The impact of the Quality and Outcomes Framework on practice organisation and service delivery: Summary of evidence from two qualitative studies

Quality in Primary Care

Volumn 18, Issue 2, 2010, Pages 139-146

  Checkland, K ^a   Harrison, Stephen ^a  

^a UNIVERSITY OF MANCHESTER   (United Kingdom)

Author keywords

Biomedical model; General practice; Organisation; Pay for performance; Quality and outcomes framework

Indexed keywords

ARTICLE; ECONOMICS; GENERAL PRACTICE; HEALTH CARE QUALITY; HUMAN; METHODOLOGY; ORGANIZATION AND MANAGEMENT; OUTCOME ASSESSMENT; QUALITATIVE RESEARCH; REIMBURSEMENT; STANDARD; UNITED KINGDOM;

ENGLAND; FAMILY PRACTICE; HUMANS; OUTCOME ASSESSMENT (HEALTH CARE); PROGRAM EVALUATION; QUALITATIVE RESEARCH; QUALITY ASSURANCE, HEALTH CARE; QUALITY INDICATORS, HEALTH CARE; REIMBURSEMENT, INCENTIVE; SCOTLAND;

EID: 77953203578     PISSN: 14791072     EISSN: 14791064     Source Type: Journal    
DOI: None     Document Type: Article

References (39)

1. Timmins N. Do GPs deserve their recent pay rise? BMJ 2005;331:800.
2. Doran T, Fullwood C, Gravelle et al. Pay-for-performance programs in family practices in the United Kingdom. New England Journal of Medicine 2006;355:375-384 (Pubitemid 44127540)
3. Checkland K, Harrison S, McDonald R, Grant S, Campbell S and Guthrie B. Biomedicine, holism and general medical practice: responses to the 2004 General Practitioner contract. Sociology of Health and Illness 2008;30:788-803.
4. Murphy E, Dingwall R, Greatbactch D, Parker S and Watson P. Qualitative research methods in health technology assessment: a review of the literature. Health Technology Assessment 1998;2:1.
5. Grant S, Huby G, Watkins F et al The impact of pay-forperformance on professional boundaries in UK general practice: an ethnographic study. Sociology of Health and Illness 2009;31:229-254
6. Huby G, Guthrie B, Grant S et al Whither British General Practice after the 2004 GMS contract? Stories and realities of change in four UK general practices. Journal of Health Organization and Management 2008; 22:63-79.
7. Checkland K, McDonald R and Harrison S. Ticking boxes and changing the social world: data collection and the new UK general practice contract. Social Policy and Administration 2007;41:693-710. (Pubitemid 350177013)
8. McDonald R, Checkland K, Harrison S and Coleman A. Rethinking collegiality: restratification in English general medical practice 2004-2008. Social Science and Medicine 2009;68:1199-1205
9. McDonald R, Harrison S and Checkland K. Identity, contract and enterprise in a primary care setting: an English general practice case study. Organization 2008; 15:355-370
10. McDonald R, Harrison S, Checkland K, Campbell SM and Roland M. Impact of financial incentives on clinical autonomy and internal motivation in primary care: ethnographic study. BMJ 2007;334:1357-1359 (Pubitemid 47041266)
11. Profile of UK Practices August 2005. Information sheet no. 2. London: Royal College of General Practitioners, 2005.
12. Laing A, Marnoch G, McKee L, Joshi R and Reid J. Administration to innovation: The evolving management challenge in primary care. Journal of Management in Medicine 1997;11:71-87.
13. Checkland K. Management in general practice: The challenge of the new General Medical Services contract. British Journal of General Practice 2004;54:734-739 (Pubitemid 39359359)
14. Checkland K. Understanding general practice: a conceptual framework from case studies in the UK National Health Service. British Journal of General Practice 2007;57:56-63. (Pubitemid 46070812)
15. Information for Health: an information strategy for the modern NHS 1998-2005. London: The Stationery Office, 1998.
16. Elwyn G. Safety from numbers: identifying drug related morbidity using electronic records in primary care. Quality and Safety in Health Care 2004;13:170-171 (Pubitemid 38797500)
17. Hippisley-Cox J, Pringle M, Cater R et al The electronic patient record in primary care - regression or progression? A cross sectional study. BMJ 2003;326:1439-1443 (Pubitemid 36776156)
18. Laurence CO, Burgess T, Beilby J, Symon B and Wilkinson D. Electronic medical records may be inadequate for improving population health status through general practice: cervical smears as a case study. Australian and New Zealand Journal of Public Health 2004;28:317-320 (Pubitemid 40125270)
19. Williams PH and de Lusignan S. Does a higher 'quality points' score mean better care in stroke? An audit of general practice medical records. Informatics in Primary Care 2006;14:29-40.
20. Berg M. Practices of reading and writing: The constitutive role of the patient record in medical work. Sociology of Health and Illness 1996;18:499-524. (Pubitemid 126109321)
21. Berg M and Bowker G. The multiple bodies of the medical record: toward a sociology of an artifact. The Sociological Quarterly 1997;38(3):513-537 (Pubitemid 127109777)
22. Pinder R, Petchey R, Shaw S and Carter Y. What's in a care pathway? Towards a cultural cartography of the new NHS. Sociology of Health and Illness 2005;27:759-779 (Pubitemid 41726201)
23. Cowley S, Mitcheson J and Houston AM. Structuring health needs assessments: The medicalisation of health visiting. Sociology of Health and Illness 2004;26:503-526 (Pubitemid 39091828)
24. Jewson ND. The disappearance of the sick-man from medical cosmology 1770-1870. Sociology 1976;10:225-244
25. Cantor D. The diseased body. In: Cooter R and Pickstone JE (eds) Medicine in the 20th Century. London: Harwood, 2000, pp. 347-366
26. The Future General Practitioner: learning and teaching. The Royal College of General Practitioners, 1972.
27. Howie JGR, Heaney D and Maxwell M. Quality, core values and the general practice consultation: issues of definition, measurement and delivery. Family Practice 2004;21:458-468 (Pubitemid 39162017)
28. Hasegawa H, Reilly D, Mercer SW and Bikker AP. Holism in primary care: The views of Scodand's general practitioners. Primary Health Care Research and Development 2005;6:320-329
29. Mead N and Bower P. Patient-centred consultations and outcomes in primary care: a review of the literature. Patient Education and Counseling 2002;48:51-61. (Pubitemid 36151681)
30. Sackett DL, Rosenberg WMC, Gray JAM, Haynes RB and Richardson WS. Evidence based medicine: what it is and what it isn't. BMJ 1996;312:71-72
31. Harrison S. New Labour, modernisation and the medical labour process. Journal of Social Policy 2002;31:465-485
32. Delivering Investment in General Practice: implementing the new GMS contract. NHS Confederation, 2003.
33. Briefing no 8: Practice management under the new GMS contract, www.nhsconfed.org/docs/2practisemanagement. pdf, 2003
34. Lervy B, Wareham K and Cheung WY. Practice characteristics associated with audit activity: a medical audit advisory group survey. British Journal of General Practice 1994;44:311-314 (Pubitemid 24224581)
35. Freidson E. The reorganisation of the medical profession. Medical Care Review 1985;42:11-35.
36. Boyce ME. Organizational story and storytelling: a critical review. Journal of Organizational Change Management 1996;9:5-26.
37. Hankins M, Fraser A, Hodson A, Hooley C and Smith H. Measuring patient satisfaction for the Quality and Outcomes Framework. British Journal of General Practice 2007;57:737-740 (Pubitemid 47423020)
38. Saultz JW and Albedaiwi W. Interpersonal continuity of care and patient satisfaction: a critical review. Annals of Family Medicine 2004;2:445-451 (Pubitemid 39421114)
39. Little P, Everitt H, Williamson I et al Observational study of effect of patient centredness and positive approach on outcomes of general practice consultations. BMJ 2001;323:908-911 (Pubitemid 32980484)