A survey of e-government business models in the Netherlands

ACM International Conference Proceeding Series

Volumn 113, Issue , 2005, Pages 496-504

  Janssen, Marijn ^a   Kuk, George ^b   Wagenaar, René W ^a  

^a DELFT UNIVERSITY OF TECHNOLOGY   (Netherlands)

^b UNIVERSITY OF NOTTINGHAM   (United Kingdom)

Author keywords

business models; customer value; developments; e government; website survey

Indexed keywords

BUSINESS MODELS; CUSTOMER VALUES; DEVELOPMENTS; E-COMMERCE; E-GOVERNMENT; NETHERLANDS; PUBLIC SERVICES; ROTTERDAM; SERVICE DELIVERY; SOCIAL PARTICIPATION; TECHNOLOGICAL DEVELOPMENT;

CUSTOMER SATISFACTION; ELECTRONIC COMMERCE; SURVEYS; TECHNOLOGICAL FORECASTING; WORLD WIDE WEB;

GOVERNMENT DATA PROCESSING;

EID: 77953861201     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/1089551.1089641     Document Type: Conference Paper

References (33)

1. Afuah, A. & Tucci, C.L. (2001). Internet Business Models and Strategies. McGraw-Hill, Irwin, Boston.
2. Alt, R. & Zimmerman, H.D. (2001). Introduction to Special Section: Business models. Electronic Markets, 11(1), 3-9.
3. Bruin, J. A. de, Heuvelhof, E.F. ten en Veld, R.J. in 't (1998). Procesmanagement, over procesontwerp en besluitvorming. Schoonhoven, Academic Service (in Dutch).
4. Bruijn, H. de (2001) Prestatiemeting in de publicke sector: tussen professie en verantwoording, Lemma, Utrecht, The Netherlands (in Dutch).
5. Chen, H. (2002). Digital Government: technologies and practices. Decision Support Systems. 34(3), 223-357.
6. Jonas Hedman & Thomas Kalling (2003) The business model concept: theoretical underpinnings and empirical illustrations. European Journal on Information Systems, Vol. 12, No.1, pp. 41-48.
7. Hazlett, S.A. and Hill, F. (2003), "E-government: the realities of using IT to transform the public sector", Managing Service Quality, Vol. 13 No. 6, pp. 445-452.
8. Helpdesk Overheid (1999). Internet Monitor Overheidswebsites 1999, Helpdesk Overheid.nl, Rotterdam.
9. Holland, C., Bouwman, H. & Smidts M. (2001). Return to the Bottomline. Rapport ECP.NL, Leidschendam, The Netherlands.
10. IRS (2002). Internal Revenue Services, http://www.irs.gov/
11. Keen, P.W.G. (1999). Competing in Chapter 2 of Internet Business, Navigating in a new world. Inaugural addres, Delft, University of Technology, Delft, The Netherlands.
12. Lapré, L.J. (2000). Design Issues for Individual Online Public Services. DEXA 2000 IEEE Conference, Workshop on E-Government, University of Greenwich, Sep 2000, pp. 335-339.
13. Layne, K., & Lee, J. (2001). Developing fully functional e-government: A four stage model, Government Information Quarterly, 18, 122-136. (Pubitemid 33379949)
14. Mahadevan, B. (2000). Business Models for Internet-based E-commerce. California Management Review, 42(4), 55-69.
15. MinBZK (1995). Terug naar de toekomst. Over het gebruik van informatie- en communcatietechnologie in de openbare sector. Dutch Ministry of Interior, Den Hague (In Dutch).
16. MinBZK (1998). Actieprogramma Elektronische Overheid. Een efficiëntere en effectievere overheid op de elektronische snelweg. Dutch Ministry of Interior, Den Hague (In Dutch).
17. MinBZK (2000). Contract met de Toekomst. Een visie op de elektronische relatie overheid-burger. Dutch Ministry of Interior, Den Hague (In Dutch).
18. MinBZK (2004). Publiek dienstverlening 65% elektronisch. Dutch Ministry of Interior, Den Hague (In Dutch).
19. Montfort, C.J. van & Andeweg, A.M. (1998). Toetspunten voor hybride organisaties, Beleidsanalyse, 27(1), pp. 5-13 (in Dutch).
20. Naushad, F. & Wield, D. (2002). From followers to leaders. Managing technology and innovation in newly industrializing countries. London, Routledge.
21. Porter, M.E. Competitive Strategy, Free Press, USA,1980.
22. Rappa. M. (2002). Business Models on the Web. http://digitalenterprise. org/models/models.html
23. Stegers, E. (2002). De een-loketgedachte weer een stap dichterbij, OL2000, Den Haag, The Netherlands (in Dutch).
24. Strejcek, G. & Theil, M. (2002). Technology push, legislation pull? E-government in the European Union, Decision Support Systems. 34(3), 305-313. (Pubitemid 35213961)
25. Timmers, P. (1998). Business Models for Electronic Markets. Electronic Markets, 8 (2) 3-8.
26. Veld, R.J. in 't (1997). Noorderlicht over scheiding en samenballing, VUGA, Den Haag (in Dutch).
27. Venrooy, A. van (2002). Nieuwe vormen van interorganisationele publieke diensverlening. De ontwikkeling en verkenning van een ontwerpaanpak. Doctoral Dissertation, School of Technology, Policy and Management, Delft University of Technology (in Dutch).
28. Wallace, W. (1971). The Logic of Science in Sociology. Aldine Autherton, Chicago.
29. Wand, Y., Woo, C. & Hui, S. (1999). Developing Business Models to Support Information System Evolution. Proceedings of the Ninth Workshop on Information Technologies and Systems, WITS'99, December 11-12, Charlotte, North Carolina.
30. Weill, P. & Vitale, M. Place to Space: Migrating to E-Business Models; Harvard Business Press, 2001.
31. Wassenaar, A. (2000). E-Governmental Value Chain Models. DEXA 2000 IEEE Conference, , pp. 289-293.
32. Winkel, N. (2000). Gemeenten op het internet, problemen en mogelijkheden, WebDam, http:/www.webdam.nl/ (in Dutch).
33. Yin, R.K. (1989) Case Study Research: Design and methods, Sage publications, Newbury Park, California.