A conceptual framework for service modelling in a network of service systems

Lecture Notes in Business Information Processing

Volumn 53 LNBI, Issue , 2010, Pages 192-206

  Le Dinh, Thang ^a   Pham Thi, Thanh Thoa ^b  

^a UNIVERSITÉ DU QUÉBEC À TROIS RIVIÈRES   (Canada)

^b DUBLIN CITY UNIVERSITY   (Ireland)

Author keywords

conceptual framework; network of service systems; service modelling; Service science; service system

Indexed keywords

CONCEPTUAL FRAMEWORKS; LITTLE RESEARCH; NETWORK CONFIGURATION; NEW DIRECTIONS; NEW MODEL; SERVICE CREATION; SERVICE DESIGN; SERVICE LEVELS; SERVICE MODELLING; SERVICE OPERATIONS; SERVICE SCIENCE; SERVICE SECTORS; SERVICE SPECIFICATIONS; SERVICE SYSTEMS; SHARED INFORMATION;

RESEARCH;

EID: 77955643534     PISSN: 18651348     EISSN: None     Source Type: Book Series    
DOI: 10.1007/978-3-642-14319-9_15     Document Type: Conference Paper

References (28)

1. Spohrer, J., Maglio Paul, P., Bailey, J., Gruhl, D.: Steps Towards a Science of Service Systems. IEEE Computer (1), 71-77 (2007)
2. Bitner, M.J., Ostrom, A.L., Morgan, F.N.: Service Blueprinting: A Practical Technique for Service Innovation. California Management Review 53(3), 66-94 (2008)
3. Chesbrough, H., Spohrer, J.: A Research Manifesto for Services Science. Communication of the ACM 49(7) (2006)
4. Vargo, S.L., Lusch, R.F.: Evolving to a New Dominant Logic for Marketing. Journal of Marketing (1), 1-17 (2004)
5. Mohr, M., Russel, S.A.: North American product classification system: Concepts and process of identifying service products. In: Proceedings of the 17th Annual Meeting of the Voorburg Group on Service Statistics, Nantes, France (2002)
6. Tien, J.M., Berg, D.: A case for service systems engineering. Journal of Systems Science and Systems Engineering 12(1) (2003)
7. Maglio, P.P., Spohrer, J.: Preface. IBM Systems Journal 47(1) (2008)
8. Lusch, R.F., Vargo, S.L., Wessels, G.: Towards a conceptual foundation for service science: Contributions from service-dominant logic. IBM Systems Journal 47(1) (2008)
9. Provan, K.G., Kenis, P.N.: Modes of network governance: Structure, management, and effectiveness. Journal of Public Administration Research and Theory 18 (2008)
10. Williamson, O.E.: Markets and Hierarchies: Analysis and Antitrust Implications. Free Press, New York (1975)
11. Powell, W.W.: Neither market nor hierarchy: network forms of organization. Research in Organizational Behavior 12, 295-336 (1990)
12. Räisänen, V.: Service Modelling: Principles and Applications. Wiley, Chichester (2006)
13. Shostack, L.G.: How to Design a Service. European Journal of Marketing 16(1) (1982)
14. Shostack, L.G.: Design Services that Deliver. Harvard Business Review, 133-139 (1984)
15. Bitner, M.J., Ostrom, A.L., Morgan, F.N.: Service Blueprinting: A Practical Technique for Service Innovation. California Management Review 50(3), 66-94 (2008)
16. Kingman-Brundage, J.: George, and W.R.: Service logic: achieving service system integration. International Journal of Service Industry Management 6(4) (1995)
17. Patricio, L., et al.: Designing Multi-Interface Service Experiences. Journal of Service Research 10(4), 318-334 (2008)
18. Bitner, M., Ostrom, A., Morgan, F.: Service blueprinting: A practical technique for service innovation. California Management Review (2008)
19. Womack, J.P., Jones, D.J.: Lean Consumption. Harvard Business Review, 93-103 (March- April 2005)
20. Terai, K., Izumi, N., Yamaguchi, T.: Coordinating Web Services based on business models. In: Proceedings of the 5th international conference on Electronic commerce (2003)
21. Piccinelli, G., Emmerich, W., Zirpins, C., Schutt, K.: Web service interfaces for interorganisational business processes an infrastructure for automated reconciliation. In: Enterprise Distributed Object Computing Conference (2002)
22. Mylopoulos, J., Chung, L., Yu, E.: From object-oriented to goal-oriented requirements analysis. Communications of the ACM 42(1), 31-37 (1999)
23. Henkel, M., Johannesson, P., Perjons, E., Zdravkovic, J.: Value and Goal Driven Design of E-Services. In: Proceeding of IEEE Conference on e-Business Engineering (2007)
24. Le Dinh, T.: Information Upon Information Systems: A conceptual framework. PhD thesis, University of Geneva, No. 577, Geneva (2004)
25. Le Dinh, T., Le Tang, H.: Towards an approach for modelling interoperability of information systems. In: Proceeding of the RIVF'07, Ha-Noi, VietNam (2007)
26. Le Dinh, T., Léonard, M.: Towards coordination-ready information systems: the Information System Component approach. In: Proceeding of AISTA, Luxembourg (2004)
27. Rumbaugh, J., Jacobson, I., Booch, G.: The Unified Modeling Language Reference Manual. Addison Wesley Longman, Amsterdam (1999)
28. Peterson, J.L.: Petri Nets. ACM Computing Surveys 9(3) (1977)