Interest in the use of computerized patient portals: Role of the provider-patient relationship

Journal of General Internal Medicine

Volumn 23, Issue 1 SUPPL., 2008, Pages 20-26

  Zickmund, Susan L ^a,b,e   Hess, Rachel ^b   Bryce, Cindy L ^b,c   McTigue, Kathleen ^b,c   Olshansky, Ellen ^d   Fitzgerald, Katharine ^b,c   Fischer, Gary S ^b  

^a VETERANS AFFAIRS MEDICAL CENTER   (United States)

^b UNIVERSITY OF PITTSBURGH SCHOOL OF MEDICINE   (United States)

^c UNIVERSITY OF PITTSBURGH GRADUATE SCHOOL OF PUBLIC HEALTH   (United States)

^d UNIVERSITY OF CALIFORNIA   (United States)

^e UNIVERSITY OF PITTSBURGH   (United States)

Author keywords

Bioinformatics; Diabetes; E mail communication; Patient portal; Provider patient communication

Indexed keywords

ADULT; ARTICLE; BIOINFORMATICS; CONCEPTUAL FRAMEWORK; CONSENSUS; DIABETES MELLITUS; DOCTOR PATIENT RELATION; E-MAIL; ELECTRONIC MEDICAL RECORD; FEMALE; HUMAN; HUMAN RELATION; MALE; MEDICAL INFORMATION; MEDICAL INFORMATION SYSTEM; MEDICAL PRACTICE; MEDICAL RECORD; PATIENT SATISFACTION; PRIMARY MEDICAL CARE; QUALITATIVE ANALYSIS; RELIABILITY; STATISTICAL ANALYSIS;

ADULT; ATTITUDE TO COMPUTERS; CHRONIC DISEASE; COMMUNICATION; COMPUTATIONAL BIOLOGY; DIABETES MELLITUS; ELECTRONIC MAIL; FEMALE; FOCUS GROUPS; HEALTH SERVICES RESEARCH; HUMANS; MALE; MEDICAL RECORDS SYSTEMS, COMPUTERIZED; MIDDLE AGED; PATIENT ACCESS TO RECORDS; PILOT PROJECTS; PRIMARY HEALTH CARE; PROBABILITY; PROFESSIONAL-PATIENT RELATIONS; SENSITIVITY AND SPECIFICITY;

EID: 37349067420     PISSN: 08848734     EISSN: 15251497     Source Type: Journal    
DOI: 10.1007/s11606-007-0273-6     Document Type: Article

References (49)

1. Shireman C, Sweat GT, Jebson LR. 'Tablet' makes for good medicine. Case study: tablet-style computers can enhance physician satisfaction, revenue stream. MGMA Connex. 2005;5(10):45-8, 1.
2. Green CJ, Fortin P, Maclure M, Macgregor A, Robinson S. Information system support as a critical success factor for chronic disease management: necessary but not sufficient. Int J Med Inform. 2006;75(12):818-28.
3. Audet AM, Doty MM, Peugh J, Shamasdin J, Zapert K, Schoenbaum S. Information technologies: when will they make it into physicians' black bags? MedGenMed. 2004;6(4):2.
4. Sciamanna CN, Gifford DR, Smith RJ. Design and acceptability of patient-oriented computerized diabetes care reminders for use at the point of care. Med Inform Internet Med. 2004;29(2):157-68.
5. United States Renal Data System. Diabetes statistics in the United States. 99-3892. USA: NIDDK; 1999
6. Smith NL, Maynard C. The burden of diabetes-associated cardiovascular hospitalizations in Veterans Administration (VA) and non-VA medical facilities. Diabetes Care. 2004;27(suppl 2):B27-32.
7. Mayfield JA, Reiber GE, Maynard C, Czerniecki J, Sangeorzan B. The epidemiology of lower-extremity disease in veterans with diabetes. Diabetes Care. 2004;27(suppl 2):B39-44.
8. Ormandy P, Vlaminck H, Harrington M, Forest M, Visser R. A new internet resource for chronic kidney disease patients. EDTNA/ERCA J. 2006;32(1):63-6.
9. Hess R, Bryce CL, McTigue K, et al. The diabetes patient portal: patient perspectives on structure and delivery. Diabetes Spectr. 2006;92(2):106-10.
10. Jaffery JB, Becker BN. Evaluation of eHealth web sites for patients with chronic kidney disease. Am J Kidney Dis. 2004;44(1):71-6.
11. Calderon JL, Zadshir A, Norris K. A survey of kidney disease and risk-factor information on the World Wide Web. MedGenMed. 2004;6(4):3.
12. Liederman EM, Morefield CS. Web messaging: a new tool for patient-physician communication. J Am Med Inform Assoc. 2003;10(3):260-70.
13. Baur C. Limiting factors on the transformative powers of e-mail in patient-physician relationships: a critical analysis. Health Commun. 2000;12(3):239-59.
14. Goodyear-Smith F, Wearn A, Everts H, Huggard P, Halliwell J. Pandora's electronic box: GPs reflect upon email communication with their patients. Inform Prim Care. 2005;13(3):195-202.
15. Bergmo TS, Wangberg SC. Patients' willingness to pay for electronic communication with their general practitioner. Eur J Health Econ. 2006.
16. Andreassen HK, Trondsen M, Kummervold PE, Gammon D, Hjortdahl P. Patients who use e-mediated communication with their doctor: new constructions of trust in the patient-doctor relationship. Qual Health Res. 2006;16(2):238-48.
17. Miller W, Crabtree BF. Primary care research: a multi typology and qualitative road map. In: Crabtree BF, Miller WL, eds. Doing Qualitative Research. London: Sage Press; 1992.
18. Zickmund S, Hillis SL, Barnett MJ, Ippolito L, LaBrecque DR. Hepatitis C virus-infected patients report communication problems with physicians. Hepatology. 2004;39(4):999-1007.
19. Zickmund SL, Blasiole JA, Brase V, Arnold RM. Congestive heart failure patients report conflict with their physicians. J Card Fail. 2006;12(7):546-53.
20. Dey I. Qualitative Data Analysis: a User-friendly Guide for Social Scientists. London: Routledge; 2003.
21. Landis JR, Koch GG. The measurement of observer agreement for categorical data. Biometrics. 1977;33(1):159-74.
22. Moyer CA, Stern DT, Dobias KS, Cox DT, Katz SJ. Bridging the electronic divide: patient and provider perspectives on e-mail communication in primary care. Am J Manag Care. 2002;8(5):427-33.
23. Liederman EM, Lee JC, Baquero VH, Seites PG. The impact of patient-physician Web messaging on provider productivity. J Healthc Inf Manag. 2005;19(2):81-6.
24. Katz SJ, Nissan N, Moyer CA. Crossing the digital divide: evaluating online communication between patients and their providers. Am J Manag Care. 2004;10(9):593-8.
25. Hassol A, Walker JM, Kidder D, et al. Patient experiences and attitudes about access to a patient electronic health care record and linked web messaging. J Am Med Inform Assoc. 2004;11(6):505-13.
26. Goldman RD, Macpherson A. Internet health information use and e-mail access by parents attending a paediatric emergency department. Emerg Med J. 2006;23(5):345-8.
27. Liederman EM, Lee JC, Baquero VH, Seites PG. Patient-physician web messaging. The impact on message volume and satisfaction. J Gen Intern Med. 2005;20(1):52-7.
28. Bergmo TS, Kummervold PE, Gammon D, Dahl LB. Electronic patient-provider communication: will it offset office visits and telephone consultations in primary care? Int J Med Inform. 2005;74(9):705-10.
29. Grazi GL. Web relationships between physicians and individuals seeking information on hepatopancreatobiliary diseases. Arch Surg. 2006;141(12):1176-82.
30. Pathman DE, Ricketts TC, III, Konrad TR. How adults' access to outpatient physician services relates to the local supply of primary care physicians in the rural southeast. Health Serv Res. 2006;41(1):79-102.
31. Iezzoni LI, Killeen MB, O'Day BL. Rural residents with disabilities confront substantial barriers to obtaining primary care. Health Serv Res. 2006;41(4 Pt 1):1258-75.
32. Saydah SH, Fradkin J, Cowie CC. Poor control of risk factors for vascular disease among adults with previously diagnosed diabetes. JAMA. 2004;291(3):335-42.
33. Graschew G, Roelofs TA, Rakowsky S, et al. New trends in the virtualization of hospitals-tools for global e-Health. Stud Health Technol Inform. 2006;121:168-75.
34. Bell H. Going interactive. Once the laggards of interactivity, hospitals are beginning to build Web sites consumers can use. Healthc Inform. 2000;17(4):85-2.
35. Navarro FH, Wilkins ST. A new perspective on consumer health Web use: "valuegraphic" profiles of health information seekers. Manag Care Q. 2001;9(2):35-43.
36. Farrell SP, Mahone IH, Guilbaud P. Web technology for persons with serious mental illness. Arch Psychiatr Nurs. 2004;18(4):121-5.
37. Ross SE, Moore LA, Earnest MA, Wittevrongel L, Lin CT. Providing a web-based online medical record with electronic communication capabilities to patients with congestive heart failure: randomized trial. J Med Internet Res. 2004;6(2):e12.
38. Subramanian U, Fihn SD, Weinberger M, et al. A controlled trial of including symptom data in computer-based care suggestions for managing patients with chronic heart failure. Am J Med. 2004;116(6):375-84.
39. Oenema A, Brug J, Lechner L. Web-based tailored nutrition education: results of a randomized controlled trial. Health Educ Res. 2001;16(6):647-60.
40. Cintron A, Phillips R, Hamel MB. The effect of a web-based, patient-directed intervention on knowledge, discussion, and completion of a health care proxy. J Palliat Med. 2006;9(6):1320-8.
41. Simon SR, Kaushal R, Cleary PD, et al. Physicians and electronic health records: a statewide survey. Arch Intern Med. 2007;167(5):507-12.
42. Menachemi N, Ettel DL, Brooks RG, Simpson L. Charting the use of electronic health records and other information technologies among child health providers. BMC Pediatr. 2006;6:21.
43. Menachemi N, Matthews MC, Ford EW, Brooks RG. The influence of payer mix on electronic health record adoption by physicians. Health Care Manage Rev. 2007;32(2):111-8.
44. Kittler AF, Carlson GL, Harris C, et al. Primary care physician attitudes towards using a secure web-based portal designed to facilitate electronic communication with patients. Inform Prim Care. 2004;12(3):129-38.
45. Gaster B, Knight CL, DeWitt DE, Sheffield JV, Assefi NP, Buchwald D. Physicians' use of and attitudes toward electronic mail for patient communication. J Gen Intern Med. 2003;18(5):385-9.
46. Ralston J, Carrell D. Use and satisfaction of a patient Web portal with a shared medical record between patients and providers. AMIA Annu Symp Proc. 2006;1070.
47. Hussain N, Agyeman A, Das CM. Access, attitudes, and concerns of physicians and patients toward e-mail use in health-related communication. Tex Med. 2004;100(3):50-7.
48. Hou N, Chui MA, Eckert GJ, Oldridge NB, Murray MD, Bennett SJ. Relationship of age and sex to health-related quality of life in patients with heart failure. Am J Crit Care. 2004;13(2):153-61.
49. Masucci MM, Homko C, Santamore WP, et al. Cardiovascular disease prevention for underserved patients using the internet: bridging the digital divide. Telemed J E Health. 2006;12(1):58-65.