Using the Hawthorne effect to examine the gap between a doctor's best possible practice and actual performance

Journal of Development Economics

Volumn 93, Issue 2, 2010, Pages 226-234

  Leonard, Kenneth L ^a   Masatu, Melkiory C ^b  

^a UNIVERSITY OF MARYLAND   (United States)

^b Elderly and Children   (Tanzania)

Author keywords

Hawthorne effect; Health care; Motivation; Practice quality; Tanzania

Indexed keywords

DEVELOPING WORLD; HEALTH CARE; HEALTH WORKER; PERFORMANCE ASSESSMENT; TRAINING;

TANZANIA;

EID: 77955095861     PISSN: 03043878     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jdeveco.2009.11.001     Document Type: Article

References (32)

1. Banerjee A., Deaton A., Duflo E. Health care delivery in rural Rajasthan. Economic and Political Weekly 2004, 944-950.
2. Banerjee A., Deaton A., Duflo E. Wealth, health and health services in rural Rajasthan. American Economic Review 2004, 94(2):326-330.
3. Benson P.G. The Hawthorne Effect. The Corsini Encyclopedia of Psychology and Behavioral Science 2000, Vol. 2. Wiley, NY. 3 ed. W.E. Craighead, C.B. Nemeroff (Eds.).
4. Campbell JP, Maxey VA, Watson WA Hawthorne effect: implications for prehospital research. Annals of Emergency Medicine 1995, (5):590-594.
5. Chaudhury Nazmul, Hammer Jeffrey S. Ghost doctors: absenteeism in Bangladeshi health facilities. World Bank Economic Review 2004, (3).
6. Das Jishnu, Hammer Jeffrey Which doctor? Combining vignettes and item-response to measure doctor quality. Journal of Development Economics 2005, 78:348-383.
7. Das Jishnu, Hammer Jeffrey Location, location, location: residence, wealth and the quality of medical care in Delhi, India. Health Affairs 2007, 26(3).
8. Das Jishnu, Hammer Jeffrey Money for nothing, the dire straits of medical practice in Delhi, India. Journal of Development Economics 2007, 83(1):1-36.
9. Das Jishnu, Sohnesen Thomas Pave Variations in doctor effort: evidence from Paraguay. Health Affairs 2007, 26(3).
10. Das Jishnu, Hammer Jeffrey S., Leonard Kenneth L. The quality of medical advice in low-income countries. Journal of Economic Perspectives 2008, 22(2).
11. Filmer D., Hammer J., Pritchett L. Weak links in the chain: a diagnosis of health policy in poor countries. World Bank Research Observer 2000, 25(2):199-224.
12. Gneezy Uri, List John Putting behavioral economics to work: testing gift exchange in labor markets using field experiments. Econometrica 2006, 74(5):1365-1384.
13. Jones Stephen G Was there a Hawthorne effect?. The American Journal of Sociology 1992, 98(3).
14. Kanji, N., Kilima, P.M., Munishi, P.M., 1992. "Quality of Primary Curative Care in Dar-Es-Salaam," Unpublished paper.
15. Kolata Gina Scientific myths that are too good to die. The New York Times 1998.
16. Leonard Kenneth L. Is patient satisfaction sensitive to changes in the quality of care? An exploitation of the Hawthorne Effect. Journal of Health Economics 2008, 444-459.
17. Leonard Kenneth L., Masatu Melkiory C. The use of direct clinician observation and vignettes for health services quality evaluation in developing countries. Social Science and Medicine 2005, 61(9):1944-1951.
18. Leonard Kenneth L., Masatu Melkiory C. Outpatient process quality evaluation and the Hawthorne Effect. Social Science and Medicine 2006, 63(9):2330-2340.
19. Leonard Kenneth L., Masatu Melkiory C. Variation in the quality of care accessible to rural communities in Tanzania. Health Affairs 2007, 26(3):w380-w392.
20. Leonard Kenneth L., Masatu Melkiory C. Moving from the lab to the field: exploring scrutiny and duration effects in lab experiments. Economics Letters 2008, 100(2):284-287.
21. Leonard Kenneth L., Masatu Melkiory C., Vialou Alex Getting doctors to do their best: the roles of ability and motivation in health care. Journal of Human Resources 2007, 42(3):682-700.
22. Levitt Steve, List John What do laboratory experiments measuring social preferences reveal about the real world?. Journal of Economic Perspectives 2007, 21(2):153-174.
23. Mayo Elton The Human Problems of an Industrial Civilization 1933, MacMillan, New York.
24. McLeod P.J., Tamblyn R.M., Gayton D., et al. Use of standardized patients to assess between-physician variations in resource utilization. Journal of the American Medical Association 1997, 278:1164-1168.
25. Mliga, Gilbert R., "Decentralization and the Quality of Health Care," in David K. Leonard, ed., Africa's Changing Markets for Human and Animal Health Services, London, also available at http://repositories.cdlib.org/uciaspubs/editedvolumes/5/: Macmillan, 2000, chapter 8.
26. Murata, et al. Prenatal Care: A Literature Review and Quality Assessment Criteria 1992, Rand Corp.
27. Murata, et al. Quality measures for prenatal care. Archives of Family Medicine 1994, 3(1):41-49.
28. Peabody John W., et al. Quality of care in public and private primary health care facilities: structural comparisons in Jamaica. Bulletin of the Pan American Health Organization 1994, 28:122-141.
29. Peabody John W., et al. The effects of structure and process of medical care on birth outcomes in Jamaica. Health Policy 1998, (1):1-13.
30. Peabody John W., et al. Comparison of vignettes, standardized patients, and chart abstraction: a prospective validation study of 3 methods for measuring quality. Journal of the American Medical Association 2000, 283:1715-1722.
31. Tiemeier H., et al. Guideline adherence rates and interprofessional variation in a vignette study of depression. Quality & Safety in Health Care 2002, 11(3):214-218.
32. Wickstrom G., Bendix T. The "Hawthorne effect?" What did the original Hawthorne studies actually show?. Scandinavian Journal of Work Environment & Health 2000, 26(4):363-367.