Patients are not always rational: The leadership challenge to improve patient satisfaction scores

Health Care Manager

Volumn 29, Issue 3, 2010, Pages 233-240

  Piper, Llewellyn Edward ^a  

^a Onslow Memorial Hospital   (United States)

Author keywords

health care manager consumer satisfaction; patient satisfaction; satisfaction surveys; service improvement

Indexed keywords

ARTICLE; HEALTH CARE QUALITY; HEALTH SERVICE; HOSPITAL ADMINISTRATOR; HOSPITAL MANAGEMENT; HUMAN; LEADERSHIP; ORGANIZATION AND MANAGEMENT; PATIENT CARE; PATIENT SATISFACTION; STANDARD;

HEALTH SERVICES NEEDS AND DEMAND; HOSPITAL ADMINISTRATION; HOSPITAL ADMINISTRATORS; HUMANS; LEADERSHIP; PATIENT CARE MANAGEMENT; PATIENT SATISFACTION; QUALITY OF HEALTH CARE;

EID: 77955465668     PISSN: 15255794     EISSN: None     Source Type: Journal    
DOI: 10.1097/HCM.0b013e3181e93291     Document Type: Article

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