Applying AHP method select online shopping platform

2010 7th International Conference on Service Systems and Service Management, Proceedings of ICSSSM' 10

Volumn , Issue , 2010, Pages 912-916

  Hsu, Chang Hsien ^a   Yang, Chun Ming ^a   Chen, Tsang Chiang ^b   Chen, Chi Yuan ^c  

^a ASIA UNIVERSITY   (Taiwan)

^b TAMKANG UNIVERSITY   (Taiwan)

^c NATIONAL YUNLIN UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

Author keywords

AHP; Online shopping platform; Traditional market

Indexed keywords

AHP; AHP METHOD; ANALYTICAL HIERARCHY PROCESS; BEST CHOICE; DECISION SUPPORT TOOLS; E-COMMERCE; E-COMMERCE DEVELOPMENT; GLOBAL GROWTH RATE; LITERATURE REVIEWS; MANAGEMENT APPLICATIONS; MARKET INTELLIGENCE; ONLINE SHOPPING; ONLINE SHOPPING MARKET; ONLINE SHOPPING PLATFORM; RETAIL MARKET; TRADITIONAL MARKET; TRANSACTION COST;

DECISION MAKING; DECISION SUPPORT SYSTEMS; HIERARCHICAL SYSTEMS; MOBILE TELECOMMUNICATION SYSTEMS; SALES; SHOPPING CENTERS;

ELECTRONIC COMMERCE;

EID: 77955952798     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ICSSSM.2010.5530113     Document Type: Conference Paper

References (27)

1. Jupiter Media, Forecasts Online Retail Spending Will Reach $144 Billion in 2010, a Cagr of 12% from 2005, NY: Jupiter Research, 2006.
2. IT Services Industry Yearbook 2009 editorial panel, IT Services Industry Yearbook 2009, Taipei: Ministry of Economic Affairs, R.O.C., 2009.
3. Ministry of Economic Affairs, R.O.C. 2008, updating and management of traditional markets, Retrieved December 10, 2010, from http://gcis.nat.gov.tw/ introduction-4-3-5.htm.
4. Schniederjans, M.J., T. Garvin, "Using the Analytic Hierarchy Process and multi-objective programming for the selection of cost drivers in activity-based costing", European Journal of Operational Research, Vol. 100, No. 1, pp72-80, 1997.
5. Saaty, T.L., L.G. Vargas, Models, methods, concepts and applications of the analytic hierarchy process, Massachusetts: Luwer Academic, 2001.
6. Zwass, V., "Electronic Commerce: Structures and Issues", International Journal of Electronic Commerce, Vol. 1, No. 1, pp3-23, 1966.
7. Kalakota, R., A.B. Whinston, Electronic Commerce: A Manager's Guide, MA: Addison-Wesley, 1997.
8. Huemer, C., "Managing Different Interfaces in Electronic Commerce", Proceedings of the 9th International Workshop on Database and Expert Systems Applications 1998, pp644 -649, 1998.
9. Efraim, T., K. Dave, L. Jae, V. Dennis, Electronic Commerce 2006: A Managerial Perspective, NJ: Prentice Hall, 2005.
10. Saini, A., J.L. Johnson, "Organizational capabilities in e-commerce: An empirical investigation of e-brokerage service providers", Journal of the Academy of Marketing Science, Vol. 33, No. 3, pp360-375, 2005. (Pubitemid 40977156)
11. Lin, H.F., "The Application of Fuzzy Analytic Hierarchy Process on Service Quality Evaluation of Online Retailers", Journal of E-Business, Vol. 8, No. 3, pp347-372, 2006.
12. Ba, S., P.A. Pavlou, "Evidence of the effect of trust building technology in electronic markets: price premiums and buyer behavior", MIS Quarterly, Vol. 26, No. 3, pp243-268, 2002.
13. Buyukozan, G., "A success index to evaluate e-Marketplaces", Production Planning & Control, Vol. 15, No. 7, pp761-775, 2004.
14. eBay's, Fees for selling on eBay. Retrieved January 10, 2010, from http://pages.ebay.com/help/sell/fees.html.
15. Wolfinbarger, M., M.C. Gilly, "eTailQ: dimensionalizing, measuring and predicting etail quality", Journal of Retailing, Vol. 79, No. 3, pp183-198, 2003. (Pubitemid 36860599)
16. Gregg, D., J. Scott, "The role of reputation systems in reducing on-line auction fraud", International Journal of Electronic Commerce, Vol. 10, No. 3, pp 95-120, 2006. (Pubitemid 43871028)
17. Qu, Z., H. Zhang, H. Li, "Determinants of online merchant rating: Content analysis of consumer comments about Yahoo merchants", Decision Support Systems, Vol. 46, No. 1, pp440-449, 2008.
18. Korpela, J., A. Lehmusvaara, "A customer oriented approach to warehouse network evaluation and design", International Journal of Production Economics, Vol. 59, No. 4, pp135-146, 1999.
19. Vidal, L-A., E. Sahin, N. Martelli, M. Berhoune, B. Bonan, "Applying AHP to select drugs to be produced by anticipation in a chemotherapy compounding unit", Expert Systems with Applications, Vol. 37, No. 2, pp1528-1534, 2010
20. Kwong, C.K., H. Bai, "A fuzzy AHP approach to the determination of importance weights of customer requirements in quality function deployment", Journal of Intelligent Manufacturing, Vol. 13, No. 5, pp367-377, 2002.
21. Yoon, Y., K.S. Im, "An evaluation system for IT outsourcing customer satisfaction using the analytic hierarchy process", Journal of Global Information Management, Vol. 13, No. 4, pp55-78, 2005. (Pubitemid 41344348)
22. Kwong, C.K., Y. Chen, H. Bai, D.S.K. Chan, "A methodology of determining aggregated importance of engineering characteristics in QFD", Computer & industrial engineering, Vol. 53, No. 5, pp667-679, 2007.
23. Saaty, T.L., The Analytic Hierarchy Process, NY: McGraw-Hill, 1980.
24. Choi, T.Y., J.L. Hartley, "An exploration of supplier selection practices across the supply chain", Journal of Operations Management, Vol. 14, No. 4, pp333-343, 1996.
25. Al-Harbi, K.M.A-S., "Application of the AHP Project Management", International Journal of Project Management, Vol. 19, No. 1, pp19-27, 2001.
26. Chu, H.L., C.J. Cheng, "An Empirical Investigation of the Governmental Performance Management System: Using the Balanced Scorecard and the Analytic Hierarchy Process", Journal of Management, Vol. 24, No. 6, pp689-705, 2007.
27. Expert Choice, Inc., Expert Choice software and manual. 4922 Elsworth Ave., Pittsburgh, PA 15213, USA, 2000.