메뉴 건너뛰기




Volumn 16, Issue 3, 2010, Pages 159-181

A relationship approach to higher education institution stakeholder management

Author keywords

[No Author keywords available]

Indexed keywords


EID: 77955972466     PISSN: 13583883     EISSN: 15731936     Source Type: Journal    
DOI: 10.1080/13583883.2010.497314     Document Type: Article
Times cited : (43)

References (53)
  • 1
    • 0348044610 scopus 로고    scopus 로고
    • The identity salience model of relationship marketing success: The case of nonprofit marketing
    • Arnett, D., German, S., & Hunt, S. (2003). The identity salience model of relationship marketing success: The case of nonprofit marketing. Journal of Marketing, 67(April), 89-105.
    • (2003) Journal of Marketing , vol.67 , Issue.April , pp. 89-105
    • Arnett, D.1    German, S.2    Hunt, S.3
  • 3
    • 77955974170 scopus 로고    scopus 로고
    • (April), Paper presented at the 13th International Research Society for Public Management Conference (IRSPM XIII), Copenhagen Business School, Fredericksberg, Denmark
    • Beach, S. (2009, April). Who or what decides how stakeholders are optimally engaged by governance networks delivering public outcomes? Paper presented at the 13th International Research Society for Public Management Conference (IRSPM XIII), Copenhagen Business School, Fredericksberg, Denmark.
    • (2009) Who Or What Decides How Stakeholders Are Optimally Engaged By Governance Networks Delivering Public Outcomes?
    • Beach, S.1
  • 6
    • 77955978542 scopus 로고    scopus 로고
    • Continuity and change in stakeholder influence: Reflections on elaboration of stakeholder regimes
    • Bjorkquist, C. (2008). Continuity and change in stakeholder influence: Reflections on elaboration of stakeholder regimes. Reflecting Education, 4(2), 24-38.
    • (2008) Reflecting Education , vol.4 , Issue.2 , pp. 24-38
    • Bjorkquist, C.1
  • 8
    • 0033096480 scopus 로고    scopus 로고
    • A systemic perspective on higher education in the United Kingdom
    • Brown, S. (1999). A systemic perspective on higher education in the United Kingdom. Systems Research and Behavioral Science, 16(2) 157-169.
    • (1999) Systems Research and Behavioral Science , vol.16 , Issue.2 , pp. 157-169
    • Brown, S.1
  • 9
    • 18144401185 scopus 로고    scopus 로고
    • What to do when stakeholders matter: Stakeholder identification and analysis techniques
    • Bryson, J. M. (2004). What to do when stakeholders matter: Stakeholder identification and analysis techniques. Public Management Review, 6(1), 21-53.
    • (2004) Public Management Review , vol.6 , Issue.1 , pp. 21-53
    • Bryson, J.M.1
  • 10
    • 12844274593 scopus 로고    scopus 로고
    • Going beyond labels: A framework for profiling institutional stakeholders
    • Burrows, J. (1999). Going beyond labels: A framework for profiling institutional stakeholders. Contemporary Education, 70(4), 5-10.
    • (1999) Contemporary Education , vol.70 , Issue.4 , pp. 5-10
    • Burrows, J.1
  • 11
    • 21844434254 scopus 로고
    • A stakeholder framework for analyzing and evaluating corporate social performance
    • Clarkson, M. B. E. (1995). A stakeholder framework for analyzing and evaluating corporate social performance. Academy of Management Review, 20(1), 92-117.
    • (1995) Academy of Management Review , vol.20 , Issue.1 , pp. 92-117
    • Clarkson, M.B.E.1
  • 12
    • 0037621428 scopus 로고    scopus 로고
    • Determining the scope and impact of market orientation profiles on strategy implementation and performance
    • Dobni, C. B., & Luffman, G. (2003). Determining the scope and impact of market orientation profiles on strategy implementation and performance. Strategic Management Journal, 24(6), 577-585.
    • (2003) Strategic Management Journal , vol.24 , Issue.6 , pp. 577-585
    • Dobni, C.B.1    Luffman, G.2
  • 13
    • 21844463321 scopus 로고
    • The stakeholder theory of the corporation: Concepts, evidence and implications
    • Donaldson, T., & Preston, L. E. (1995). The stakeholder theory of the corporation: Concepts, evidence and implications. Academy of Management Review, 20(1), 65-91.
    • (1995) Academy of Management Review , vol.20 , Issue.1 , pp. 65-91
    • Donaldson, T.1    Preston, L.E.2
  • 14
    • 27944449886 scopus 로고    scopus 로고
    • Cultural change and the machinery of management
    • Duke, C. (2001). Cultural change and the machinery of management. Higher Education Management, 13(3), 31-44.
    • (2001) Higher Education Management , vol.13 , Issue.3 , pp. 31-44
    • Duke, C.1
  • 15
    • 0032348699 scopus 로고    scopus 로고
    • The relational view: Cooperative strategy and sources of interorganizational competitive advantage
    • Dyer, J., & Singh, H. (1998). The relational view: Cooperative strategy and sources of interorganizational competitive advantage. Academy of Management Review, 23(4), 660-679.
    • (1998) Academy of Management Review , vol.23 , Issue.4 , pp. 660-679
    • Dyer, J.1    Singh, H.2
  • 16
    • 77951520987 scopus 로고    scopus 로고
    • Universities, the state and the market: Changing patterns of university governance in Sweden and beyond
    • Engwall, L. (2007). Universities, the state and the market: Changing patterns of university governance in Sweden and beyond. Higher Education Management and Policy, 19(3), 87-104.
    • (2007) Higher Education Management and Policy , vol.19 , Issue.3 , pp. 87-104
    • Engwall, L.1
  • 17
    • 0003128618 scopus 로고    scopus 로고
    • Whatever you do, don't treat your students like customers!
    • Franz, R. (1998). Whatever you do, don't treat your students like customers! Journal of Management Education, 22(1), 63-69.
    • (1998) Journal of Management Education , vol.22 , Issue.1 , pp. 63-69
    • Franz, R.1
  • 18
    • 0001223696 scopus 로고
    • The politics of stakeholder theory: Some future directions
    • Freeman, R. E. (1984). The politics of stakeholder theory: Some future directions. Business Ethics Quarterly, 4(4), 409-422.
    • (1984) Business Ethics Quarterly , vol.4 , Issue.4 , pp. 409-422
    • Freeman, R.E.1
  • 20
    • 0033241672 scopus 로고    scopus 로고
    • Stakeholders influence strategies
    • Frooman, J. (1999). Stakeholders influence strategies. Academy of Management Review, 24(2), 191-205.
    • (1999) Academy of Management Review , vol.24 , Issue.2 , pp. 191-205
    • Frooman, J.1
  • 21
    • 84905082651 scopus 로고    scopus 로고
    • From marketing mix to relationship marketing
    • Grönroos, C. (1996). From marketing mix to relationship marketing. Management Decision, 32(2), 4-20.
    • (1996) Management Decision , vol.32 , Issue.2 , pp. 4-20
    • Grönroos, C.1
  • 24
    • 49249111085 scopus 로고    scopus 로고
    • Higher education and its communities: Interconnections, interdependencies and research agenda
    • Jongbloed, B., Enders, J., & Salerno, C. (2008). Higher education and its communities: Interconnections, interdependencies and research agenda. Higher Education, 56(3), 303-324.
    • (2008) Higher Education , vol.56 , Issue.3 , pp. 303-324
    • Jongbloed, B.1    Enders, J.2    Salerno, C.3
  • 25
    • 84986104490 scopus 로고    scopus 로고
    • The relative effects of environmental, internal and contextual factors on organizational learning: The case of Hong Kong schools under reforms
    • Lam, Y. L. J., & Pang, S. K. N. (2003). The relative effects of environmental, internal and contextual factors on organizational learning: The case of Hong Kong schools under reforms. The Learning Organization, 10(2), 83-97.
    • (2003) The Learning Organization , vol.10 , Issue.2 , pp. 83-97
    • Lam, Y.L.J.1    Pang, S.K.N.2
  • 26
    • 36749083880 scopus 로고    scopus 로고
    • Revisiting the third mission of universities: Toward a renewed categorization of university activities?
    • Laredo, P. (2007). Revisiting the third mission of universities: Toward a renewed categorization of university activities? Higher Education Policy, 20(1), 441-456.
    • (2007) Higher Education Policy , vol.20 , Issue.1 , pp. 441-456
    • Laredo, P.1
  • 27
    • 85023473211 scopus 로고    scopus 로고
    • University marketing: A professional service organisation perspective
    • Licata, J., & Frankwick, G. (1996). University marketing: A professional service organisation perspective. Journal of Marketing for Higher Education, 7(2), 1-16.
    • (1996) Journal of Marketing For Higher Education , vol.7 , Issue.2 , pp. 1-16
    • Licata, J.1    Frankwick, G.2
  • 28
    • 84986160643 scopus 로고    scopus 로고
    • Stakeholder conceptions of quality in single company management education
    • Macfarlane, B., & Lomas, L. (1999). Stakeholder conceptions of quality in single company management education. Quality Assurance in Education, 7(2), 77-84.
    • (1999) Quality Assurance In Education , vol.7 , Issue.2 , pp. 77-84
    • Macfarlane, B.1    Lomas, L.2
  • 29
    • 22544451509 scopus 로고    scopus 로고
    • In search of universal principles of higher education management and applicability to the Moldavian higher education system
    • Michael, S. O. (2004). In search of universal principles of higher education management and applicability to the Moldavian higher education system. The International Journal of Educational Management, 18(2), 118-137.
    • (2004) The International Journal of Educational Management , vol.18 , Issue.2 , pp. 118-137
    • Michael, S.O.1
  • 30
    • 1642408870 scopus 로고    scopus 로고
    • Strategic management upside down: Tracking strategies at McGill University from 1829 to 1980
    • Mintzberg, H., & Rose, J. (2003). Strategic management upside down: Tracking strategies at McGill University from 1829 to 1980. Canadian Journal of Administrative Sciences, 20(4), 272-290.
    • (2003) Canadian Journal of Administrative Sciences , vol.20 , Issue.4 , pp. 272-290
    • Mintzberg, H.1    Rose, J.2
  • 31
    • 0031529953 scopus 로고    scopus 로고
    • Toward a theory of stakeholder identification and salience: Defining the principle of who and what really counts
    • Mitchell, R. K., Agle, B. R., & Wood, D. J. (1997). Toward a theory of stakeholder identification and salience: Defining the principle of who and what really counts. Academy of Management Review, 2(2-4), 853-886.
    • (1997) Academy of Management Review , vol.2 , Issue.2-4 , pp. 853-886
    • Mitchell, R.K.1    Agle, B.R.2    Wood, D.J.3
  • 32
    • 77955962082 scopus 로고    scopus 로고
    • The stakeholder society
    • In J. File & L. Goedegebuure (Eds.), Enschede: Centre for Higher Education Policy Studies, University of Twente
    • Neave, G. (2002). The stakeholder society, In J. File & L. Goedegebuure (Eds.), Enschede: Center for Higher Education Policy Studies (CHEPS) inaugurals (pp. 12-14). Enschede: Centre for Higher Education Policy Studies, University of Twente.
    • (2002) Enschede: Center For Higher Education Policy Studies (CHEPS) Inaugurals , pp. 12-14
    • Neave, G.1
  • 34
    • 0010912128 scopus 로고    scopus 로고
    • A framework for the dimensions of quality in higher education
    • Owlia, M., & Aspinwall, E. (1996). A framework for the dimensions of quality in higher education. Quality Assurance in Education, 4(2), 12-20.
    • (1996) Quality Assurance In Education , vol.4 , Issue.2 , pp. 12-20
    • Owlia, M.1    Aspinwall, E.2
  • 38
    • 8644280679 scopus 로고    scopus 로고
    • Stakeholder management and organizational wealth
    • Preston, L., & Donaldson, T. (1999). Stakeholder management and organizational wealth. Academy of Management Review, 24(4), 619-620.
    • (1999) Academy of Management Review , vol.24 , Issue.4 , pp. 619-620
    • Preston, L.1    Donaldson, T.2
  • 39
    • 77955961533 scopus 로고
    • Piloting higher education change: A view from the helm
    • In S. Weil (Ed.), London: Kogan Page
    • Price, C. (1994). Piloting higher education change: A view from the helm. In S. Weil (Ed.), Introducing change from the top (pp. 45-58). London: Kogan Page.
    • (1994) Introducing Change From the Top , pp. 45-58
    • Price, C.1
  • 40
    • 84992998169 scopus 로고    scopus 로고
    • Quality assessment, total quality management and the stakeholders in the U.K. higher education system
    • Reavill, L. (1998). Quality assessment, total quality management and the stakeholders in the U.K. higher education system. Managing Service Quality, 8(1), 55-63.
    • (1998) Managing Service Quality , vol.8 , Issue.1 , pp. 55-63
    • Reavill, L.1
  • 41
    • 77955962364 scopus 로고    scopus 로고
    • The quest for appropriate accountability: Stakeholders, tradition and the managerial prerogative in higher education
    • Roberts, R. (2004). The quest for appropriate accountability: Stakeholders, tradition and the managerial prerogative in higher education. Studies in Christian Ethics, 17(1), 1-21.
    • (2004) Studies In Christian Ethics , vol.17 , Issue.1 , pp. 1-21
    • Roberts, R.1
  • 42
    • 84986031776 scopus 로고    scopus 로고
    • Beyond service quality dimensions in higher education and towards a service contract
    • Rowley, J. (1997). Beyond service quality dimensions in higher education and towards a service contract. Quality Assurance in Education, 5(1), 7-14.
    • (1997) Quality Assurance In Education , vol.5 , Issue.1 , pp. 7-14
    • Rowley, J.1
  • 43
    • 36448979263 scopus 로고    scopus 로고
    • Utilitarian, managerial and relational theories of corporate social responsibility
    • Secchi, D. (2007). Utilitarian, managerial and relational theories of corporate social responsibility. International Journal of Management Reviews, 9(4), 347-373.
    • (2007) International Journal of Management Reviews , vol.9 , Issue.4 , pp. 347-373
    • Secchi, D.1
  • 44
    • 3843079656 scopus 로고    scopus 로고
    • Reconciling effectiveness and equity in performance management: A stakeholder synthesis approach to organizational systems design
    • Simmons, J. (2003). Reconciling effectiveness and equity in performance management: A stakeholder synthesis approach to organizational systems design. Systemic and Action Research, 16(5), 355-365.
    • (2003) Systemic and Action Research , vol.16 , Issue.5 , pp. 355-365
    • Simmons, J.1
  • 45
    • 2942652662 scopus 로고
    • Marketing planning for colleges and universities
    • Smith, L., & Cavusgil, T. (1984). Marketing planning for colleges and universities. Long Range Planning, 17(6), 104-117.
    • (1984) Long Range Planning , vol.17 , Issue.6 , pp. 104-117
    • Smith, L.1    Cavusgil, T.2
  • 46
    • 84992884101 scopus 로고    scopus 로고
    • Simplifying the principles or stakeholder management: The three most important principles
    • Szwajkowski, E. (2000). Simplifying the principles or stakeholder management: The three most important principles. Business & Society, 39(4), 379-396.
    • (2000) Business & Society , vol.39 , Issue.4 , pp. 379-396
    • Szwajkowski, E.1
  • 47
    • 34248992882 scopus 로고    scopus 로고
    • Rethinking school and community relations in Hong Kong
    • Tam, F. (2007). Rethinking school and community relations in Hong Kong. The International Journal of Educational Management, 21(4), 350-366.
    • (2007) The International Journal of Educational Management , vol.21 , Issue.4 , pp. 350-366
    • Tam, F.1
  • 48
    • 77954615489 scopus 로고
    • Situational marketing: Application for higher education institutions
    • Taylor, R., and Reed, R. (1995). Situational marketing: Application for higher education institutions. Journal of Marketing for Higher Education, 6(1), 23-36.
    • (1995) Journal of Marketing For Higher Education , vol.6 , Issue.1 , pp. 23-36
    • Taylor, R.1    Reed, R.2
  • 50
  • 51
    • 23944468877 scopus 로고
    • What is the good of higher education?
    • Weaver, T. (1976). What is the good of higher education? Higher Education Review, 8(3), 3-14.
    • (1976) Higher Education Review , vol.8 , Issue.3 , pp. 3-14
    • Weaver, T.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.