메뉴 건너뛰기




Volumn , Issue , 2008, Pages 175-189

Conclusion - latte capitalism and late capitalism: Reflections on fantasy and care as part of the service triangle

Author keywords

[No Author keywords available]

Indexed keywords


EID: 77953839438     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4324/9780203892268     Document Type: Chapter
Times cited : (14)

References (41)
  • 5
    • 0002274237 scopus 로고    scopus 로고
    • Administrative assault: a contemporary psychoanalytic view of violence and aggression in the workplace
    • Diamond, M.A. (1997) "Administrative assault: a contemporary psychoanalytic view of violence and aggression in the workplace," American Review of Public Administration, 27, 3, 228-47.
    • (1997) American Review of Public Administration , vol.27 , Issue.3 , pp. 228-247
    • Diamond, M.A.1
  • 6
    • 22744435804 scopus 로고    scopus 로고
    • Spilling the beans on the coffee trade
    • London
    • The Fairtrade Foundation. (2002) "Spilling the beans on the coffee trade" - http://www.fairtrade.org.uk/downloads/pdf/spilling.pdf, London.
    • (2002)
  • 8
    • 84970531079 scopus 로고
    • On-duty off-guard: cultural norms and sexual harassment in-service organizations
    • Folgero, I.S. and Fjeldstad, I.H. (1995) "On-duty off-guard: cultural norms and sexual harassment in-service organizations," Organization Studies, 16, 2, 299-13.
    • (1995) Organization Studies , vol.16 , Issue.2 , pp. 299-213
    • Folgero, I.S.1    Fjeldstad, I.H.2
  • 9
    • 0003298954 scopus 로고
    • A genealogy of dependency - tracing a keyword of the United-States welfare state
    • Fraser, N. and Gordon, L. (1994) "A genealogy of dependency - tracing a keyword of the United-States welfare state," Signs, 19, 2, 309-36.
    • (1994) Signs , vol.19 , Issue.2 , pp. 309-336
    • Fraser, N.1    Gordon, L.2
  • 11
    • 0040360862 scopus 로고    scopus 로고
    • Meeting God: when organizational members come face to face with the supreme leader
    • Gabriel, Y. (1997) "Meeting God: when organizational members come face to face with the supreme leader," Human Relations, 50, 4, 315-42.
    • (1997) Human Relations , vol.50 , Issue.4 , pp. 315-342
    • Gabriel, Y.1
  • 12
    • 11844291979 scopus 로고    scopus 로고
    • Glass cages and glass palaces: images of organizations in image-conscious times
    • Gabriel, Y. (2005) "Glass cages and glass palaces: images of organizations in image-conscious times," Organization, 12, 1, 9-27.
    • (2005) Organization , vol.12 , Issue.1 , pp. 9-27
    • Gabriel, Y.1
  • 16
    • 0034345152 scopus 로고    scopus 로고
    • 'No, we don't provide that service': The harassment of hotel employees by customers
    • Guerrier, Y. and Adib, A.S. (2000) " 'No, we don't provide that service': The harassment of hotel employees by customers," Work Employment and Society, 14, 4, 689-705.
    • (2000) Work Employment and Society , vol.14 , Issue.4 , pp. 689-705
    • Guerrier, Y.1    Adib, A.S.2
  • 17
    • 33846651184 scopus 로고
    • Hall, E.J. (1993). "Smiling, deferring, and flirting: doing gender by giving good service," Work and Occupations, 20, 4, 452-71.
    • (1993) Work and Occupations , vol.20 , Issue.4 , pp. 452-471
    • Hall, E.J.1
  • 24
    • 0038808816 scopus 로고    scopus 로고
    • Communities of coping: collective emotional labor in service work
    • Korczynski, M. 2003. "Communities of coping: collective emotional labor in service work," Organization, 10, 1, 55-79.
    • (2003) Organization , vol.10 , Issue.1 , pp. 55-79
    • Korczynski, M.1
  • 25
    • 84973731700 scopus 로고
    • Serving hamburgers and selling insurance: gender, work and identity in interactive service jobs
    • Leidner, R. (1991) "Serving hamburgers and selling insurance: gender, work and identity in interactive service jobs," Gender and Society, 5, 2, 154-77.
    • (1991) Gender and Society , vol.5 , Issue.2 , pp. 154-177
    • Leidner, R.1
  • 27
    • 33645684745 scopus 로고    scopus 로고
    • Workplace romances in cold and hot organizational climates: the experience of Israel and Taiwan
    • Mano, R. and Gabriel, Y. (2006) "Workplace romances in cold and hot organizational climates: the experience of Israel and Taiwan," Human Relations, 59, 1, 7-37.
    • (2006) Human Relations , vol.59 , Issue.1 , pp. 7-37
    • Mano, R.1    Gabriel, Y.2
  • 29
    • 0039441159 scopus 로고    scopus 로고
    • Deep roles: Twelve primordial roles of mind and organization
    • Moxnes, P. (1999) "Deep roles: Twelve primordial roles of mind and organization," Human Relations, 52, 11, 1427-44.
    • (1999) Human Relations , vol.52 , Issue.11 , pp. 1427-1444
    • Moxnes, P.1
  • 30
    • 0039888140 scopus 로고    scopus 로고
    • When workers flout convention: a study of workplace incivility
    • Pearson, C.M., Andersson, L.M. and Wegner, J.W. (2001) "When workers flout convention: a study of workplace incivility," Human Relations, 54, 11, 1387-419.
    • (2001) Human Relations , vol.54 , Issue.11 , pp. 1387-1419
    • Pearson, C.M.1    Andersson, L.M.2    Wegner, J.W.3
  • 32
    • 2942670082 scopus 로고    scopus 로고
    • Academic discourse of the customer: 'Sovereign beings', 'management accomplices' of 'people like us'
    • A. Sturdy, I. Grugulis, and H. Willmott (eds.), Basingstoke:Palgrave
    • Rosenthal, P., Pecked, R. and Hill, S. (2001) "Academic discourse of the customer: 'Sovereign beings', 'management accomplices' of 'people like us'," in A. Sturdy, I. Grugulis, and H. Willmott (eds.), Customer Service: Empowerment and Entrapment, Basingstoke:Palgrave, 18-37.
    • (2001) Customer Service: Empowerment and Entrapment , pp. 18-37
    • Rosenthal, P.1    Pecked, R.2    Hill, S.3
  • 34
    • 84965558996 scopus 로고
    • Anti-social actions of committed organizational participants: An existential psychoanalytic perspective
    • Schwartz, H.S. (1987) "Anti-social actions of committed organizational participants: An existential psychoanalytic perspective," Organization Studies, 8, 4, 327-40.
    • (1987) Organization Studies , vol.8 , Issue.4 , pp. 327-340
    • Schwartz, H.S.1
  • 37
    • 0038109504 scopus 로고
    • The Triad
    • W. Kurt, W. (ed.), Glencoe, IL: Free Press
    • Simmel, G. (1950) "The Triad" in W. Kurt, W. (ed.), The Sociology of Georg Simmel, Glencoe, IL: Free Press, 145-69.
    • (1950) The Sociology of Georg Simmel , pp. 145-169
    • Simmel, G.1
  • 38
    • 34250872793 scopus 로고    scopus 로고
    • Toxicity and the unconscious experience of the body at the employeecustomer interface
    • Stein, M. (2007) "Toxicity and the unconscious experience of the body at the employeecustomer interface," Organization Studies, 28, 8, 1223-41.
    • (2007) Organization Studies , vol.28 , Issue.8 , pp. 1223-1241
    • Stein, M.1
  • 39
    • 20444420952 scopus 로고    scopus 로고
    • Customer care in a consumer society: smiling and sometimes meaning it?
    • Sturdy, A. (1998) "Customer care in a consumer society: smiling and sometimes meaning it?" Organization, 5, 1, 27-53.
    • (1998) Organization , vol.5 , Issue.1 , pp. 27-53
    • Sturdy, A.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.