-
5
-
-
0002274237
-
Administrative assault: a contemporary psychoanalytic view of violence and aggression in the workplace
-
Diamond, M.A. (1997) "Administrative assault: a contemporary psychoanalytic view of violence and aggression in the workplace," American Review of Public Administration, 27, 3, 228-47.
-
(1997)
American Review of Public Administration
, vol.27
, Issue.3
, pp. 228-247
-
-
Diamond, M.A.1
-
6
-
-
22744435804
-
Spilling the beans on the coffee trade
-
London
-
The Fairtrade Foundation. (2002) "Spilling the beans on the coffee trade" - http://www.fairtrade.org.uk/downloads/pdf/spilling.pdf, London.
-
(2002)
-
-
-
8
-
-
84970531079
-
On-duty off-guard: cultural norms and sexual harassment in-service organizations
-
Folgero, I.S. and Fjeldstad, I.H. (1995) "On-duty off-guard: cultural norms and sexual harassment in-service organizations," Organization Studies, 16, 2, 299-13.
-
(1995)
Organization Studies
, vol.16
, Issue.2
, pp. 299-213
-
-
Folgero, I.S.1
Fjeldstad, I.H.2
-
9
-
-
0003298954
-
A genealogy of dependency - tracing a keyword of the United-States welfare state
-
Fraser, N. and Gordon, L. (1994) "A genealogy of dependency - tracing a keyword of the United-States welfare state," Signs, 19, 2, 309-36.
-
(1994)
Signs
, vol.19
, Issue.2
, pp. 309-336
-
-
Fraser, N.1
Gordon, L.2
-
11
-
-
0040360862
-
Meeting God: when organizational members come face to face with the supreme leader
-
Gabriel, Y. (1997) "Meeting God: when organizational members come face to face with the supreme leader," Human Relations, 50, 4, 315-42.
-
(1997)
Human Relations
, vol.50
, Issue.4
, pp. 315-342
-
-
Gabriel, Y.1
-
12
-
-
11844291979
-
Glass cages and glass palaces: images of organizations in image-conscious times
-
Gabriel, Y. (2005) "Glass cages and glass palaces: images of organizations in image-conscious times," Organization, 12, 1, 9-27.
-
(2005)
Organization
, vol.12
, Issue.1
, pp. 9-27
-
-
Gabriel, Y.1
-
16
-
-
0034345152
-
'No, we don't provide that service': The harassment of hotel employees by customers
-
Guerrier, Y. and Adib, A.S. (2000) " 'No, we don't provide that service': The harassment of hotel employees by customers," Work Employment and Society, 14, 4, 689-705.
-
(2000)
Work Employment and Society
, vol.14
, Issue.4
, pp. 689-705
-
-
Guerrier, Y.1
Adib, A.S.2
-
17
-
-
33846651184
-
-
Hall, E.J. (1993). "Smiling, deferring, and flirting: doing gender by giving good service," Work and Occupations, 20, 4, 452-71.
-
(1993)
Work and Occupations
, vol.20
, Issue.4
, pp. 452-471
-
-
Hall, E.J.1
-
24
-
-
0038808816
-
Communities of coping: collective emotional labor in service work
-
Korczynski, M. 2003. "Communities of coping: collective emotional labor in service work," Organization, 10, 1, 55-79.
-
(2003)
Organization
, vol.10
, Issue.1
, pp. 55-79
-
-
Korczynski, M.1
-
25
-
-
84973731700
-
Serving hamburgers and selling insurance: gender, work and identity in interactive service jobs
-
Leidner, R. (1991) "Serving hamburgers and selling insurance: gender, work and identity in interactive service jobs," Gender and Society, 5, 2, 154-77.
-
(1991)
Gender and Society
, vol.5
, Issue.2
, pp. 154-177
-
-
Leidner, R.1
-
27
-
-
33645684745
-
Workplace romances in cold and hot organizational climates: the experience of Israel and Taiwan
-
Mano, R. and Gabriel, Y. (2006) "Workplace romances in cold and hot organizational climates: the experience of Israel and Taiwan," Human Relations, 59, 1, 7-37.
-
(2006)
Human Relations
, vol.59
, Issue.1
, pp. 7-37
-
-
Mano, R.1
Gabriel, Y.2
-
29
-
-
0039441159
-
Deep roles: Twelve primordial roles of mind and organization
-
Moxnes, P. (1999) "Deep roles: Twelve primordial roles of mind and organization," Human Relations, 52, 11, 1427-44.
-
(1999)
Human Relations
, vol.52
, Issue.11
, pp. 1427-1444
-
-
Moxnes, P.1
-
30
-
-
0039888140
-
When workers flout convention: a study of workplace incivility
-
Pearson, C.M., Andersson, L.M. and Wegner, J.W. (2001) "When workers flout convention: a study of workplace incivility," Human Relations, 54, 11, 1387-419.
-
(2001)
Human Relations
, vol.54
, Issue.11
, pp. 1387-1419
-
-
Pearson, C.M.1
Andersson, L.M.2
Wegner, J.W.3
-
32
-
-
2942670082
-
Academic discourse of the customer: 'Sovereign beings', 'management accomplices' of 'people like us'
-
A. Sturdy, I. Grugulis, and H. Willmott (eds.), Basingstoke:Palgrave
-
Rosenthal, P., Pecked, R. and Hill, S. (2001) "Academic discourse of the customer: 'Sovereign beings', 'management accomplices' of 'people like us'," in A. Sturdy, I. Grugulis, and H. Willmott (eds.), Customer Service: Empowerment and Entrapment, Basingstoke:Palgrave, 18-37.
-
(2001)
Customer Service: Empowerment and Entrapment
, pp. 18-37
-
-
Rosenthal, P.1
Pecked, R.2
Hill, S.3
-
34
-
-
84965558996
-
Anti-social actions of committed organizational participants: An existential psychoanalytic perspective
-
Schwartz, H.S. (1987) "Anti-social actions of committed organizational participants: An existential psychoanalytic perspective," Organization Studies, 8, 4, 327-40.
-
(1987)
Organization Studies
, vol.8
, Issue.4
, pp. 327-340
-
-
Schwartz, H.S.1
-
37
-
-
0038109504
-
The Triad
-
W. Kurt, W. (ed.), Glencoe, IL: Free Press
-
Simmel, G. (1950) "The Triad" in W. Kurt, W. (ed.), The Sociology of Georg Simmel, Glencoe, IL: Free Press, 145-69.
-
(1950)
The Sociology of Georg Simmel
, pp. 145-169
-
-
Simmel, G.1
-
38
-
-
34250872793
-
Toxicity and the unconscious experience of the body at the employeecustomer interface
-
Stein, M. (2007) "Toxicity and the unconscious experience of the body at the employeecustomer interface," Organization Studies, 28, 8, 1223-41.
-
(2007)
Organization Studies
, vol.28
, Issue.8
, pp. 1223-1241
-
-
Stein, M.1
-
39
-
-
20444420952
-
Customer care in a consumer society: smiling and sometimes meaning it?
-
Sturdy, A. (1998) "Customer care in a consumer society: smiling and sometimes meaning it?" Organization, 5, 1, 27-53.
-
(1998)
Organization
, vol.5
, Issue.1
, pp. 27-53
-
-
Sturdy, A.1
|