A customers' value model for sustainable service design

Proceedings of the ASME Design Engineering Technical Conference

Volumn 5, Issue , 2008, Pages 77-85

  Kimita, Koji ^a   Yoshimitu, Yohei ^b   Shimomura, Yoshiki ^a   Arai, Tamio ^b  

^a TOKYO METROPOLITAN UNIVERSITY   (Japan)

^b UNIVERSITY OF TOKYO   (Japan)

Author keywords

[No Author keywords available]

Indexed keywords

DEMATERIALIZATION; DESIGN SOLUTIONS; DESIGN STAGE; ENGINEERING DESIGN; ENGINEERING DISCIPLINES; ENVIRONMENTAL PROBLEMS; EVALUATION CRITERIA; MASS PRODUCTION; SERVICE CONTENT; SERVICE ELEMENTS; SERVICE ENGINEERING; SUSTAINABLE SERVICES; VALUE MODEL; VOLUME REDUCTIONS;

ENGINEERING; MACHINE DESIGN; QUALITY CONTROL; QUALITY OF SERVICE; SALES; SUSTAINABLE DEVELOPMENT; TELECOMMUNICATION SERVICES;

CUSTOMER SATISFACTION;

EID: 77956589185     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1115/DETC2008-49564     Document Type: Conference Paper

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