Patient experience should be part of meaningful-use criteria

Health Affairs

Volumn 29, Issue 4, 2010, Pages 607-613

  Ralston, James D ^a   Coleman, Katie ^b   Reid, Robert J ^b   Handley, Matthew R ^c   Larson, Eric B ^b  

^a CENTER FOR HEALTH STUDIES   (United States)

^b GROUP HEALTH RESEARCH INSTITUTE   (United States)

^c Group Health Permanente   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; ELECTRONIC MEDICAL RECORD; HEALTH CARE; HEALTH CARE NEED; HEALTH CARE PERSONNEL; HEALTH CARE POLICY; HEALTH SERVICE; PATIENT CARE;

CROSS-SECTIONAL STUDIES; DELIVERY OF HEALTH CARE, INTEGRATED; ELECTRONIC HEALTH RECORDS; HEALTH MAINTENANCE ORGANIZATIONS; HUMANS; PATIENT PARTICIPATION; PATIENT SATISFACTION; RETROSPECTIVE STUDIES; UNITED STATES;

EID: 77958036342     PISSN: 02782715     EISSN: 15445208     Source Type: Journal    
DOI: 10.1377/hlthaff.2010.0113     Document Type: Article

References (32)

1. Healthcare Information and Management Systems Society. EHR: electronic health record [Internet]. Chicago (IL): HIMSS; 2010 [updated 2010; cited 2010 Feb 16]. Available from: http://www.himss.org/ASP/topics-ehr.asp
2. U.S. Department of Health and Human Services. Health information technology: initial set of standards, implementation specifications, and certification criteria for electronic health record technology; interim final rule. Section 45 CFR Part 170. Fed Regist [serial on the Internet]. 2010 Jan 13 [cited 2010 Mar 12]. Available from: http://edocket.access.gpo.gov/2010/pdf/E9- 31216.pdf
3. Health IT Policy Council. Health IT Policy Council recommendations to national coordinator for defining meaningful use [Internet]. Washington (DC): U.S. Department of Health and Human Services; 2009 [updated 2009 Aug; cited 2010 Jan 11]. Available from: http://healthit.hhs.gov/portal/server.pt/gateway/ PTARGS-0-10741-888532-0-0-18/FINAL%20MU%20RECOMMENDATIONS%20TABLE.pdf
4. Ralston JD, Revere D, Robins LS, Goldberg HI. Patients' experience with a diabetes support programme based on an interactive electronic medical record: qualitative study. BMJ. 2004;328(7449):1159.
5. Patt MR, Houston TK, Jenckes MW, Sands DZ, Ford DE. Doctors who are using e-mail with their patients: a qualitative exploration. J Med Internet Res. 2003;5(2):e9.
6. Shaw BR, McTavish F, Hawkins R, Gustafson DH, Pingree S. Experiences of women with breast cancer: exchanging social support over the CHESS computer network. J Health Commun. 2000;5(2):135-59.
7. Bodenheimer T, Lorig K, Holman H, Grumbach K. Patient self-management of chronic disease in primary care. JAMA. 2002;288(19):2469-75.
8. Houston TK, Sands DZ, Jenckes MW, Ford DE. Experiences of patients who were early adopters of electronic communication with their physician: satisfaction, benefits, and concerns. Am J Manag Care. 2004;10(9):601-8.
9. Deloitte Center for Health Solutions. 2008 survey of health care consumers executive summary. New York (NY): Deloitte Center for Health Solutions; 2008 Nov 21.
10. Kaplan SH, Greenfield S, Ware JE Jr. Assessing the effects of physician-patient interactions on the outcomes of chronic disease. Med Care. 1989;27(3 Suppl):110-27.
11. Ross SE, Lin CT. The effects of promoting patient access to medical records: a review. J Am Med Inform Assoc. 2003;10(2):129-38.
12. Patient/physician online communication: many patients want it, would pay for it, and it would influence their choice of doctors and health plans. Harris Interactive Health Care News [serial on the Internet]. 2002 Apr 10 [cited 2010 Mar 9]. Available from: http://www.harrisinteractive.com/news/newsletters/ healthnews/HI-HealthCareNews2002Vol2-Iss08.pdf
13. Connecting for Health. Achieving electronic connectivity in healthcare: a preliminary roadmap from the nation's public and private sector leaders. New York (NY): Markle Foundation; 2004 Jul [cited 2010 Mar 9]. Available from: http://www.connectingforhealth.org/resources/cfh-aech-roadmap-072004.pdf
14. Hassol A, Walker JM, Kidder D, Rokita K, Young D, Pierdon S, et al. Patient experiences and attitudes about access to a patient electronic health care record and linked Web messaging. J Am Med Inform Assoc. 2004;11(6):505-13.
15. Katz SJ, Nissan N, Moyer CA. Crossing the digital divide: evaluating online communication between patients and their providers. Am J Manag Care. 2004;10(9):593-8.
16. Zickmund SL, Hess R, Bryce CL, McTigue K, Olshansky E, Fitzgerald K, et al. Interest in the use of computerized patient portals: role of the provider-patient relationship. J Gen Intern Med. 2008;23 Suppl 1:20-6.
17. Roblin DW, Houston TK 2nd, Allison JJ, Joski PJ, Becker ER. Disparities in use of a personal health record in a managed care organization. J Am Med Inform Assoc. 2009;16(5):683-9.
18. Ralston JD, Carrell D, Reid R, Anderson M, Moran M, Hereford J. Patient Web services integrated with a shared medical record: patient use and satisfaction. J Am Med Inform Assoc. 2007;14(6):798-806.
19. Berry LL, Seiders K, Wilder SS. Innovations in access to care: a patient-centered approach. Ann Intern Med. 2003;139(7):568-74.
20. Ralston JD, Martin DP, Anderson ML, Fishman PA, Conrad DA, Larson EB, et al. Group Health Cooperative's transformation toward patient-centered access. Med Care Res Rev. 2009;66(6):703-24.
21. Tufano JT, Ralston JD, Martin DP. Providers' experience with an organizational redesign initiative to promote patient-centered access: a qualitative study. J Gen Intern Med. 2008;23(11):1778-83.
22. Reid RJ, Fishman PA,Yu O, Ross TR, Tufano JT, Soman MP, et al. Patient-centered medical home demonstration: a prospective, quasi-experimental, before and after evaluation. Am J Manag Care. 2009;15(9):e71-87.
23. Endresen K. Group Health Cooperative member communications research. Seattle (WA): Endresen Consulting; 2000.
24. Carrell D, Ralston JD. Messages, strands, and threads: measuring electronic patient-provider messaging. AMIA Annu Symp Proc. 2005: 913.
25. Group Health Cooperative. MyGroupHealth for members satisfaction survey. Seattle (WA): Group Health Cooperative; 2008.
26. Ralston JD, Rutter CM, Carrell D, Hecht J, Rubanowice D, Simon GE. Patient use of secure electronic messaging within a shared medical record: a cross-sectional study. J Gen Intern Med. 2009;24(3):349-55.
27. Weppner W, Ralston JD, Koepsell T, Grothaus L, Jordan L, Reid RJ, et al. Use of a shared medical record among older patients with diabetes. Presented at: Society for General Internal Medicine Annual Session. 2009 Jun; Miami, Florida.
28. Lockhart A. Group Health Permanente internal communication. 2010.
29. Ralston JD, Martin DP, Anderson ML, Fishman PA, Conrad DA, Larson EB, et al. Group Health Cooperative's transformation toward patient-centered access. Med Care Res Rev. 2009;66(6):703-24.
30. Institute of Medicine. Crossing the quality chasm: a new health system for the 21st century. Washington (DC): National Academies Press; 2001.
31. Baur C. Limiting factors on the transformative powers of e-mail in patient-physician relationships: a critical analysis. Health Commun. 2000;12(3):239-59.
32. Wangsness L. Electronic health records raise doubt: Google service's inaccuracies may hold wide lesson. Boston Globe. 2009 Apr 13.