The acceptance and use of customer relationship management (CRM) systems: An empirical study of distribution service industry in Taiwan

Expert Systems with Applications

Volumn 38, Issue 1, 2011, Pages 579-584

  Pai, Jung Chi ^a   Tu, Fu Ming ^a  

^a TAKMING UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

Author keywords

Customer relationship management (CRM); Structural equation modeling (SEM); Task technology fit (TTF); Unified theory of acceptance and use of technology (UTAUT)

Indexed keywords

BUSINESS OPERATION; COMPETITIVE ADVANTAGE; COMPETITIVE ENVIRONMENT; CRM SYSTEMS; CUSTOMER RELATIONSHIP MANAGEMENT; CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS; CUSTOMER VALUES; DISTRIBUTION SERVICES; E-BUSINESS APPLICATIONS; EMPIRICAL STUDIES; ENTERPRISE RESOURCES; RAPID CHANGES; RESEARCH MODELS; SERVICE INDUSTRIES; SERVICE ORIENTED; STRUCTURAL EQUATION MODELING; TASK TECHNOLOGY FIT; UNIFIED THEORY OF ACCEPTANCE AND USE OF TECHNOLOGY;

COMPETITION; CUSTOMER SATISFACTION; ELECTRONIC COMMERCE; ENTERPRISE RESOURCE MANAGEMENT; INNOVATION; KNOWLEDGE MANAGEMENT; MANAGEMENT SCIENCE; PLANNING; PUBLIC RELATIONS; RESOURCE ALLOCATION; SALES; SUPPLY CHAIN MANAGEMENT; SUPPLY CHAINS; TECHNOLOGY;

ENTERPRISE RESOURCE PLANNING;

EID: 77956617049     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2010.07.005     Document Type: Article

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