Modeling linguistic label perception in tourism E-satisfaction with type-2 fuzzy sets

Annual Conference of the North American Fuzzy Information Processing Society - NAFIPS

Volumn , Issue , 2010, Pages

  Moharrer, Masoomeh ^a   Tahayori, Hooman ^b   Sadeghian, Alireza ^b  

^a POLITECNICO DI MILANO   (Italy)

^b RYERSON UNIVERSITY   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

E-SATISFACTION; FACTOR ANALYSIS; FUZZY MEMBERSHIP FUNCTION; LINGUISTIC LABELS; TYPE-2 FUZZY SET;

DATA PROCESSING; FUZZY SETS; REGRESSION ANALYSIS;

MEMBERSHIP FUNCTIONS;

EID: 77956584947     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/NAFIPS.2010.5548185     Document Type: Conference Paper

References (32)

1. G.J. Klir, M.J. Wierman, Uncertainty-Based Information, Heidelberg, Germany: Physica-Verlag, 1998.
2. J. M. Carey, M. A. Burgman, "Linguistic Uncertainty in Qualitative Risk Analysis and How to Minimize It," Annals of the New York Academy of Sciences, vol. 1128, Issue Strategies for Risk Communication Evolution, Evidence, Experience, pp. 13 - 17, 2008.
3. P. Walley, G. de Cooman, "A Behavioural Model of Linguistic Uncertainty," Information Sciences, vol. 134, pp. 1-37, 2001.
4. H. M Regan, M. Colyvan, M. A. Burgman, "Taxonomy and treatment of uncertainty for ecology and conservation biology," Ecological Applications, vol. 12(2), pp. 618-628, 2002.
5. H.M. Regan, M. Colyvan, M. A. Burgman, "A proposal for fuzzy IUCN categories and criteria," Biological Conservation vol. 92, pp.101-108, 2000.
6. L.A. Zadeh, "Fuzzy Logic = Computing with Words," IEEE Trans. on Fuzzy Systems, vol. 2, pp. 103-111, 1996.
7. J.M. Mendel, "Computing with words and its relationships with fuzzistics," Information Sciences vol. 177, pp. 988-1006, 2007.
8. J.M. Mendel, Uncertain Rule-Based Fuzzy Logic Systems: Introduction and New Directions, Prentice-Hall, Upper-Saddle River, NJ, 2001.
9. L. A. Zadeh, "The concept of a linguistic variable and its application to approximate reasoning-1," Inform. Sci., vol. 8, pp. 199-249, 1975.
10. R. R. Yager, "Fuzzy subsets of type II in decisions," Journal of cybemerics, vol. 10, pp. 137-159, 1980.
11. C. Wagner, H. Hagras, "Novel Methods for the Design of General Type-2 fuzzy Sets based on Device Characteristics and Linguistic Labels Surveys", In proc. of IFSA-EUSFLAT, pp. 537-543, 2009.
12. M.D. Szymansky, R. Hise, "E-satisfaction: an initial examination," Journal of retailing, vol. 76(3), pp. 309-322, 2000.
13. J. Mendel and R. John. Footprint of uncertainty and its importance to type-2 fuzzy sets," in Proc. 6th IASTED Int. Conf. Artificial Intelligence and Soft Computing, pp. 587-592, 2002.
14. J. M. Mendel, R. I. John, F. Liu, "Interval Type-2 fuzzy logic systems made simple", IEEE Trans. on Fuzzy Systems, vol. 14, no 6, pp. 808- 821, 2006.
15. J.M. Mendel, R.I. John, "Type-2 Fuzzy Sets Made Simple," IEEE Trans. on Fuzzy Systems, vol. 10, no. 2, pp. 117-127, 2002.
16. H. Tahayori, A.G.B. Tettamanzi, G. Degli Antoni, "Approximated Type-2 Fuzzy Set Operations," in Proc. of IEEE World Congress on Computational Intelligence, pp. 1910-1917, Vancouver, 2006.
17. Scottish Parliament, Tourism e-business, Aug.2002.
18. P. Sheldon, Information technologies for tourism, CAB International, Oxford, 1997.
19. J.S. Akama, D. Mukethe Kieti, "Measuring tourist satisfaction with Kenya's safari", Tourism management, vol. 24, pp. 73-81, 2002.
20. H. Evanschitzky, R.I. Gopalkrishnan, J. Hesse, D. Ahlert, "Esatisfaction: a re-examination", Journal of retailing, vol. 80, pp. 239- 247, 2004.
21. H.F. Kaiser, "An index of factorial simplicity", Pschometrika, vol. 39 pp.31-6, 1974.
22. M. S. Bartlett, "Properties of sufficiency and statistical tests." Proceedings of the Royal Statistical Society Series A 160, 268-282, 1937.
23. L. J. Cronbach, "Coefficient alpha and the internal structure of tests," Psychometrika, vol. 16(3), pp. 297-334, 1951.
24. L. J. Cronbach, R. J. Shavelson, "My Current Thoughts on Coefficient Alpha and Successor Procedures," Educational and Psychological Measurement vol. 64(3), pp. 391-418, 2004.
25. J.M. Cortina, "What is coefficient alpha? An examination of theory and applications," Journal of Applied Psychology, vol. 78, pp. 98-104, 1993.
26. J.C. Nunnally, Psychometric theory, New York: McGraw-Hill, 1967.
27. M. Moharrer, H. Tahayori, S.H. Zegordi, H. Perzon, "Satisfaction in E-Tourism, A Case of European Online Customers," IADIS Int. conf. e-Commerce, pp. 303-307, 2006.
28. M. Moharrer, S.H. Zegordi, H. Tahayori, "Drivers of Customer Satisfaction in Electronic Tourism Industry," in proc. 24th EuroCHRIE Congress, 2006.
29. M. Moharrer, H. Tahayori, "Clustering E-Satisfaction Factors in Tourism Industry," in proc. Int. Conf. Information Society, Merrilleville, Indiana, USA, pp. 182-185, 2007.
30. M. Moharrer, H. Tahayori, "Drivers of Customer Convenience in Electronic Tourism Industry," IEEE 20th Canadian Conf. on Electrical and Computer Engineering, pp. 836-839, 2007.
31. G.J. Klir, T.A. Folger. Fuzzy Sets, Uncertainty, and Information, Prentice-Hall, 1988.
32. R. John, S. Coupland, "Extensions to Type-1 Fuzzy: Type-2 Fuzzy Logic and Uncertainty," In Gary Y. Yen and David B. Fogel, editor, Computational Intelligence: Principles and Practice, pp. 89-102, 2006.