메뉴 건너뛰기




Volumn 16, Issue 5, 2010, Pages 243-247

Incident reporting in nurse-led national telephone triage in Sweden: The reported errors reveal a pattern that needs to be broken

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; CLINICAL TRIAL; DOCUMENTATION; EMERGENCY HEALTH SERVICE; HUMAN; INFORMATION DISSEMINATION; INTERPERSONAL COMMUNICATION; MULTICENTER STUDY; ORGANIZATION AND MANAGEMENT; RETROSPECTIVE STUDY; STANDARD; SWEDEN; TELECONSULTATION; TELENURSING;

EID: 77954882765     PISSN: 1357633X     EISSN: 17581109     Source Type: Journal    
DOI: 10.1258/jtt.2009.090813     Document Type: Article
Times cited : (24)

References (23)
  • 2
    • 63849324097 scopus 로고    scopus 로고
    • Telenurses' experiences of working with computerized decision support: Supporting, inhibiting and quality improving
    • Ernesäter A, Holmström I, Engström M. Telenurses' experiences of working with computerized decision support: supporting, inhibiting and quality improving. J Adv Nurs 2009;65:1074-1083
    • (2009) J Adv Nurs , vol.65 , pp. 1074-1083
    • Ernesadie1    ter, A.2    Holmstrodie3    m, I.4    Engstrodie5    m, M.6
  • 3
    • 33846890443 scopus 로고    scopus 로고
    • Decision aid software programs in telenursing: Not used as intended? Experiences of Swedish telenurses
    • Holmström I. Decision aid software programs in telenursing: not used as intended? Experiences of Swedish telenurses. Nurs Health Sci 2007;9:23-28
    • (2007) Nurs Health Sci , vol.9 , pp. 23-28
    • Holmstrodie1    m, I.2
  • 4
    • 0037271702 scopus 로고    scopus 로고
    • Telephone nurses' experience of problems with telephone advice in Sweden
    • Wahlberg AC, Cedersund E, Wredling R. Telephone nurses' experience of problems with telephone advice in Sweden. J Clin Nurs 2003;12:37-45
    • (2003) J Clin Nurs , vol.12 , pp. 37-45
    • Wahlberg, A.C.1    Cedersund, E.2    Wredling, R.3
  • 5
    • 0036091924 scopus 로고    scopus 로고
    • 'Carer and gatekeeper' - conflicting demands in nurses' experiences of telephone advisory services
    • Holmström I, Dall'Alba G. 'Carer and gatekeeper' - conflicting demands in nurses' experiences of telephone advisory services. Scand J Caring Sci 2002;16:142-148
    • (2002) Scand J Caring Sci , vol.16 , pp. 142-148
    • Holmstrodie1    m, I.2    Dall'Alba, G.3
  • 6
    • 7344224397 scopus 로고    scopus 로고
    • Safety and effectiveness of nurse telephone consultation in out of hours primary care: Randomized controlled trial
    • Lattimer V, George S, Thompson F, et al. Safety and effectiveness of nurse telephone consultation in out of hours primary care: randomized controlled trial. The South Wiltshire Out of Hours Project (SWOOP) Group. BMJ 1998;317:1054-1059
    • (1998) The South Wiltshire Out of Hours Project (SWOOP) Group. BMJ , vol.317 , pp. 1054-1059
    • Lattimer, V.1    George, S.2    Thompson, F.3
  • 7
    • 27844518793 scopus 로고    scopus 로고
    • Three approaches to qualitative content analysis
    • Hsieh HF, Shannon SE. Three approaches to qualitative content analysis. Qual Health Res 2005;15:1277-1288
    • (2005) Qual Health Res , vol.15 , pp. 1277-1288
    • Hsieh, H.F.1    Shannon, S.E.2
  • 9
    • 0036752183 scopus 로고    scopus 로고
    • A preliminary taxonomy of medical errors in family practice
    • Dovey S, Meyers D, Phillips R, et al. A preliminary taxonomy of medical errors in family practice. Qual Saf Health Care 2002;11:233-238
    • (2002) Qual Saf Health Care , vol.11 , pp. 233-238
    • Dovey, S.1    Meyers, D.2    Phillips, R.3
  • 10
    • 56649087287 scopus 로고    scopus 로고
    • 'Every error counts': A web-based incident reporting and learning system for general practice
    • Hoffmann B, Beyer M, Rohe J, Gensichen J, Gerlach FM. 'Every error counts': a web-based incident reporting and learning system for general practice. Qual Saf Health Care 2008;17:307-312
    • (2008) Qual Saf Health Care , vol.17 , pp. 307-312
    • Hoffmann, B.1    Beyer, M.2    Rohe, J.3    Gensichen, J.4    Gerlach, F.M.5
  • 11
    • 56849125243 scopus 로고    scopus 로고
    • Diagnostic difficulty and error in primary care - a systematic review
    • Kostopoulou O, Delaney BC, Munro CW. Diagnostic difficulty and error in primary care - a systematic review. Fam Pract 2008;25:400-413
    • (2008) Fam Pract , vol.25 , pp. 400-413
    • Kostopoulou, O.1    Delaney, B.C.2    Munro, C.W.3
  • 13
    • 4243199175 scopus 로고    scopus 로고
    • Event reporting to a primary care patient safety reporting system: A report from the ASIPS collaborative
    • Fernald DH, Pace WD, Harris DM, West DR, Main DS, Westfall JM. Event reporting to a primary care patient safety reporting system: a report from the ASIPS collaborative. Ann Fam Med 2004;2:327-332
    • (2004) Ann Fam Med , vol.2 , pp. 327-332
    • Fernald, D.H.1    Pace, W.D.2    Harris, D.M.3    West, D.R.4    Main, D.S.5    Westfall, J.M.6
  • 14
    • 4243174639 scopus 로고    scopus 로고
    • Patient reports of preventable problems and harms in primary health care
    • Kuzel AJ, Woolf SH, Gilchrist VJ, et al. Patient reports of preventable problems and harms in primary health care. Ann Fam Med 2004;2:333-340
    • (2004) Ann Fam Med , vol.2 , pp. 333-340
    • Kuzel, A.J.1    Woolf, S.H.2    Gilchrist, V.J.3
  • 15
    • 77954875502 scopus 로고    scopus 로고
    • Va°rdra°d direkt: Sjukva°rdsra°dgivningar i samverkan: Slutrapport fra°n utredningen om nationellt samordnad sjukva°rdsra°dgivning
    • [Swedish Health Care Direct: health call centres in cooperation: final report from the investigation of national co-ordinated health care.] Stockholm:, [Swedish]
    • Swedin B. Va°rdra°d direkt: sjukva°rdsra°dgivningar i samverkan: slutrapport fra°n utredningen om nationellt samordnad sjukva°rdsra°dgivning. [Swedish Health Care Direct: health call centres in cooperation: final report from the investigation of national co-ordinated health care.] Stockholm: Landstingsförbundet, 2003 [Swedish]
    • (2003) Landstingsförbundet
    • Swedin, B.1
  • 16
    • 34548804379 scopus 로고    scopus 로고
    • The faceless encounter: Ethical dilemmas in telephone nursing
    • Holmström I, Hodie;glund AT. The faceless encounter: ethical dilemmas in telephone nursing. J Clin Nurs 2007;16:1865-1871
    • (2007) J Clin Nurs , vol.16 , pp. 1865-1871
    • Holmstrodie1    m, I.2    Höglund, A.T.3
  • 17
    • 36749064507 scopus 로고    scopus 로고
    • Effects of computerized decision support systems on nursing performance and patient outcomes: A systematic review
    • Randell R, Mitchell N, Dowding D, Cullum N, Thompson C. Effects of computerized decision support systems on nursing performance and patient outcomes: a systematic review. J Health Serv Res Policy 2007;12:242-249
    • (2007) J Health Serv Res Policy , vol.12 , pp. 242-249
    • Randell, R.1    Mitchell, N.2    Dowding, D.3    Cullum, N.4    Thompson, C.5
  • 18
    • 0037164381 scopus 로고    scopus 로고
    • Nurse telephone triage for same day appointments in general practice: Multiple interrupted time series trial of effect on workload and costs
    • Richards DA, Meakins J, Tawfik J, et al. Nurse telephone triage for same day appointments in general practice: multiple interrupted time series trial of effect on workload and costs. BMJ 2002;325:1214
    • (2002) BMJ , vol.325 , pp. 1214
    • Richards, D.A.1    Meakins, J.2    Tawfik, J.3
  • 19
    • 19544379503 scopus 로고    scopus 로고
    • NHS Direct versus general practice based triage for same day appointments in primary care: Cluster randomised controlled trial
    • Richards DA, Godfrey L, Tawfik J, et al. NHS Direct versus general practice based triage for same day appointments in primary care: cluster randomised controlled trial. BMJ 2004;329:774
    • (2004) BMJ , vol.329 , pp. 774
    • Richards, D.A.1    Godfrey, L.2    Tawfik, J.3
  • 20
    • 4043154175 scopus 로고    scopus 로고
    • Analysis of clinical incidents: A window on the system not a search for root causes
    • Vincent CA. Analysis of clinical incidents: a window on the system not a search for root causes. Qual Saf Health Care 2004;13:242-243
    • (2004) Qual Saf Health Care , vol.13 , pp. 242-243
    • Vincent, C.A.1
  • 21
    • 0346018730 scopus 로고    scopus 로고
    • Evaluation of the effect of co-financing on collaboration between health care, social services and social insurance in Sweden
    • Hultberg EL, Lönnroth K, Allebeck P. Evaluation of the effect of co-financing on collaboration between health care, social services and social insurance in Sweden. Int J Integr Care 2002;2:e09
    • (2002) Int J Integr Care , vol.e09 , pp. 2
    • Hultberg, E.L.1    Lönnroth, K.2    Allebeck, P.3
  • 22
    • 33244493122 scopus 로고    scopus 로고
    • Attitudes and barriers to incident reporting: A collaborative hospital study
    • Evans SM, Berry JG, Smith BJ, et al. Attitudes and barriers to incident reporting: a collaborative hospital study. Qual Saf Health Care 2006;15:39-43
    • (2006) Qual Saf Health Care , vol.15 , pp. 39-43
    • Evans, S.M.1    Berry, J.G.2    Smith, B.J.3
  • 23
    • 33847413671 scopus 로고    scopus 로고
    • Challenges in delivering safe patient care: A commentary on a quality improvement initiative
    • Currie L, Watterson L. Challenges in delivering safe patient care: a commentary on a quality improvement initiative. J Nurs Manag 2007;15:162-168
    • (2007) J Nurs Manag , vol.15 , pp. 162-168
    • Currie, L.1    Watterson, L.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.