The use of queueing and simulative analyses to improve an overwhelmed pharmacy call center

Journal of Pharmacy Practice

Volumn 23, Issue 5, 2010, Pages 492-495

  Day, T Eugene ^a   Li, W Max ^b   Ingolfsson, Armann ^c   Ravi, Nathan ^d  

^a VETERANS AFFAIRS MEDICAL CENTER   (United States)

^b WASHINGTON UNIVERSITY IN ST LOUIS   (United States)

^c UNIVERSITY OF ALBERTA   (Canada)

^d WASHINGTON UNIVERSITY   (United States)

Author keywords

optimization; pharmacy; queueing theory; simulation; telephone service

Indexed keywords

ARTICLE; HUMAN; MEDICAL STAFF; PHARMACY; PHARMACY CALL CENTER; SIMULATION; TELEPHONE;

EID: 77956305037     PISSN: 08971900     EISSN: 15311937     Source Type: Journal    
DOI: 10.1177/0897190009358772     Document Type: Article

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