Ambulatory health service users' experience of waiting time and expenditure and factors associated with the perception of low quality of care in Mexico

BMC Health Services Research

Volumn 10, Issue , 2010, Pages

  Sauceda Valenzuela, Alma Lucila ^a   Wirtz, Veronika J ^a   Santa Ana Téllez, Yared ^a   De La Luz Kageyama Escobar, Maria ^a  

^a INSTITUTO NACIONAL DE SALUD PÚBLICA   (Mexico)

Author keywords

[No Author keywords available]

Indexed keywords

ADOLESCENT; ADULT; ARTICLE; CHILD; FEMALE; HEALTH CARE COST; HEALTH CARE QUALITY; HEALTH CARE SURVEY; HOSPITAL ADMISSION; HUMAN; INFANT; MALE; MEXICO; MIDDLE AGED; NEWBORN; OUTPATIENT DEPARTMENT; PATIENT SATISFACTION; PRESCHOOL CHILD; STATISTICS;

ADOLESCENT; ADULT; AMBULATORY CARE FACILITIES; CHILD; CHILD, PRESCHOOL; FEMALE; HEALTH CARE SURVEYS; HEALTH EXPENDITURES; HUMANS; INFANT; INFANT, NEWBORN; MALE; MEXICO; MIDDLE AGED; PATIENT SATISFACTION; QUALITY OF HEALTH CARE; WAITING LISTS; YOUNG ADULT;

EID: 77953689488     PISSN: None     EISSN: 14726963     Source Type: Journal    
DOI: 10.1186/1472-6963-10-178     Document Type: Article

References (31)

1. World Health Organization, World Health Report 2000 Geneva: World Health Organization 2000 50
2. Quality of care of modern health services as perceived by users and non-users in Burkina Faso. R Baltussen Y Ye, Int J Qual Health Care 2006 18 1 30 34 10.1093/intqhc/mzi079 16234300
3. Towards patient-centered health services in India - a scale to measure patient perceptions of quality. KD Rao H David DH Peters K Bandeen-Roche, Int J Qual Health Care 2006 18 414 421 10.1093/intqhc/mzl049 17012306
4. Patients' perceptions of medical practice: judging quality through the patients' eyes. KR Epstein C Laine NJ Farber EC Nelson F Davidoff, Am J Med Qual 1996 11 73 80 10.1177/0885713X9601100204 8704500
5. Patient perceptions of the quality of health services. S Sofaer K Firminger, Annu Rev Public Health 2005 26 513 59 10.1146/annurev.publhealth.25. 050503.153958 15760300
6. The measurement of satisfaction with healthcare: implications for practice from a systematic review of the literature. R Crow H Gage S Hampson J Hart A Kimber L Storey H Thomas, Health Technol Assess 2002 6 23 1 244 12925269
7. Can patients assess the quality of health care? A Coulter, BMJ 2006 333 1 2 10.1136/bmj.333.7557.1 16809674
8. Community Perception on the Quality of Public Health Services Delivery in the Norte and Ichilo Districts of Bolivia. BC Gattinara J Ibacache CT Puente J Giaconi A Caprara, Cad Sade Pbl 1995 11 425 438
9. Quality as perceived by people using hospitals in the Colombian health service network restructuring programme. GA Cabrera-Arana LD Bello-Parías JL Londõo-Pimienta, Rev Salud Pblica 2008 10 593 604
10. Perception of the quality of nursing care at the Francisco de Paula Santander Social Service Center. LA Bautista, Aquichan Colombia 2008 74 84
11. Perceptions of health care quality in Central America. International Journal of Quality in Health Care. M Leon, Intl J Qual Health Care 2003 15 67 71 10.1093/intqhc/15.1.67 (Pubitemid 36305563)
12. Scope and measurement of patient satisfaction. R Fitzpatrick, Measurement of patients' satisfaction with their care London: Royal College of Physician of London, R. Fitzpatrick R, Hopkins A, 1993 1
13. JL Valdespino G Olaiz MP Lápez-Barajas L Mendoza O Palma O Velzquez R Tapia J Seplveda, Encuesta Nacional de Salud 2000. Tomo I. Vivienda, poblacián y utilizacián de servicios de salud Cuernavaca, Morelos, México: Instituto Nacional de Salud Pblica 2003
14. G Olaiz-Fernndez J Rivera-Dommarco T Shamah-Levy R Rojas S Villalpando-Hernndez M Hernndez-Avila J Seplveda-Amor, Encuesta Nacional de Salud y Nutricián 2006 Cuernavaca, México: Instituto Nacional de Salud Pblica 2006
15. Perception of quality of care of health services in Mexico: users' perspectives. T de J Ramírez-Snchez P Njera-Aguilar G Nigenda-Lápez, Salud Publica Mex 1998 40 3 12 9567654
16. Secretaria de Salud, Diagnostico de calidad Estados Unidos Mexicanos. [Assessmente of quality. United States of Mexico.] D.F., Mexico: Secretaria de Salud 2006
17. Acceptable interpersonal quality of care: response of the Mexican health system to the non-medical expectations of their users. E Puentes-Rosas E Ruelas T Martínez-Monroy F Garrido-Latorre, Salud Publica Mex 2005 47 suppl 1 12 S21 16101202
18. Assessing quality across healthcare subsystems in Mexico. A Puig JA Pagan R Wong, J Ambul Care Manage 2009 32 123 131 19305224
19. Introduction. J Sepulveda, National Health and Nutrition Survey Cuernavaca, Mor: Instituto Nacional de Salud Publica, Olaiz G, Rivera J, Shamah T, Rojas R, Villalpando S, Hernndez M, Seplveda J, 2006
20. The quality of medical care: how can it be assessed? A Donabedian, JAMA 1988 260 1743 8 10.1001/jama.260.12.1743 3045356
21. A behavioral model of families, use of health services. RA Anderson, Accessibility and utilization. Geographical perspectives on health care delivery Center for Health Administration Studies, University of Chicago. Cambridge (MA): Harper and Row Publishers, Joseph AE, Phillips DR, 1984
22. Organization for Economic Co-operation and Development (OECD), OECD Reviews of Health Systems: MEXICO Paris: Organization for Economic Co-operation and Development 2005 61
23. Health Insurance in Mexico: Achieving universal coverage through structural reform. FM Knaul J Frenk, Health Aff 2005 24 1467 1476 10.1377/hlthaff.24.6.1467 (Pubitemid 41739095)
24. The Use of Patient Perceptions in the Evaluation of Health-Care Delivery Systems. GE Rosenthal SE Shannon, Med Care 1997 35 suppl S58 NS68 10.1097/00005650-199711001-00007 9366880
25. European patients' views on the responsiveness of health systems and healthcare providers. A Coulter C Jenkinson, Eur J Public Health 2005 15 355 360 10.1093/eurpub/cki004 15975955
26. Predictors of patient satisfaction. JL Jackson J Chamberlin K Kroenke, Soc Sci Med 2001 52 609 20 10.1016/S0277-9536(00)00164-7 11206657
27. Consultation length in general practice: cross sectional study in six European countries. M Deveugele A Derese A van den Brink-Muinen J Bensing J De Maeseneer, BMJ 2002 325 472 10.1136/bmj.325.7362.472 12202329
28. Community perception and client satisfaction about the primary health care services in an urban resettlement colony of New Delhi. BK Patro R Kumar A Guswami N Baridaly CS Pandav UG Study Group, Indian J Com Med 2008 33 250 54 10.4103/0970-0218.43232
29. Picker Institute, A secondary analysis of primary care survey data to explore differences in response by ethnicity Oxford, UK: Picker Institute 2006
30. KA Zeribi L Marquez, Approaches to healthcare quality regulation in Latin America and the Caribbean: regional experiences and challenges LACHSR. Bethesda, US: USAID, WHO, PAHO, Quality Assurance Project, MSH, PHRPlus 2002
31. European patients' views on the responsiveness of health systems and healthcare providers. A Coulter C Jenkinson, Eur J Public Health 2005 15 355 360 10.1093/eurpub/cki004 15975955