patient compliance. J Community Health 1980;6:113-35.
20. Ko HH, Zhang H, Telford JJ, et al. Factors influencing patient satisfaction when undergoing endoscopic procedures. Gastrointestinal endoscopy 2009;69:883-91.
21. Barton A. Accrediting competence in colonoscopy: Validity and reliability of the UK Joint Advisory Group/NHS Bowel Cancer Screening Programme Accreditation Assessment. American Gastroenterological Association Digestive Disease Week. San Diego, May 17 to 22, 2008.
22. Denis B, Weiss AM, Peter A, et al. Quality assurance and gastrointestinal endoscopy: An audit of 500 colonoscopic procedures. Gastroenterol Clin Biol 2004;28:1245-55. (Pubitemid 40070050)
23. Bressler B, Paszat LF, Chen Z, et al. Rates of new or missed colorectal cancers after colonoscopy and their risk factors: A population-based analysis. Gastroenterology 2007;132:96-102. (Pubitemid 46108740)
24. Bassi A, Brown E, Kapoor N, et al. Dissatisfaction with consent for diagnostic gastrointestinal endoscopy. Dig Dis 2002;20:275-9. (Pubitemid 36131932)
25. Morgan J, Roufeil L, Kaushik S, et al. Influence of coping style and precolonoscopy information on pain and anxiety of colonoscopy. Gastrointest Endosc 1998;48:119-27. (Pubitemid 28387456)
26. Lanius M, Zimmermann P, Heegewaldt H, et al. [Does an information booklet on gastrointestinal endoscopy reduce anxiety for these examinations? Results of a randomized study with 379 patients.] Zeitschrift fur Gastroenterologie 1990;28:651-5.
27. Agre P, Kurtz RC, Krauss BJ. A randomized trial using videotape to present consent information for colonoscopy. Gastrointest Endosc 1994;40:271-6. (Pubitemid 24163060)
28. Vignally P, Gentile S, Grimaud F, et al. Pertinence of a pre-colonoscopy consultation for routine information delivery. Gastroenterol Clin Biol 2007;31:1055-61.
29. Eckardt AJ, Swales C, Bhattacharya K, et al. Open access colonoscopy in the training setting: Which factors affect patient satisfaction and pain? Endoscopy 2008;40:98-105.
30. Rubin DT, Ulitsky A, Poston J, et al. What is the most effective way to communicate results after endoscopy? Gastrointest Endosc 2007;66:108-12.