The Boutique Hotel Industry in South Africa: Definition, Scope, and Organization

Urban Forum

Volumn 21, Issue 4, 2010, Pages 425-439

  Rogerson, Jayne M ^a  

^a UNIVERSITY OF JOHANNESBURG   (South Africa)

Author keywords

Boutique hotel; Hotel industry segments; Hotel location; South Africa

Indexed keywords

ACADEMIC PERFORMANCE; TOURISM DEVELOPMENT; TOURISM ECONOMICS; TOURIST ATTRACTION; TOURIST DESTINATION;

CAPE TOWN; SOUTH AFRICA; WESTERN CAPE;

EID: 77957021511     PISSN: 10153802     EISSN: 18746330     Source Type: Journal    
DOI: 10.1007/s12132-010-9104-7     Document Type: Article

References (33)

1. Adner, R. (2003). Lifestyles of the rich and almost famous: the boutique hotel phenomenon in the United States (Report of the High Tech Entrepreneurship and Strategy Group Project). New York: Insead.
2. Aggett, M. (2007). What has influenced growth in the UKs boutique hotel sector? International Journal of Contemporary Hospitality Management, 19, 169-177.
3. Ahmed, Z. U., Heller, V. L., & Hughes, K. A. (1999). South Africa's hotel industry. The Cornell Hotel and Restaurant Administration Quarterly, 40, 74-85.
4. Albrecht, D., & Johnson, E. (2002). New hotels for global nomads. London: Merrell.
5. Callan, R. J., & Fearon, R. (1997). Town house hotels - an emerging sector. International Journal of Contemporary Hospitality Management, 9, 168-175.
6. Caras, D. (2007). Managing accommodation for tourists. In R. George (Ed.), Managing tourism in South Africa (pp. 103-120). Cape Town: Oxford University Press.
7. Chang, T. C., & Teo, P. (2008). The shophouse hotel: vernacular heritage in a creative city. Urban Studies, 46, 341-367.
8. Countryman, C. C., & Jang, S.-C. (2006). The effects of atmospheric elements on customer impression: the case of hotel lobbies. International Journal of Contemporary Hospitality Management, 18, 535-545.
9. Erkutlu, H. V., & Chafra, J. (2006). Relationship between leadership power bases and job stress of subordinates: examples from boutique hotels. Management Research News, 29, 285-297.
10. Freund de Klumbis, D. F., & Munsters, W. (2005). Developments in the hotel industry: design meets historic properties. In M. Sigala & D. Leslie (Eds.), International cultural tourism. Oxford: Butterworth-Heinemann.
11. Horner, S., & Swarbrooke, J. (2005). Leisure marketing: a global perspective. Oxford: Butterworth-Heinemann.
12. Judd, D. R. (2006). Commentary: tracing the commodity chain of global tourism. Tourism Geographies, 8, 323-336.
13. Lea, K. (2002). The boutique hotel: fad or phenomenon? Locum Destination Review, 7, 34-39.
14. Lim, W. M., & Endean, M. (2009). Elucidating the aesthetic and operational characteristics of UK boutique hotels. International Journal of Contemporary Hospitality Management, 21, 38-51.
15. McIntosh, A. J., & Siggs, A. (2005). An exploration of the experiential nature of boutique accommodation. Journal of Travel Research, 44, 74-81.
16. McKinnon, P. (2008). Hotels sector update. Report prepared for the Royal Bank of Scotland.
17. McNeill, D. (2008). The hotel and the city. Progress in Human Geography, 32, 383-398.
18. McNeill, D. (2009). The airport hotel as business space. Geografiska Annaler. Series B. Human Geography, 91, 219-228.
19. Nakradit, C., Tassanasongtham, C., & Wisetpheng, S. (2009). Customer's expectations and satisfaction toward service quality of boutique hotels in Bangkok (Unpublished MA research study in International Tourism and Hotel Management). Bangkok: Naresuan University.
20. Petzer, D. J., Steyn, T. F. J., & Mostert, P. G. (2009). Customer retention practices of small, medium and large hotels in South Africa: an exploratory study. African Journal of Marketing Management, 1, 32-42.
21. Rogerson, C. M. (2007). Reviewing Africa in the global tourism economy. Development Southern Africa, 24, 361-379.
22. Rogerson, C. M., & Visser, G. (Eds.). (2004). Tourism and development issues in contemporary South Africa. Pretoria: Africa Institute of South Africa.
23. Rogerson, C. M., & Visser, G. (Eds.). (2007). Urban tourism in the developing world: the South African experience. New Brunswick: Transaction.
24. Rowe, M. (2003). Defining boutique chic. Lodging Hospitality, 59(13), 34-37.
25. Rutes, W. A., Penner, R. H., & Adams, L. (2001). Hotel design: planning and development. Oxford: Architectural.
26. Teo, P., & Chang, T. C. (2009). Singapore's postcolonial landscape: boutique hotels as agents. In T. Winter, P. Teo, & T. C. Chang (Eds.), Asia on tour: exploring the rise of Asian tourism (pp. 81-96). Abingdon: Routledge.
27. Timothy, D., & Teye, V. (2009). Tourism and the lodging sector. Oxford: Butterworth-Heinemann.
28. Tucker, E., & Aluri, A. (2010). Service quality attributes of boutique hotels and their relationship with overall customer satisfaction, likeliness to return and recommend. In Management Proceedings of the 15th Annual Graduate Student Research Conference in Hospitality and Tourism, (pp. 97-107). Washington DC, 7-9 January.
29. van der Merwe, M., & Wocke, A. (2007). An investigation into responsible tourism practices in the South African hotel industry. South African Journal of Business Management, 38(2), 1-15.
30. van Hartesvelt, M. (2006). Building a better boutique hotel. Lodging Hospitality, 15 September, 32-44.
31. Venter, I., & Cloete, C. E. (2007). A framework for successful hotel developments. South African Journal of Economic and Management Sciences, 10, 223-237.
32. Victorino, L., Verma, R., Plaschka, G., & Dev, C. (2005). Service innovation and customer choices in the hospitality industry. Managing Service Quality, 15, 555-576.
33. Yuan, Y. H. (2009). The nature of experience in hospitality settings. (Unpublished PhD dissertation). Lubbock: Texas Tech University.