Improving client engagement and retention in treatment: The Los Angeles County experience

Journal of Substance Abuse Treatment

Volumn 39, Issue 1, 2010, Pages 78-86

  Rutkowski, Beth A ^a   Gallon, Steven ^b   Rawson, Richard A ^a   Freese, Thomas E ^a   Bruehl, Alexandra ^c   Crèvecoeur MacPhail, Desirée ^a   Sugita, Wayne ^c   Molfenter, Todd ^d   Cotter, Frances ^e  

^a UNIVERSITY OF CALIFORNIA   (United States)

^b OREGON HEALTH AND SCIENCE UNIVERSITY   (United States)

^c Substance Abuse Prevention and Control   (United States)

^d UNIVERSITY OF WISCONSIN MADISON   (United States)

^e SUBSTANCE ABUSE AND MENTAL HEALTH SERVICES ADMINISTRATION   (United States)

Author keywords

Access, engagement, and retention; Coaching; NIATx; Peer learning collaborative; Process improvement; Technical assistance

Indexed keywords

ARTICLE; CLINICAL ASSESSMENT; COUNSELING; DRUG DEPENDENCE TREATMENT; EVIDENCE BASED PRACTICE; HOSPITAL ADMISSION; HUMAN; LEARNING ENVIRONMENT; MEDICAL PRACTICE; METHODOLOGY; OUTPATIENT CARE; PATIENT ATTITUDE; PEER COUNSELING; PRIORITY JOURNAL; SUBSTANCE ABUSE; TREATMENT DURATION; TREATMENT PLANNING; UNITED STATES;

CALIFORNIA; COOPERATIVE BEHAVIOR; EVIDENCE-BASED MEDICINE; HUMANS; PEER GROUP; PILOT PROJECTS; QUALITY ASSURANCE, HEALTH CARE; SUBSTANCE ABUSE TREATMENT CENTERS; SUBSTANCE-RELATED DISORDERS; TIME FACTORS;

EID: 77953608842     PISSN: 07405472     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jsat.2010.03.015     Document Type: Article

References (22)

1. Capoccia V.A., Cotter F., Gustafson D.H., Cassidy E.F., Ford J.H., Madden L., et al. Making "stone soup:" Improvements in clinic access and retention in addiction treatment. Joint Commission Journal on Quality and Patient Safety 2007, 33:95-103.
2. County of Los Angeles, Department of Public Health, Substance Abuse Prevention and Control (SAPC) Annual site reports 2007-2008 fiscal year 2008, Department of Public Health, Substance Abuse Prevention and Control, Los Angeles, CA.
3. Delbecq A.L., Van de Ven A.H., Gustafson D.H. Group techniques for program planning: A guide to nominal group and Delphi processes 1986, Green Briar Press, Wisconsin.
4. Evans A.C., Rieckmann T., Fitzgerald M.M., Gustafson D. Teaching the NIATx model of process improvement as an evidence-based process. Journal of Teaching in the Addictions 2007, 62:21-37.
5. Ford J.H., Green C.A., Hoffman K.A., Wisdom J.P., Riley K.J., Bergmann L., et al. Process improvement needs in substance abuse treatment: Admissions walk-through results. Journal of Substance Abuse Treatment 2007, 33:379-389.
6. Gustafson D. Implications of research for addiction treatment service providers 2006.
7. Gustafson D.H. Designing systems to improve addiction treatment: The foundation. Alcoholism and Drug Abuse Weekly 2002, 14:1-2.
8. Gustafson D.H., Hundt S.A. Findings of innovation research applied to quality management principles for health care. Health Education Quarterly 1995, 20:16-33.
9. Harrington H.J., Van Nimwegen H., Esseling E.K.C. Business process improvement workbook 1997, McGraw-Hill Professional, New York.
10. Hoffman K.A., Ford J.H., Choi D., Gustafson D.H., McCarty D. Replication and sustainability of improved access and retention within the Network for the Improvement of Addiction Treatment. Journal of Substance Abuse Treatment 2008, 98:63-69.
11. Insigner A. (2008a). Process improvement in L.A. County may reverberate across California. 20: 1, 6-7.
12. Insigner A. Proposition 36 report identifies promising practices in treatment of offenders. Special Issue: Innovations 2008, 20:1-3.
13. Langley G.L., Nolan K.M., Nolan T.W., Norman C.L., Provost L.P. The improvement guide: A practical approach to enhancing organizational performance 1996, Jossey-Bass Publishers, San Francisco.
14. McCarty D., Gustafson D., Capoccia V.A., Cotter F. Improving care for the treatment of alcohol and drug disorders. Journal of Behavioral Health Services Research 2009, 36:52-60.
15. McCarty D., Gustafson D.H., Wisdom J.P., Ford J., Choi D., Molfenter T., et al. The Network for the Improvement of Addiction Treatment: Enhancing access and retention. Drug and Alcohol Dependence 2007, 88:138-145.
16. Pearson M.L., Wu S., Schaefer J., Bonomi A.E., Shortell S.M., Mendel P.J., et al. Assessing the implementation of the chronic care model in quality improvement collaboratives. Health Services Research 2005, 40:987-996.
17. Reynard S., Fitzgerald M. The Network for the Improvement of Addiction Treatment workbook: an introduction to the NIATx model of process improvement 2007, The Network for the Improvement of Addiction Treatment, Madison, WI.
18. Rutkowski B. The Los Angeles County Process Improvement Pilot Project: Project Implementation Plan and Final Report. Prepared for: County of Los Angeles Department of Public Health, Substance Abuse Prevention and Control 2007, UCLA Integrated Substance Abuse Programs, Los Angeles.
19. Rutkowski B. The Los Angeles County Process Improvement Pilot Project, Phase 2: Project Implementation Guide and Final Report. Prepared for: County of Los Angeles Department of Public Health, Substance Abuse Prevention and Control 2009, UCLA Integrated Substance Abuse Programs, Los Angeles.
20. Shewhart W.A., Deming W.E. Statistical method from the viewpoint of quality control 1939, The Graduate School, U.S. Department of Agriculture, Washington.
21. Uzoigwe C. The Network for the Improvement of Addiction Treatment: Process improvement in addiction treatment. Robert Wood Johnson Research Brief 2007, 4:1-2.
22. Wisdom J.P., Ford J.H., Hayes R.A., Edmundson E., Hoffman K., McCarty D. Addiction treatment agencies' use of data: A qualitative assessment. Journal of Behavioral Health Services and Research 2006, 33:394-407.