Assessing the suitability of process and information technology in supporting tacit knowledge transfer

Behaviour and Information Technology

Volumn 29, Issue 5, 2010, Pages 513-525

  Wu, Chien Hsing ^a   Kao, Shu Chen ^b   Shih, Lan Hsin ^a  

^a NATIONAL UNIVERSITY OF KAOHSIUNG   (Taiwan)

^b KUN SHAN UNIVERSITY   (Taiwan)

Author keywords

analytic hierarchy process; cognitive system; information technology; knowledge transfer

Indexed keywords

DATABASE TECHNIQUE; KNOWLEDGE TECHNOLOGIES; KNOWLEDGE TRANSFER; KNOWLEDGE-SHARING; PROCESS LEVELS; SOFTWARE TOOL; SUPPORTING ROLE; TACIT KNOWLEDGE; TRANSFER STAGES;

ANALYTIC HIERARCHY PROCESS; BRAIN; COGNITIVE SYSTEMS; HIERARCHICAL SYSTEMS; INFORMATION SYSTEMS; KNOWLEDGE MANAGEMENT; TECHNOLOGY;

COMPUTER AIDED INSTRUCTION;

EID: 77955579342     PISSN: 0144929X     EISSN: 13623001     Source Type: Journal    
DOI: 10.1080/01449290903490666     Document Type: Article

References (43)

1. Albino, V., Garavelli, A.C., and Schiuma, G., 1998. Knowledge transfer and inter-firm relationships in industrial districts: the role of the leader firm. Technovation, 19 (1), 53-63.
2. Ambrosini, V. and Bowman, C., 2001. Tacit knowledge: some suggestion for operationalization. Journal of Management Studies, 38, 811-829.
3. Arrow, K.J., 1969. Classification notes on the production and transmission of technical knowledge. America Economic Review: Papers and Proceedings, 52, 29-35.
4. Bakos, J.Y. and Treacy, M.E., 1986. Information technology and corporate strategy: a research perspective. MIS Quarterly, 10 (2), 106.
5. Boynton, A. and Zmud, R., 1987. Information technology planning for the 1990s: directions for practice and research. MIS Quarterly, 11, 57-71.
6. Brown, J.S. and Duguid, P., 2000. The social life of information. Boston, MA: Harvard Business School Press.
7. Davenport, T.H. and Prusak, L., 1998. Working knowledge: how organization manage what they know. Boston: Harvard Business School Press.
8. D'Eredita, M.A. and Barreto, C., 2006. How does tacit knowledge proliferate? an episode-based perspective. Organization Studies, 27, 1821-1841.
9. Garavelli, C., Gorgoglione, M., and Scozzi, B., 2002. Managing knowledge transfer by knowledge technologies. Technovation, 22, 269-279.
10. Gilbert, M. and Gordey-Hayes, M., 1996. Understanding the process of knowledge transfer to achieve successful technological tnnovation. Technovation, 16 (6), 301-312.
11. Goldstein, K.M. and Blackman, S., 1978. Cognitive style: field approaches and relevant research. New York: John Wiley & Sons.
12. Gosain, S., 2007. Mobilizing software expertise in personal knowledge exchanges. Strategic Information Systems, 16, 254-277.
13. Hansen, M.T., Nohria, N., and Tierney, T., 1999. What's your strategy for managing knowledge. Harvard Business Review, 77 (2), 106-117.
14. Harem, T., Krogh, G., and Roos, J., 1996. Knowledge-based strategic change. In: G. Krogh and J. Roos, eds. Managing knowledge perspectives and on cooperation and competition. London: SAGE Publications, 116-136.
15. Helic, D., Maurer, H., and Scerbakov, N., 2004. Knowledge transfer processes in a modern WBT system. Journal of Network and Computer Applications, 27, 163-190.
16. John-Laird, P.N., 1983. Mental models. Cambridge, MA: Cambridge University Press.
17. Kim, S.K. and Trimi, S., 2007. IT for KM in the management consulting industry. Journal of Knowledge Management, 11 (3), 145-155.
18. Ko, D., Kirsch, L.J., and King, W.R., 2005. Antecedents of knowledge transfer from consultant to clients. MIS Quarterly, 29 (1), 50-85.
19. Kossowska, M., 2007. Motivation towards closure and cognitive processes: an individual difference approach. Personality and Individual Differences, 43, 2149-2158.
20. Marwick, A.D., 2001. Knowledge management technology. IBM Systems Journal, 40 (4), 814-830.
21. McAfee, A., 2006. Mastering the three worlds of information technology. Nov. Harvard Business Review, 132-144. (In Chinese version).
22. Murray, S.R. and Peyrefitte, J., 2007. Knowledge type and communication media choice in the knowledge transfer process. Journal of Managerial Issues, 19, 111-134.
23. Nonaka, I. and Konno, N., 1998. The concept of Ba: building a foundation for knowledge creation. California Management Review, 40 (3), 40-54.
24. Nonaka, I. and Takeuchi, H., 1994. A dynamic theory of organizational knowledge creation. Organization Science, 15, 14-37.
25. Nonaka, I. and Takeuchi, H., 1995. The knowledge creating company. Oxford: Oxford University Press.
26. Nutt, W.O., 1987. Essay review: information technology. MIS Quarterly, 134-143.
27. O'Dell, C.S., et al., 1998. If only we knew what we know: the transfer of internal knowledge and best practice. New York: Free Press.
28. Olson, M.H., 1982. New information technology and organizational culture. MIS Quarterly, Special Issue, 71-92.
29. Papows, J., 1998. Enterprise.com: market leadership in the information age. William Morris Agency. Reading, MA: Perseus Books.
30. Saaty, T.L., 1980. The analytic hierarchy process. New York: McGraw-Hill.
31. Saaty, T.L., 1999. Decision making for leaders. RWS.
32. Scott-Morton, M., 1988. Information technology and corporate strategy. Planning Review, 28-31.
33. Sherif, K., Hoffman, J., and Thomas, B., 2006. Can technology build organizational social capital? The case of a global IT consulting firm. Information and Management, 43, 795-804.
34. Straub, D.W. and Wetherbe, J.C., 1989. Information technology for the 1990s: an organizational impact perspective. Communications of the ACM, 32 (11), 1328-1339.
35. Szulanski, G., 2000. The process of knowledge transfer: a diachronic analysis of stickiness. Organizational Behavior and Human Decision Processes, 82 (1), 9-27.
36. Teece, D.J., Pisano, G., and Shuen, A., 1997. Dynamic capabilities and strategic management. Strategic Management Journal, 18, 509-533.
37. Tsoukas, H., 1996. The firm as a distributed knowledge system: a constructionist approach. Strategic Management Journal, 17, 11-25.
38. Tsoukas, H., 2003. Do we really understand tacit knowledge?. In: Easterby-Smith and Lyles, eds. The Blackwell handbook of organizational learning and knowledge management. Cambridge, MA: Blackwell Publishing, 411-427.
39. Tsoukas, H. and Vladimirou, E., 2001. What is organizational knowledge? Journal of Management Studies, 38, 973-993.
40. Weick, K.E., 1995. Sensemaking in organizations. Thousand Oaks, CA: Sage Publication.
41. Witkin, H.A. and Goodenough, D.R., 1981. Cognitive style: essence and origins. New York: International University Press Inc.
42. Wu, C.H., Kao, S.C., and Srihari, K., 2000. GDKAT: a goaldriven knowledge acquisition tool for knowledge base development. Expert Systems, 17 (2), 90-105.
43. Zander, U. and Kogut, B., 1995. Knowledge and the speed of the transfer and imitation of organizational capabilities: an empirical test. Organization Science, 6 (1), 76-92.