Managerial control and workplace regimes: An introduction

Work, Employment and Society

Volumn 24, Issue 3, 2010, Pages 1-12

  Thompson, Paul ^a   van den Broek, Diane ^b  

^a UNIVERSITY OF STRATHCLYDE   (United Kingdom)

^b UNIVERSITY OF SYDNEY   (Australia)

Author keywords

bureaucratic control; control debate; labour process theory; managerial regimes; normative control; surveillance; technical control

Indexed keywords

EID: 77957243451     PISSN: 09500170     EISSN: None     Source Type: Journal    
DOI: 10.1177/0950017010384546     Document Type: Article

References (47)

1. Armstrong, P. (1987) Engineers, Management and Trust, Work, Employment and Society 1(4): 421-40.
2. Armstrong, P. (1989) Management, Labour Process and Agency, Work, Employment and Society 3(3): 307-22.
3. Barker, J.R. (1993) Tightening the Iron Cage: Concertive Control in Self-Managing Teams, Administrative Science Quarterly 38: 408-37.
4. Berggren, C. (1993) 'Lean Production - the End of History? ' Work Employment and Society 7(2): 163-88.
5. Burawoy, M. (1979) Manufacturing Consent: Changes in the Labor Process under Monopoly Capitalism. Chicago, IL: University of Chicago Press.
6. Burawoy, M. (1985) The Politics of Production. London: Verso.
7. Callaghan, G. and Thompson, P. (2001) Edwards Revisited: Technical Control in Call Centres, Economic and Industrial Democracy 22(1): 13-37.
8. Casey, C. (1995) Work, Self and Society: After Industrialism. London: Routledge.
9. Causer, G. and Jones, C. (1996) 'Management and the Control of Technical Labour', Work, Employment and Society 10(1): 105-23.
10. Cooke, H. (2006) 'Seagull Management and the Control of Nursing Work', Work, Employment and Society 20(2): 223-43.
11. Cushen, J. (2009) Branding Employees, Qualitative Research in Accounting and Management 6(1/2): 102-14.
12. Danford, A. (1998) 'Teamworking and Labour Regulation in the Autocomponents Industry', Work, Employment and Society 12(3): 409-31.
13. Degiuli, F. and Kollmeyer, C. (2007) 'Bringing Gramsci back in: Labor Control in Italy's New Temporary Help Industry', Work, Employment and Society 21(3): 497-515.
14. Edwards, P.K. (2010) 'Developing Labour Process Analysis: Themes from Industrial Sociology and Future Directions', in P. Thompson and C. Smith (eds), Working Life: Renewing Labour Process Analysis, pp. 29-46. Houndmills: Palgrave.
15. Edwards, P.K. and Scullion, H. (1982) The Social Organisation of Industrial Conflict. Oxford: Blackwell.
16. Edwards, P.K. and Whitston, C. (1989) Industrial Discipline, the Control of Attendance, and the Subordination of Labour: Towards an Integrated Analysis, Work, Employment and Society 3(1): 1-28.
17. Edwards, R. (1979) Contested Terrain: The Transformation of the Workplace in the Twentieth Century. London: Heinemann.
18. Felstead, A., Gallie, D. and Green, F. (2004) Job Complexity and Task Discretion: Tracking the Direction of Skills at Work in Britain, in C. Warhurst, I. Grugulis and E. Keep (eds), The Skills That Matter, pp. 148-69. Houndmills: Palgrave.
19. Fernie, S. and Metcalf, D. (1997) (Not) Hanging on the Telephone: Payment Systems in the New Sweatshops. London: Centre for Economic Performance, London School of Economics.
20. Fleming, P. and Sturdy, A. (2009) 'Just Be Yourself!: Towards Neo-Normative Control in Organisations?', Employee Relations 31(6): 569-83.
21. Frenkel, S., Korczynski, M., Donohue, L. and Shire, K. (1995) 'Re-Constituting Work: Trends towards Knowledge Work and Info-Normative Control', Work, Employment and Society 9(4): 773-96.
22. Frenkel, S., Korczynski, M., Shire, K. and Tam, M. (1999) On the Front Line: Pattern of Work Organisation in Three Advanced Societies. Ithaca, NY: Cornell University Press.
23. Friedman, A.L. (1977) Industry and Labour. London: Macmillan.
24. Fuller, L. and Smith, V. (1991) 'Consumers' Reports: Management by Customers in a Changing Economy', Work, Employment and Society 5(1):1-16.
25. Gamble, J. (2007) 'The Rhetoric of the Consumer and Customer Control in China', Work, Employment and Society 21(1): 7-25.
26. Glucksman, M. (2004) 'Call Configurations: Varieties of Call Centre and Divisions of Labour', Work, Employment and Society 18(4): 795-811.
27. Gottfried, H. (1992) In the Margins: Flexibility as a Mode of Regulation in the Temporary Help Service Industry, Work, Employment and Society 6(3): 443-60.
28. Grugulis, I., Dundon, T. and Wilkinson, A. (2000) 'Cultural Control and the Culture Manager: Employment Practices in a Consultancy', Work, Employment and Society 14(1): 97-116.
29. Hyman, R. (1987) Strategy or Structure: Capital, Labour and Control, Work, Employment and Society 1(1): 25-55.
30. Knights, D. and McCabe, D. (1998) 'Dreams and Designs on Strategy: A Critical Analysis of TQM and Management Control', Work, Employment and Society 12(3): 433-56.
31. Kunda, G. and Ailon-Souday, G. (2006) Managers, Markets and Ideologies: Design and Devotion Revisited, in S. Ackroyd, R. Batt, P. Thompson and P. Tolbert (eds), The Oxford Handbook of Work and Organization, pp. 200-219. Oxford: Oxford University Press.
32. Maguire, M. (1988) Work, Locality and Social Control, Work, Employment and Society 2(1): 71-87.
33. Nichols, T., Cam, S., Chou, W.-C.G., Chun, S., Zhao, W. and Feng, T.G. (2004) 'Factory Regimes and the Dismantling of Established Labour in Asia: A Review of Cases from Large Manufacturing Plants in China, South Korea and Taiwan', Work, Employment and Society 18(4): 663-85.
34. O'Connell Davidson, J. (1994) What Do Franchisers Do? Control and Commercialisation in Milk Distribution, Work, Employment and Society 8(1): 23-44.
35. Pollert, A. (1981) Girls, Wives, Factory Lives. London: Macmillan.
36. Pulignano, V. (2002) 'Dynamic Forms of Control at Work: A Research Note on Integrated Supply Chains in the Motor Industry in Southern Italy', Work, Employment and Society 16(1): 185-96.
37. Rainnie, A. (1989) Industrial Relations in Small Firms. London: Routledge.
38. Ram, M. (1991) 'Control and Autonomy in Small Firms: The Case of the West Midlands Clothing Industry', Work, Employment and Society 5(4): 601-19.
39. Ray, C.A. (1986) Corporate Culture: The Last Frontier of Control?, Journal of Management Studies 23(3): 287-97.
40. Rosenthal, P., Hill, S. and Peccei, R. (1997) Checking out Service: Evaluating Excellence, HRM and TQM in Retailing, Work, Employment and Society 11(3): 481-503.
41. Sewell, G. (1998) The Discipline of Teams: The Control of Team-Based Industrial Work through Electronic and Peer Surveillance, Administrative Science Quarterly 43(2): 406-69.
42. Sewell, G. and Wilkinson, B. (1992) Someone to Watch Over Me: Surveillance, Discipline and the Just-in-Time Labour Process, Sociology 26(2): 271-89.
43. Taylor, P. and Bain, P. (1998) An Assembly Line in the Head: The Call Centre Labour Process, Industrial Relations Journal 30(2): 101-17.
44. Taylor, P., Mulvey, G., Hyman, J. and Bain, P. (2002) Work Organization, Control and the Experience of Work in Call Centres, Work, Employment and Society 16(1): 133-50.
45. Webb, J. (1996) 'Vocabularies of Motive and the New Management', Work, Employment and Society 10(2): 251-77.
46. Westwood, S. (1984) All Day, Every Day: Factory and Family in the Making of Women's Lives. London: Pluto Press.
47. Willmott, H. (1993) Strength Is Ignorance, Slavery Is Freedom: Managing Culture in Modern Organisations, Journal of Management Studies 30(4): 515-52.