Critical success factors for offshore software development outsourcing vendors: An empirical study

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 6156 LNCS, Issue , 2010, Pages 146-160

  Ullah Khan, Siffat ^a   Niazi, Mahmood ^a   Ahmad, Rashid ^b  

^a KEELE UNIVERSITY   (United Kingdom)

^b NATIONAL UNIVERSITY OF SCIENCES AND TECHNOLOGY   (Pakistan)

Author keywords

[No Author keywords available]

Indexed keywords

CONTRACTUAL BUSINESS; COST-SAVING; CRITICAL SUCCESS FACTOR; EMPIRICAL STUDIES; HIGH-QUALITY SOFTWARE; INFLUENTIAL FACTORS; PRIME FACTORS; QUESTIONNAIRE SURVEYS; RESEARCH PAPERS; SELECTION PROCESS; SOFTWARE DEVELOPMENT; SOFTWARE OUTSOURCING; SUCCESS FACTORS; SYSTEMATIC LITERATURE REVIEW;

COMPUTER SOFTWARE SELECTION AND EVALUATION; COSTS; OUTSOURCING; PROJECT MANAGEMENT; SURVEYS;

SOFTWARE DESIGN;

EID: 77955433101     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/978-3-642-13792-1_13     Document Type: Conference Paper

References (46)

1. Ali-Babar, M., Verner, J., Nguyen, P.: Establishing and maintaining trust in software outsourcing relationships: An empirical investigation. The Journal of Systems and Software 80(2007), 1438-1449 (2007)
2. Op2i.com: Outsourcing Survey Report, 2008 (2008), http://www.op2i.com
3. Bush, A.A., Tiwana, A., Tsuji, H.: An Empirical Investigation of the Drivers of Software Outsourcing Decisions in Japanese Organizations. Information and Software Technology Journal (2007) (in press for publication)
4. McLaughlin, L.: An eye on India: Outsourcing debate continues. IEEE Software 20(3), 114-117 (2003)
5. Holmstrom, H., Conchúir, E.Ó., Ågerfalk, P., Fitzgerald, B.: Global Software Development Challenges: A Case Study on Temporal, Geographical and Socio-cultural Distance. In: International Conference on Global Software Engineering, pp. 3-11 (2006)
6. Damian, D., Izquierdo, L., Singer, J., Kwan, I.: Awareness in the Wild: Why Communication Breakdowns Occur. In: International Conference on Global Software Engineering, pp. 81-90 (2007)
7. Islam, S., Joarder, M.M.A., Houmb, S.H.: Goal and Risk Factors in Offshore Outsourced Software Development From Vendor's Viewpoint. In: IEEE International Conference on Global Software Engineering, ICGSE 2009, Limerick, Ireland, pp. 347-352 (2009)
8. Nguyen, P., Ali-baber, M., Verner, J.: Trust in software outsourcing relationships: an analysis of Vietnamese practitioners' views. In: EASE, pp. 10-19 (2006)
9. Oza, N.V., Hall, T., Rainer, A., Grey, S.G.: Trust in software outsourcing relationships: An empirical investigation of Indian software companies. Information & Software Technology 48(5), 345-354 (2006)
10. United-Nations: World Investment Report. The shift towards services, New York and Geneva (2004)
11. Palvia, S.C.J.: Global Outsourcing of IT and IT Enabled Services: Impact on US and Global Economy. Journal of Information Technology Case and Applications 5(3), 1-8 (2003)
12. Global Services (2009), http://microsites.globalservicesmedia.com/ research
13. McCarthy, J.: 3.3 Million U.S. Services Jobs to Go Offshore, Forrester Research (2002)
14. Foote, D.: Recipe for offshore outsourcing failure: Ignore organization, people issues. ABA Banking Journal 96(9), 56-59 (2004)
15. Nam, K., Chaudhury, A., Rao, H.R., Rajagopalan, S.: A Two-Level Investigation of Information Systems Outsourcing. Communications of ACM 39(7), 36-44 (1996) (Pubitemid 126428134)
16. King, W.: Outsourcing becomes more complex. IT Strategy and Innovation - ISM Journal, 89-90 (2005)
17. Aubert, B., Dussault, S., Patry, M., Rivard, S.: Managing the risks of IT outsourcing (1998)
18. Blackley, J., Leach, J.: Security considerations in outsourcing IT services. Information Security Technical Report 1(3), 11-17 (1996)
19. Pyysiainen, J.: Building trust in global inter-organizational software development projects: problems and practices. In: International Conference on Software Engineering: Global Software Development Workshop (2001)
20. Gonzalez, R., Gasco, J., Llopis, J.: Information systems outsourcing risks: a study of large firms. Industrial management and data systems 105(1), 45-62 (2005)
21. Kobitzsch, W., Rombach, D., Feldmann, R.L.: Outsourcing in India. IEEE Software, 78-86 (March-April 2001)
22. Barthelemy, J.: The hidden cost of IT outsourcing. Sloan Management Review 42(3), 60-69 (2001)
23. Beaumont, N., Khan, Z.: A taxonomy of refereed outsourcing literature. Business and Economics. Monash University, Australia, working paper 22/05 (2005)
24. Oza, N.V.: An empirical evaluation of client - vendor relationships in Indian software outsourcing companies, PhD thesis, University of Hertfordshire, UK (2006)
25. Bradstreet, D.: Dun & Bradstreet's Barometer of Global Outsourcing (September 2000), http://findarticles.com/p/articles/mi-m0EIN/is-2000-Feb-24/ai- 59591405
26. Holmstrom, H., Conchuir, E., Agerfalk, P., Fitzgerald, B.: The Irish Bridge: A case study of the dual role in offshore sourcing relationships. In: 27th International Conference on Information Systems, Milwaukee (2006)
27. Kitchenham, B., Pfleeger, S.L.: Principles of Survey Research, Parts 1 to 6. Software Engineering Notes (2001-2002)
28. Lethbridge, T.C.: Studying Software Engineers: Data Collection Techniques for Software Field Studies. Empirical Software Engineering 10, 311-341 (2005)
29. Lee, J.-N.: The impact of knowledge sharing, organizational capability and partnership quality on IS outsourcing success. Information & Management 38, 323-335 (2001)
30. Niazi, M., Wilson, D., Zowghi, D.: A Maturity Model for the Implementation of Software Process Improvement: An empirical study. Journal of Systems and Software 74(2), 155-172 (2005)
31. Khan, S.U., Niazi, M., Rashid, A.: Critical Success Factors for Offshore Software Development Outsourcing Vendors: A Systematic Literature Review. In: Fourth IEEE International Conference on Global Software Engineering, ICGSE 2009, Lero, Limerick, Ireland, pp. 207-216 (2009)
32. Khan, S.U., Niazi, M., Rashid, A.: Factors influencing clients in the selection of offshore software outsourcing vendors: an exploratory study using a systematic literature review. Journal of Systems and Software (submitted to 2010)
33. Black, T.: Doing qualitative research in the social sciences: An integrated approach to research design, measurement and statistics. Sage, London (1999)
34. Heeks, R., Krishna, S., Nicholson, B., Sahay, S.: Synching or Sinking: Global Software Outsourcing Relationships. IEEE Software, 54-60 (March/ April 2001)
35. Nauman, A.B., Aziz, R., Ishaq, A.F.M., Mohsin, M.: An analysis of capabilities of Pakistan as an offshore IT services outsourcing destination. In: Proceedings of IEEE 8th International INMIC, Multitopic Conference, December 2004, pp. 403-408 (2004)
36. Bhalla, A., Sodhi, M.S., Son, B.-G.: Is more IT offshoring better? An exploratory study of western companies offshoring to South East Asia. Journal of Operations Management 26, 322-335 (2008) (Pubitemid 351215678)
37. Hongxun, J., Honglu, D., Xiang, Y., Jun, S.: Research on IT outsourcing based on IT systems management. In: ACM International Conference Proceeding Series, vol. 156, pp. 533-537 (2006)
38. Martin, B.: An Introduction to Medical Statistics, 3rd edn. Oxford medical publications (2000)
39. Niazi, M., Wilson, D., Zowghi, D.: Critical Success Factors for Software Process Improvement: An Empirical Study. Software Process Improvement and Practice Journal 11(2), 193-211 (2006)
40. Niazi, M., Ali-babar, M.: De-motivators for software process improvement: An empirical investigation. Software Process Improvement and Practice Journal (Perspectives on Global Software Development: special issue on PROFES 2007) 13(3), 249-264 (2008)
41. Khan, S.U., Niazi, M., Rashid, A.: Critical Barriers for Offshore Software Development Outsourcing Vendors: A Systematic Literature Review. In: 16th IEEE Asia-Pacific Software Engineering Conference, APSEC 2009, Penang, Malaysia (2009)
42. Niazi, M., Ali-Babar, M.: Identifying High Perceived Value Practices of CMMI Level 2: An Empirical Study, in press for publications. Information and Software Technology (2009)
43. Kitchenham, B., Charters, C.: Guidelines for performing Systematic Literature Reviews in Software Engineering, Keele University and Durham University Joint Report. EBSE 2007-001 (2007)
44. Regnell, B., Runeson, P., Thelin, T.: Are the Perspectives Really Different-Further Experimentation on Scenario-Based Reading of Requirements. Empirical Software Engineering 5(4), 331-356 (2000) (Pubitemid 32134487)
45. Baddoo, N., Hall, T.: Motivators of software process improvement: An analysis of practitioner's views. Journal of Systems and Software (62), 85-96 (2002)
46. Beecham, S., Hall, T., Rainer, A.: Software Process Problems in Twelve Software Companies: An Empirical Analysis. Empirical software engineering 8, 7-42 (2003)