Parents' perceptions of medical errors

Journal of Patient Safety

Volumn 6, Issue 2, 2010, Pages 102-107

  Mazor, Kathleen M ^a,b,c,d   Goff, Sarah L ^e   Dodd, Katherine S ^a,b,c,d   Velten, Sarah J ^a,b,c,d   Walsh, Kathleen E ^a,b,c,d  

^a UNIVERSITY OF MASSACHUSETTS MEDICAL SCHOOL   (United States)

^b UNIVERSITY OF MASSACHUSETTS   (United States)

^c Fallon Clinic   (United States)

^d Fallon Community Health Plan ^*  (United States)

^e BAYSTATE MEDICAL CENTER   (United States)

Author keywords

Medical errors; Pediatrics; Qualitative research

Indexed keywords

ADOLESCENT; ADULT; ARTICLE; ATTITUDE TO HEALTH; CHILD; EPIDEMIOLOGY; FEMALE; HUMAN; INFANT; INTERVIEW; MALE; MEDICAL ERROR; MIDDLE AGED; NEWBORN; PARENT; PRESCHOOL CHILD; PSYCHOLOGICAL ASPECT;

ADOLESCENT; ADULT; CAUSALITY; CHILD; CHILD, PRESCHOOL; FEMALE; HEALTH KNOWLEDGE, ATTITUDES, PRACTICE; HUMANS; INFANT; INFANT, NEWBORN; INTERVIEWS AS TOPIC; MALE; MEDICAL ERRORS; MIDDLE AGED; PARENTS; YOUNG ADULT;

EID: 77953139167     PISSN: 15498417     EISSN: 15498425     Source Type: Journal    
DOI: 10.1097/PTS.0b013e3181ddfcd0     Document Type: Article

References (40)

1. Institute of Medicine. To Err Is Human: Building a Safer Healthsystem. Washington, DC: National Academy Press; 2000.
2. Miller M, Zhan C. Pediatric patient safety in hospitals: a national picture in 2000. Pediatrics. 2004;113:1741-1746.
3. Kaushal R, Barker KN, Bates DW. How can information technology improve patients safety and reduce medication errors in children's healthcare? Arch Pediatr Adolesc Med. 2001;155:1002-1007.
4. Fortescue EB, Kaushal R, Landrigan CP, et al. Prioritizing strategies for preventing medication errors and adverse drug events in pediatric inpatients. Pediatrics. 2003;111:722-729.
5. An organisation with memory. Department of Health: London 2000.
6. Institute of Medicine. Preventing Medication Errors: Quality Chasm Series. Washington, DC: Institution of Medicine; 2006.
7. Bates DW, Leape LL, Cullen DJ, et al. Effect of computerized physician order entry and a team intervention on prevention of serious medication errors. JAMA. 1998;280:1311-1316.
8. Evans RS, Pestotnik SL, Classen DC, et al. A computer-assisted management program for antibiotics and other antiinfective agents. N Engl J Med. 1998;338:232-238.
9. Kaushal R. Using chart review to screen for medication errors and adverse drug events. Am J Health Syst Pharm. 2002;59:2323-2325.
10. Walsh KE, Kaushal R, Chessare JB. How to avoid pediatric medication errors: a user's guide to the literature. Arch Dis Child. 2005;90:698-702.
11. Ross LM, Wallace J, Paton JY. Medication errors in a paediatric teaching hospital in the UK: five years operational experience. Arch Dis Child. 2000;83:492-497.
12. Vincer MJ, Murray JM, Yuill A, et al. Drug errors and incidents in a neonatal intensive care unit. A quality assurance activity. Am J Dis Child. 1989;143:737-740.
13. Raju TN, Kecskes S, Thornton JP, et al. Medication errors in neonatal and paediatric intensive-care units. Lancet. 1989;2:374-376.
14. Weissman JS, Schneider EC, Weingart SN, et al. Comparing patient-reported hospital adverse events with medical record review: Do patients know something that hospitals do not? Ann Intern Med. 2008;149:100-108.
15. Weingart SN, Pagovich O, Sands DZ, et al. What can hospitalized patients tell us about adverse events? Learning from patient-reported incidents. J Gen Intern Med. 2005;20:830-836.
16. Mazor KM, Goff SL, Dodd K, et al. Understanding patients' perceptions of medical errors. Journal of Communication in Healthcare. 2009;2:34-46.
17. Mazor KM, Simon SR, Yood RA, et al. Health plan members' views about disclosure of medical errors. Ann Intern Med. 2004;140:409-418.
18. Kuzel AJ, Woolf SH, Gilchrist VJ, et al. Patient reports of preventable problems and harms in primary health care. Ann Fam Med. 2004;2:333-340.
19. Hobgood C, Tamayo-Sarver JH, Elms A, et al. Parental preferences for error disclosure, reporting, and legal action after medical error in the care of their children. Pediatrics. 2005;116:1276-1286.
20. Clarke JN, Fletcher P. Parents as advocates: stories of surplus suffering when a child is diagnosed and treated for cancer. Soc Work Health Care. 2005;39:107-127.
21. Gallagher TH, Denham CR, Leape LL, et al. Disclosing unanticipated outcomes to patients: the art and practice. J Patient Saf. 2007;3:158-165.
22. Gallagher TH,Waterman AD, Ebers AG, et al. Patients' and physicians' attitudes regarding the disclosure of medical errors. JAMA. 2003;289:1001-1007.
23. Mazor KM, Reed GW, Yood RA, et al. Disclosure of medical errors: what factors influence how patients respond? J Gen Intern Med. 2006;21:704-710.
24. Mazor KM, Simon SR, Gurwitz JH. Communicating with patients about medical errors: a review of the literature. Arch Intern Med. 2004;164:1690-1697.
25. Mazor KM, Simon SR, Yood RA, et al. Health plan members' views on forgiving medical errors. Am J Manag Care. 2005;11:49-52.
26. Denham CR, Dingman J, Foley ME, et al. Are you listeningIare you really listening? J Patient Saf. 2008;4:148-161.
27. Sheridan S, Conrad N, King S, et al. Disclosure through our eyes. J Patient Saf. 2008;4:18-26.
28. Mauksch LB, Dugdale DC, Dodson S, et al. Relationship, communication, and efficiency in the medical encounter: creating a clinical model from a literature review. Arch Intern Med. 2008;168:1387-1395.
29. Delvaux N, Merckaert I, Marchal S, et al. Physicians' communication with a cancer patient and a relative: a randomized study assessing the efficacy of consolidation workshops. Cancer. 2005;103:2397-2411.
30. Lewis E, Kritzinger A. Parental experiences of feeding problems in their infants with Down syndrome. Downs Syndr Res Pract. 2004;9:45-52.
31. Lozowski S, Chesler M, Chesney B. Parental intervention in the medical care of children with cancer. J Psychosoc Oncol. 1993;11:63-87.
32. Black N, Jenkinson C. Measuring patients' experiences and outcomes. BMJ. 2009;339:b2495.
33. Entwistle VA. Hurtful comments are harmful comments: respectful communication is not just an optional extra in healthcare. Health Expect. 2008;11:319-320.
34. Skapik JL, Pronovost PJ, Miller MR, et al. Pediatric safety incidents from an intensive care reporting system. J Patient Saf. 2009;5:95-101.
35. Duclos CW, Eichler M, Taylor L, et al. Patient perspectives of patient-provider communication after adverse events. Int J Qual Health Care. 2005;17:479-486.
36. Garbutt J, Brownstein DR, Klein EJ, et al. Reporting and disclosing medical errors: pediatricians' attitudes and behaviors. Arch Pediatr Adolesc Med. 2007;161:179-185.
37. Loren DJ, Garbutt J, Krauss MJ, et al. Medical error disclosure among pediatricians: choosing carefully what we might say to parents. Arch Pediatr Adolesc Med. 2008;162:922-927.
38. Hatem D, Mazor K, Fischer M, et al. Applying patient perspectives on caring to curriculum development. Patient Educ Couns. 2008;72:367-373.
39. White AA, Gallagher TH, Krauss MJ, et al. The attitudes and experiences of trainees regarding disclosing medical errors to patients. Acad Med. 2008;83:250-256.
40. Lazare A. On Apology. New York, NY: Oxford University Press; 2004.