Measuring patient satisfaction for the Quality and Outcomes Framework

British Journal of General Practice

Volumn 57, Issue 542, 2007, Pages 737-740

  Hankins, Matthew ^a   Fraser, Alice ^b   Hodson, Andrew ^b   Hooley, Claire ^b   Smith, Helen ^b  

^a UNIVERSITY OF BRIGHTON   (United Kingdom)

^b Brighton and Hove Medical School   (United Kingdom)

Author keywords

Patient survey; Quality and Outcomes Framework; Questionnaire

Indexed keywords

EVIDENCE BASED PRACTICE; GENERAL PRACTICE; HEALTH SURVEY; HUMAN; MEDICAL AUDIT; ONLINE ANALYSIS; PATIENT SATISFACTION; PEER REVIEW; PUBLICATION; QUESTIONNAIRE; REPRODUCIBILITY; REVIEW; TEST RETEST RELIABILITY; VALIDATION PROCESS;

FAMILY PRACTICE; HEALTH SURVEYS; HUMANS; OUTCOME AND PROCESS ASSESSMENT (HEALTH CARE); PATIENT SATISFACTION; QUESTIONNAIRES; REPRODUCIBILITY OF RESULTS;

EID: 34548722746     PISSN: 09601643     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (16)

1. British Medical Association/The NHS Confederation. The new GMS contract. London: British Medical Association and NHS Confederation, 2003.
2. Greco M, Powell R, Sweeney K. The Improving Practice Questionnaire (IPQ): a practical tool for general practices seeking patient views. Educ Prim Care 2003; 14: 440-448.
3. National Primary Care Research and Development Centre. General Practice Assessment Questionnaire ( GPAQ). Manchester: National Primary Care Research and Development Centre, Manchester University.
4. Ross CK, Steward CA, Sinacore JM. A comparative study of seven measures of patient satisfaction. Med Care 1995; 33: 392-406.
5. Hays RD, Ware JE. My medical care is better than yours: social desirability and patient satisfaction ratings. Med Care 1986; 24: 519-525.
6. Streiner DL, Norman GR. Health measurement scales. A practical guide to their development and use. 3rd edn. Oxford: Oxford University Press, 2003.
7. Bowling A, Ebrahim S. Handbook of health research methods. Buckingham: Open University Press, 2005.
8. Carmines EG, Zeller RA. Reliability and validity assessment. Newbury Park: Sage Publications, 1991.
9. Guilford JP. Psychometric methods. New York: McGraw-Hill, 1954.
10. Sitzia J. How valid and reliable are patient satisfaction data? An analysis of 195 studies. Int J Qual Health Care 1999; 11: 319-328.
11. Chisholm A, Askham J. What do you think of your doctor? Oxford: Picker Institute Europe, 2006.
12. Ramsay J, Campbell JL, Schroter S, Green J, Roland M. The general practice assessment survey (GPAS): Tests of data quality and measurement properties. Fam Pract 2000; 17: 372-379.
13. Bower P, Mead N, Roland M. What dimensions underlie patient responses to the general practice assessment survey? A factor analytic study. Fam Pract 2002; 19: 489-495.
14. Bower P, Roland MO. Bias in patient assessments of general practice: General Practice Assessment Survey scores in surgery and postal responders. Br J Gen Pract 2003; 53: 126-128.
15. Carr-Hill RA. The measurement of patient satisfaction. J Public Health Med 1992; 14: 236-249.
16. British Medical Association/The NHS Confederation. Revisions to the GMS contract, 2006/07: delivering investment in general practice. London: British Medical Association/The NHS Confederation.