Barriers and facilitators to nursing handoffs: Recommendations for redesign

Nursing Outlook

Volumn 58, Issue 3, 2010, Pages 148-154

  Welsh, Catherine Amber ^a   Flanagan, Mindy E ^a   Ebright, Patricia ^a  

^a Amber Welsh   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; ARTICLE; CHECKLIST; HUMAN; INTERPERSONAL COMMUNICATION; MEDICAL RECORD; NURSING STAFF; ORGANIZATION AND MANAGEMENT; PATIENT CARE; PATIENT CARE PLANNING; PILOT STUDY; UNITED STATES;

ADULT; CHECKLIST; COMMUNICATION; CONTINUITY OF PATIENT CARE; ELECTRONIC HEALTH RECORDS; FORMS AND RECORDS CONTROL; HUMANS; MIDWESTERN UNITED STATES; NURSING STAFF, HOSPITAL; PATIENT CARE PLANNING; PILOT PROJECTS;

EID: 77954851353     PISSN: 00296554     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.outlook.2009.10.005     Document Type: Article

References (28)

1. Berkenstadt H., Haviv Y., Tuval A., Shemesh Y., Megrill A., Perry A., Rubin O., Ziv A. Improving handoff communications in critical care: utilizing simulation-based training toward process improvement in managing patient risk. Chest 2008, 134:158-162.
2. The Joint Commission (formerly the Joint Commission on Accreditation of Healthcare Organizations [JACHO]). National Patient Safety Goals-Critical Access Hospital and Hospital. 2006. Available at: Accessed August 18, 2008. http://www.jointcommission.org/PatientSafety/NationalPatientSafetyGoals/06_npsg_cah.htm.
3. Riegel B. A method of giving intershift report based on a conceptual model. Focus Crit Care 2005, 12:12-18.
4. Patterson ES, Roth EM, Render ML. Handoffs during nursing shift changes in acute care. Proceedings of the Human Factors and Ergonomics Society 49th Annual Meeting 2005:1057-1061.
5. American College of Obstetricians and Gynecologists. Committee Opinion: Communication Strategies for Patient Handoffs. Committee on Patient Safety and Quality Improvement 2007;367:1503-1505.
6. McKenna L., Walsh K. Changing handover practices: one private hospital's experience. Int J Nurs Practice 1997, 3:128-132.
7. Donaghue A.M., Reiley P.J. Some do's & don'ts for giving report. Nursing 1981, 11:117.
8. Kerr M.P. A qualitative study of shift handover practice and function from a socio-technical perspective. J Adv Nurs 2002, 37:125-134.
9. Fenton W. Developing a guide to improve the quality of nurses' handover. Nurs Older People 2006, 18:32-36.
10. Reiley P.J., Stengrevics S.S. Change-of-shift report: put it in writing!. Nurs Manage 1989, 20:54-56.
11. Footitt B. Ready for report. Nurs Standard 1997, 11:22.
12. Lamond D. The information content of the nurse change of shift report: a comparative study. J Adv Nurs 2000, 31:794-804.
13. Dowding D. Examining the effects that manipulating information given in the change of shift report has on nurses' care planning ability. J Adv Nurs 2001, 33:836-846.
14. Hopkinson J.B. The hidden benefit: the supportive function of the nursing handover for qualified nurses caring for dying people in hospitals. J Clin Nurs 2002, 11:168-175.
15. Currie J. Improving the efficiency of patient handover. Emerg Nurs 2002, 10:24-27.
16. Sexton A., Elliott M., Stuart J., Jayasuriya R., Crookes P. Nursing handovers: do we really need them?. J Nurs Manage 2004, 12:37-42.
17. Bruce K., Suserud B. The handover process and triage of ambulance-borne patients: the experience of emergency nurses. Nurs Crit Care 2005, 10:201-209.
18. Sherlock C. The patient handover: a study of its form, function and efficiency. Nurs Standard 1995, 9:33-36.
19. Baldwin L., McGinnis C. A computer-generated shift report. Nurs Manage 1994, 25:61-64.
20. Benson E., Rippin-Sisler C., Jabusch K., Keast S. Improving nursing shift-to-shift report. J Nurs Care Qual 2007, 22:80-84.
21. McMahon R. Power and collegial relations among nurses on wards adopting primary nursing and hierarchical ward management structures. J Adv Nurs 1990, 15:232-239.
22. Lelean S.R. Ready for report nurse? A study of nursing communication in hospital wards 1973, Royal College of Nursing, London.
23. Institute for Healthcare Improvement. SBAR technique for communication: a situational briefing model. Available from: Accessed February 19, 2009. http://www.ihi.org/IHI/Topics/PatientSafety/SafetyGeneral/Tools/SBARTechniqueforCommunicationASituationalBriefingModel.htm.
24. Schroeder S.J. Picking up the PACE: a new template for shift report. Nursing 2006, 36:22-23.
25. Patterson E.D., Roth E.M., Woods D.D., Chow R., Gomes J.O. Handoff strategies in settings with high consequence for failure: lessons for health care operations. Int J Qual Health Care 2004, 16:125-132.
26. Horwitz L.I., Moin T., Green M.L. Development and implementation of an oral sign-out skills curriculum. J Gen Intern Med 2007, 22:1470-1474.
27. Patterson ES, Woods DD. Shift change, updates, and the on-call model in space shuttle mission control. Computer Supported Cooperative Work: The Journal of Collaborative Computing 2001;10:317-346.
28. Thurgood G. Verbal handover reports: What skills are needed?. Br J Nurs 1995, 4:720-722.