Towards a unifying process framework for services knowledge management

Lecture Notes in Business Information Processing

Volumn 53 LNBI, Issue , 2010, Pages 295-299

  Sorathia, Vikram ^a   Van Sinderen, Marten ^a   Ferreira Pires, Luís ^a  

^a UNIVERSITY OF TWENTE   (Netherlands)

Author keywords

Knowledge Management Framework; Process Framework; Service Knowledge Management; Service Life cycle; Unified Process

Indexed keywords

MANAGEMENT; SERVICE LIFE;

CRITICAL ANALYSIS; CRITICAL FACTORS; DYNAMIC NATURE; HETEROGENEOUS SERVICES; INDIVIDUAL SERVICE; KNOWLEDGE MANAGEMENT FRAMEWORK; PLANNING AND EXECUTION; PROCESS FRAMEWORK; SERVICE ACTIVITIES; SERVICE DOMAIN; SERVICE KNOWLEDGE MANAGEMENT; SERVICE SYSTEMS; SHARING KNOWLEDGE; SINGLE DOMAINS; SOURCE OF SERVICE; UNIFIED PROCESS;

KNOWLEDGE MANAGEMENT;

EID: 77955650755     PISSN: 18651348     EISSN: None     Source Type: Book Series    
DOI: 10.1007/978-3-642-14319-9_27     Document Type: Conference Paper

References (10)

1. Wild, P.J., Clarkson, P.J., McFarlane, D.C.: A Framework for Cross Disciplinary Efforts in Services Research. In: 1st CIRP Industrial Product-Service Systems (IPS2) Conference, Cranfield University (2009)
2. Mora, M., et al.: Toward an Integrated Conceptualization of the Service and Service System Concepts: a Systems Approach. International Journal of Information Systems in the Service Sector 1(2), 36-57 (2009)
3. Glushko, R.J.: Designing a service science discipline with discipline. IBM Systems Journal 47(1), 15-27 (2008)
4. Karni, R., Kaner, M.: Integration of a Service Taxonomy. The TRIZ Journal 10(04) (2007)
5. Scheithauer, G., Augustin, S., Wirtz, G.: Describing Services for Service Ecosystems. In: Feuerlicht, G., Lamersdorf, W. (eds.) ICSOC 2008. LNCS, vol. 5472, pp. 242-255. Springer, Heidelberg (2009)
6. Cardoso, J., Voigt, K., Winkler, M.: Service Engineering for The Internet of Services. In: Enterprise Information Systems. Springer, Heidelberg (2009)
7. Lytras, M.D., Sakkopoulos, E., Pablos, P.O.d.: Semantic Web and Knowledge Management for the health domain: state of the art and challenges for the Seventh Framework Programme FP7 of the European Union 2007-2013. International Journal of Technology Management 47, 239-249 (2009)
8. Kruchten, P.: The rational unified process: an introduction. Addison-Wesley Longman Publishing Co., Boston (2000)
9. Haumer, P.: Eclipse Process Framework Composer: Part 1: Key Concepts. Eclipse Foundation (2007)
10. Arsanjani, A., et al.: SOMA: A method for developing service-oriented solutions. IBM Systems Journal 47(3), 377-396 (2008)