'Carer and gatekeeper' - Conflicting demands in nurses' experiences of telephone advisory services

Scandinavian Journal of Caring Sciences

Volumn 16, Issue 2, 2002, Pages 142-148

  Holmström, Inger ^a   Dall'Alba, Gloria ^b  

^a UPPSALA UNIVERSITY   (Sweden)

^b KAROLINSKA INSTITUTE   (Sweden)

Author keywords

Conflicting demands; Nurses' experiences; Patient encounter; Phenomenology; Telephone advisory service

Indexed keywords

ARTICLE; CONFLICT; CONTROLLED STUDY; COUNSELING; EXPERIENCE; HUMAN; INTERVIEW; NURSE PATIENT RELATIONSHIP; NURSING; PATIENT EDUCATION; PATIENT SATISFACTION; PRIMARY HEALTH CARE; PSYCHOLOGIC ASSESSMENT; SELF CARE; STRESS; SWEDEN; TELEPHONE;

ATTITUDE OF HEALTH PERSONNEL; GATEKEEPING; HOTLINES; HUMANS; NURSE'S ROLE; NURSE-PATIENT RELATIONS; PATIENT SATISFACTION; REMOTE CONSULTATION; SELF CARE; SWEDEN; TELEPHONE; TIME MANAGEMENT; TRIAGE;

EID: 0036091924     PISSN: 02839318     EISSN: None     Source Type: Journal    
DOI: 10.1046/j.1471-6712.2002.00075.x     Document Type: Article

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