Complex sociotechnical joint cognitive work systems?

IEEE Intelligent Systems

Volumn 24, Issue 3, 2009, Pages 82-89

  Hoffman, Robert R ^a   Norman, Douglas O ^b   Vagners, Juris ^c  

^a INSTITUTE FOR HUMAN AND MACHINE COGNITION   (United States)

^b MITRE CORPORATION   (United States)

^c UNIVERSITY OF WASHINGTON   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

DATA MINING;

COGNITIVE WORK; GOAL DIRECTED; HUMAN MACHINE INTERACTION; HUMAN-MACHINE COLLABORATION; JOINT COGNITIVE SYSTEMS; SEPARATE ELEMENT; SOCIOTECHNICAL; WORK SYSTEM;

COGNITIVE SYSTEMS;

EID: 77955631171     PISSN: 15411672     EISSN: None     Source Type: Journal    
DOI: 10.1109/mis.2009.39     Document Type: Article

References (48)

1. R.R. Hoffman et al., "A Rose by Any Other Name ... Would Probably Be Given an Acronym," IEEE Intelligent Systems, July/Aug. 2002, pp. 72-80.
2. R.R. Hoffman and L.G. Militello, "Sociological and Ethnographic Perspectives," Perspectives on Cognitive Task Analysis: Historical Origins and Modern Communities of Practice, Taylor & Francis, 2008, pp. 251-302.
3. K.J.W. Craik, "Theory of the Human Operator in Control Systems," British J. Psychology, vol.38, 1948, pp. 142-148.
4. D.A. Mindell, Digital Apollo: Human and Machine in Space Flight, MIT Press, 2008.
5. D.O. Norman and M.L. Kuras, Engineering Complex Systems, tech. report 040043, Mitre, 2004; www.mitre.org/work/tech-papers.
6. Human-Systems Integration Working Group, "Appendix M: Human Systems Integration," INCOSE Systems Engineering Handbook, Int'l Council on Systems Eng., 2009; www.incose.org.
7. D.D. Woods and E. Hollnagel, Joint Cognitive Systems: Patterns in Cognitive Systems Engineering, Taylor & Francis, 2006.
8. R.R. Hoffman and D.D. Woods, "Steps toward a Theory of Complex and Cognitive Systems," IEEE Intelligent Systems, Jan./Feb. 2005, pp. 76-79.
9. M.A. Abramiuk, "Appreciating and Embodying the Dynamics of Large-Scale Systems: Some Examples from the Present and Past," Ecological Psychology, vol.21, 2009, pp. 68-95.
10. H.R. Maturana and F.J. Varela, Autopoesis and Cognition: The Realization of the Living, D. Reidel Publishing Co., 1972, p. 42.
11. M.T. Turvey, "Introduction to a Special Issue: Philosophical Issues in Self-Organization as a Framework for Ecological Psychology," Ecological Psychology, vol.20, 2008, pp. 240-282.
12. F.E. Yates, ed., Self-Organizing Systems: The Emergence of Order, Plenum, 1987.
13. J.H. Miller and S.E. Page, Complex Adaptive Systems, Princeton Univ. Press, 2007.
14. L. von Bertalanffy, General System Theory: Foundations, Development, Applications, George Braziller, 1968.
15. P. Plato, The Dialogues of Plato Translated into English with Analyses and Introduction by B. Jowett in Five Volumes, 3rd. ed., Oxford Univ. Press, 1892, pp. 265d-266a.
16. S.C. Pepper, World Hypotheses: A Study in Evidence, Univ. of California Press, 1942.
17. R.J. Jagacinski and J.M. Flach, Control Theory for Humans: Quantitative Approaches to Modeling Performance, Lawrence Erlbaum Assoc., 2003.
18. I. Prigogine, Thermodynamics of Irreversible Processes, Interscience, 1961.
19. G.M. Weinberg, An Introduction to General Systems Thinking, Wiley-Interscience, 1975.
20. L. Casti, Complexification: Explaining a Paradoxical World through a Science of Surprise, Harper Collins, 1995.
21. S.L. Schlindwein and R. Ison, "Human Knowing and Perceived Complexity: Implications for Systems Practice," Emergence: Complexity and Organization, vol.6, 2004, pp. 27-32.
22. J.A.S. Kelso, "An Essay on Understanding the Mind," Ecological Psychology, vol.20, 2008, pp. 180-208.
23. E. Hollnagel, "Resilience-the Challenge of the Unstable," Resilience Engineering: Concepts and Precepts, E. Hollnagel, D. Woods, and N. Leveson, eds., Ashgate, 2006, pp. 10-17.
24. Y. Bar-Yam, Dynamics of Complex Systems, Westview Press, 1997.
25. J. Shanteau, "Some Unasked Questions about the Psychology of Expert Decision Makers," Proc. 1984 IEEE Conf. Systems, Man, & Cybernetics (SMC 84), IEEE Press, 1984, pp. 23-45.
26. J. Shanteau, "Competence in Experts: The Role of Task Characteristics," Organizational Behavior and Human Decision Processes, vol.53, 1992, pp. 252-266.
27. E. Hollnagel and D.D. Woods, Joint Cognitive Systems: Foundations of Cognitive Systems Engineering, Taylor and Francis, 2005.
28. J.M. Carlson and J. Doyle, "Complexity and Robustness," Proc. Nat'l Academy of Sciences, vol.99, 2002, pp. 2538-2545.
29. D. Braha, A.A. Minai, and Y. Bar-Yam, Complex Engineered Systems, Springer, 2006.
30. A.S. Iberall and H. Sodak, "A Physics for Complex Systems," Self-rganizing Systems: The Emergence of Order, F.E. Yates, ed., Plenum, 1987, pp. 499-519.
31. D.P. Jenkins et al., Cognitive Work Analysis: Coping with Complexity, Ashgate, 2008.
32. N. Rescher, Complexity: A Philosophical Overview, Transaction Publishers, 1998.
33. G. Chaitin, Algorithmic Information Theory, Cambridge Univ. Press, 1977.
34. J.W.S. Pringle, "On the Parallel between Learning and Evolution," Behaviour, vol.3, 1951, pp. 174-215.
35. P. Senge, The Fifth Discipline: The Art and Practice of the Learning Organization, Random House, 1990, p. 281.
36. I. Stengers, "The Challenge of Complexity: Unfolding the Ethics of Science," Emergence: Complexity and Organization, vol.6, 2004, pp. 92-99.
37. H. Rittel and M. Weber, "Dilemmas in a General Theory of Planning," Policy Sciences, vol.4, 1973, pp. 155-169.
38. D.D. Woods, "Coping with Complexity: The Psychology of Human Behavior in Complex Systems," Mental Models, Tasks, and Errors, L.P. Goodstein, H.B. Anderson, and S.E. Olsen, eds., Taylor & Francis, 1988, pp. 128-148.
39. G. Klein et al., "Macrocognition," IEEE Intelligent Systems, May/June 2003, pp. 81-85.
40. P. Koopman and R.R. Hoffman, "Work-arounds, Make-work, and Kludges," IEEE Intelligent Systems, Nov./Dec. 2003, pp. 70-75.
41. P.J. Feltovich, R.R. Hoffman, and D. Woods, "Keeping It Too Simple: How the Reductive Tendency Affects Cognitive Engineering," IEEE Intelligent Systems, May/June 2004, pp. 90-95.
42. J. Goguen, "Requirements Engineering as the Reconciliation of Social and Technical Issues," Requirements Engineering: Social and Technical Issues, M. Jirotka and J. Goguen eds., Elsevier, 1994, pp. 165-200.
43. R.R. Hoffman and W.C. Elm, "HCC Implications for the Procurement Process," IEEE Intelligent Systems, Jan./Feb. 2006, pp. 74-81.
44. K. Neville et al., "The Procurement Woes Revisited," IEEE Intelligent Systems, Jan./Feb. 2008, pp. 72-75.
45. D.A. Norman, Things That Make Us Smart, Perseus, 1993.
46. R.L. Ackoff and F.E. Emery, On Purposeful Systems, Aldine-Atherton, 1972.
47. J. Pariés, "Complexity, Emergence, Resilience ...," Resilience Engineering: Concepts and Precepts, E. Hollnagel, D. Woods, and N. Leveson, eds., Ashgate, 2006, pp. 43-53.
48. E. Hollnagel, D. Woods, and N. Leveson, eds., Resilience Engineering: Concepts and Precepts, Ashgate, 2006, pp. 43-53.