Anatomy of a newsvendor decision: Oservations from a verbal protocol analysis

Production and Operations Management

Volumn 19, Issue 4, 2010, Pages 453-462

  Gavirneni, Srinagesh ^a   Isen, Alice M ^a  

^a The Samuel Curtis Johnson Graduate School of Management   (United States)

Author keywords

Behavioral operations; Decision making; Inventory control; Newsvendor; Verbal protocol analysis

Indexed keywords

EID: 77955442109     PISSN: 10591478     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1937-5956.2009.01110.x     Document Type: Article

References (20)

1. Amaral, J., A. A. Tsay. 2009. How to win "spend" and influence partners: Lessons in behavioral operations from the outsourcing game. Prod. Oper. Manag. 18(6): 621-634.
2. Bainbridge, L., P. Sanderson. 1995. Verbal protocol analysis. Wilson, J. R., E N. Corlett eds. Evaluation of Human Work-A Practical Ergonomics Methodology. Taylor & Francis, Philadelphia, PA, pp. 169-201.
3. Ball, C. T., H. J. Langholtz, J. Auble, B. Sopchak. 1998. Resourceallocation strategies: A verbal protocol analysis. Org. Behav. Hum. Dec. Proc. 76(1): 70-88.
4. Bendoly, E., K. Donohue, K. Schultz. 2006. Behavior in operations management: Assessing recent findings and revisiting old assumptions. J. Oper. Manage. 24(6): 737-752.
5. Bolton, G. E., E. Katok. 2008. Learning-by-doing in the newsvendor problem: a laboratory investigation of the role of experience and feedback, Working Paper, Penn State University. Manuf. Serv. Oper. Manage. 10(3): 519-538.
6. Boudreau, J., W. Hopp, J. O. McClain, L. J. Thomas. 2003. On the interface between operations and human resource management. Manuf. Serv. Oper. Manage. 5(3): 179-202.
7. Collier, D. A., J. R. Evans. 2007. Operations Management: Goods, Services and Value Chains. Thomson South-Western, Horence, KY.
8. Crawford, S., B. L. MacCarthy, J. R. Wilson, C. Vernon. 1999. Investigating the work of industrial scheduler through field study. Cogn. Technol. Work. 1(2): 63-77.
9. Ericsson, K. A., H. A. Simon. 1993. Protocol Analysis: Verbal Reports as Data. MIT Press, Cambridge, MA.
10. Estrada, C., A. M. Isen, M. J. Young. 1997. Positive affect facilitates integration of information and decreases anchoring in reasoning among physicians. Org. Behav. Hum. Dec. Proc. 72: 117-135.
11. Ford, J. K., N. Schmitt, S. L. Schechtman, B. M. Hults, M. L. Doherty. 1989. Process tracing methods: Contributions, problems, and neglected research questions. Org. Behav. Hum. Dec. Proc. 43(1): 75-117.
12. Hogarth, R. M., H. J. Einhorn. 1992. Order effects in belief updating: The belief-adjustment model. Cogn. Psychol. 24(1): 1-55.
13. Isen, A. M., B. Means. 1983. The influence of positive affect on decision-making strategy. Soc. Cogn. 2(1): 18-31.
14. Isen, A. M., A. S. Rosenzweig, M. J. Young. 1991. The influence of positive affect on clinical problem solving. Med. Dec. Mak. 11: 221-227.
15. Isenberg, D. J. 1986. Thinking and managing: A verbal protocol analysis of managerial problem solving. Acad. Manage. J. 29(4): 775-788.
16. Nisbett, R. E., T. D. Wilson. 1977. Telling More than We Know: Verbal Reports on Mental Processes. Prentice-Hall, Englewood Cliffs, NJ.
17. Sanderson, P. M. 1996. Verbal protocol analysis in three experimental domains using SHAPA. Hum. Factors. Ergon. Soc. Ann. Proc. 40: 1280-1284.
18. Schweitzer, M. E., G. P. Cachon. 2000. Decision bias in the newsvendor problem with a known demand distribution: Experimental evidence. Manage. Sci. 46(3): 404-420.
19. Senge, P. M., A. Kleiner, C. Roberts, R. B. Ross, B. J. Smith. 1994. The Fifth Discipline Fieldbook: Strategies and Tools for Building a Learning Organization. Doubleday, New York, NY.
20. van Wezel, W., R. Jorna. 2009. Cognition, tasks, and planning: Supporting the planning of shunting operations at the Netherlands Railways. Cogn. Technol. Work 11(2): 165-176.