The antecedents and consequences of e-service quality for online banking

Social Behavior and Personality

Volumn 38, Issue 8, 2010, Pages 1009-1018

  Zhu, Jerome Dauw Song ^a   Lin, Chih Te ^a  

^a NATIONAL DONG HWA UNIVERSITY   (Taiwan)

Author keywords

E business; E service quality; Grounded theory; Internet; Online banking

Indexed keywords

EID: 77957695455     PISSN: 03012212     EISSN: None     Source Type: Journal    
DOI: 10.2224/sbp.2010.38.8.1009     Document Type: Article

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