-
1
-
-
26844536474
-
-
(accessed on 26 September 2007)
-
Accenture (2005) Leadership in Customer Service: New Expectations, New Experiences, available at http://www.accenture.com/global/research_and_insights/by_industry/government_and_public_service/leadershipexperiences.htm (accessed on 26 September 2007).
-
(2005)
Leadership in Customer Service: New Expectations, New Experiences
-
-
-
2
-
-
48049089788
-
Citizens’ use and acceptance of e-government applications of Turkish social security institution
-
Akpinar, Y. and Ondin, Z. (2008) ‘Citizens’ use and acceptance of e-government applications of Turkish social security institution’, Electronic Government, An International Journal, Vol. 5, No. 4, pp.403–419.
-
(2008)
Electronic Government, An International Journal
, vol.5
, Issue.4
, pp. 403-419
-
-
Akpinar, Y.1
Ondin, Z.2
-
5
-
-
33745825206
-
Functionality, usability and accessibility: iterative user-centered evaluation strategies for digital libraries
-
Bertot, J.C., Snead, J.T., Jaeger, P.T. and McClure, C.R. (2006) ‘Functionality, usability and accessibility: iterative user-centered evaluation strategies for digital libraries’, Performance Measurement and Metrics, Vol. 7, No. 1, pp.17–28.
-
(2006)
Performance Measurement and Metrics
, vol.7
, Issue.1
, pp. 17-28
-
-
Bertot, J.C.1
Snead, J.T.2
Jaeger, P.T.3
McClure, C.R.4
-
6
-
-
84969452449
-
Integrated views of e-government website usability: perspectives from users and web diagnostic tools
-
Choudrie, J. and Ghinea, G. (2005) ‘Integrated views of e-government website usability: perspectives from users and web diagnostic tools’, Electronic Government, An International Journal, Vol. 2, No. 3, pp.318–333.
-
(2005)
Electronic Government, An International Journal
, vol.2
, Issue.3
, pp. 318-333
-
-
Choudrie, J.1
Ghinea, G.2
-
7
-
-
24344504837
-
Interpreting e-government and development efficiency, transparency or governance at a distance?
-
Ciborra, C. (2005) ‘Interpreting e-government and development efficiency, transparency or governance at a distance?’, Information Technology & People, Vol. 18, No. 3, pp.260–279.
-
(2005)
Information Technology & People
, vol.18
, Issue.3
, pp. 260-279
-
-
Ciborra, C.1
-
9
-
-
35448955657
-
Setting interoperability standards for e-government: an exploratory case study
-
Dos Santos, E.M. and Reinhard, N. (2007) ‘Setting interoperability standards for e-government: an exploratory case study’, Electronic Government, An International Journal, Vol. 4, No. 4, pp.379–394.
-
(2007)
Electronic Government, An International Journal
, vol.4
, Issue.4
, pp. 379-394
-
-
Dos Santos, E.M.1
Reinhard, N.2
-
10
-
-
46349083035
-
Evaluating tax sites: an evaluation framework and its application
-
Economides, A.A. and Terzis, V. (2008) ‘Evaluating tax sites: an evaluation framework and its application’, Electronic Government, An International Journal, Vol. 5, No. 3, pp.321–344.
-
(2008)
Electronic Government, An International Journal
, vol.5
, Issue.3
, pp. 321-344
-
-
Economides, A.A.1
Terzis, V.2
-
14
-
-
0346899312
-
E-government around the world: lessons, challenges and future directions
-
Jaeger, P.T. and Thompson, K.M. (2003) ‘E-government around the world: lessons, challenges and future directions’, Government Information Quarterly, Vol. 20, No. 4, pp.389–394.
-
(2003)
Government Information Quarterly
, vol.20
, Issue.4
, pp. 389-394
-
-
Jaeger, P.T.1
Thompson, K.M.2
-
15
-
-
24344489991
-
State failure in weak states: a critique of new institutionalist explanations
-
Harris, J., Hunter, J. and Lewis, C.M. (Eds.): Routledge, London
-
Kahn, M.H. (1997) ‘State failure in weak states: a critique of new institutionalist explanations’, in Harris, J., Hunter, J. and Lewis, C.M. (Eds.): The New Institutional Economics and Third World Development, Routledge, London.
-
(1997)
The New Institutional Economics and Third World Development
-
-
Kahn, M.H.1
-
16
-
-
84976795682
-
Value conflicts and social choice in electronic funds transfer developments
-
Kling, R.N. (1978) ‘Value conflicts and social choice in electronic funds transfer developments’, Communications of the ACM, Vol. 21, No. 8, pp.642–657.
-
(1978)
Communications of the ACM
, vol.21
, Issue.8
, pp. 642-657
-
-
Kling, R.N.1
-
17
-
-
33645900882
-
Citizen-centric e-government: a critique of the UK model
-
Kolsaker, A. and Lee-Kelley, L. (2006) ‘Citizen-centric e-government: a critique of the UK model’, Electronic Government: An International Journal, Vol. 3, No. 2, pp.127–138.
-
(2006)
Electronic Government: An International Journal
, vol.3
, Issue.2
, pp. 127-138
-
-
Kolsaker, A.1
Lee-Kelley, L.2
-
18
-
-
84945727426
-
-
(accessed on 17 July 2008)
-
Koyani, S.J. (2001) Optimizing the User Experience, available at http://www.usability.gov/pdfs/chapter2.pdf (accessed on 17 July 2008).
-
(2001)
Optimizing the User Experience
-
-
Koyani, S.J.1
-
19
-
-
34548035130
-
Towards secure online elections: models, primitives and open issues
-
Magkos, E., Kotzanikolaou, P. and Douligeris, C. (2007) ‘Towards secure online elections: models, primitives and open issues’, Electronic Government, An International Journal, Vol. 4, No. 3, pp.249–268.
-
(2007)
Electronic Government, An International Journal
, vol.4
, Issue.3
, pp. 249-268
-
-
Magkos, E.1
Kotzanikolaou, P.2
Douligeris, C.3
-
26
-
-
84945726362
-
A cross-national analysis of e-government implementation: a research note
-
Nwachukwu, S.L., Khalil, S.M., Yigletu, A. and Andrews, D.R. (2008) ‘A cross-national analysis of e-government implementation: a research note’, Information Systems, Vol. 9, No. 2, pp.494–499.
-
(2008)
Information Systems
, vol.9
, Issue.2
, pp. 494-499
-
-
Nwachukwu, S.L.1
Khalil, S.M.2
Yigletu, A.3
Andrews, D.R.4
-
27
-
-
84945727427
-
-
Directorate for Public Governance and Territorial Development
-
OECD (2004) The E-government Project: Governance and the Role of the State, Directorate for Public Governance and Territorial Development, available at http://www.webdomino1.oecd.org/COMNET/PUM/egovproweb.nsf.
-
(2004)
The E-government Project: Governance and the Role of the State
-
-
-
28
-
-
0032010307
-
An emerging model of website design for marketing
-
Palmer, J.W. and Griffith, D.A. (1998) ‘An emerging model of website design for marketing’, Communications of the ACM, Vol. 41, No. 3, pp.44–51.
-
(1998)
Communications of the ACM
, vol.41
, Issue.3
, pp. 44-51
-
-
Palmer, J.W.1
Griffith, D.A.2
-
29
-
-
34250736852
-
The web structure of e-government: developing a methodology for quantitative evaluation
-
Edinburgh, Scotland
-
Petricek, V., Escher, T., Cox, I.J. and Margetts, H. (2006) ‘The web structure of e-government: developing a methodology for quantitative evaluation’, 15th International World Wide Web Conference, Edinburgh, Scotland.
-
(2006)
15th International World Wide Web Conference
-
-
Petricek, V.1
Escher, T.2
Cox, I.J.3
Margetts, H.4
-
30
-
-
84945726669
-
The strategic potential of the internet, in strategic information management
-
Galliers, R.D. and Leidner, D.E. (Eds.): 3rd ed. Butterworth-Heinemann, Burlington, USA
-
Porter, M.E. (2003) ‘The strategic potential of the internet, in strategic information management’, in Galliers, R.D. and Leidner, D.E. (Eds.): Challenges and Strategies in Managing Information Systems, 3rd ed., p.376, Butterworth-Heinemann, Burlington, USA.
-
(2003)
Challenges and Strategies in Managing Information Systems
, pp. 376
-
-
Porter, M.E.1
-
34
-
-
36148933740
-
-
(accessed on 5 February 2007)
-
West, D. (2006) Global E-government, available at http://www.insidepolitics.org/egovt05int.pdf (accessed on 5 February 2007).
-
(2006)
Global E-government
-
-
West, D.1
-
35
-
-
0003926535
-
-
Oxford University Press
-
World Bank (2002) World Development Indicators, Oxford University Press.
-
(2002)
World Development Indicators
-
-
|