The fulfillment of user needs and the course of time in field investigation

Conference on Human Factors in Computing Systems - Proceedings

Volumn , Issue , 2010, Pages 4541-4552

  Nass, Claudia ^a   Kerkow, Daniel ^a   Jung, Jessica ^a  

^a FRAUNHOFER IESE   (Germany)

Author keywords

Call center; Emotion; Evaluation; Field study; Fun; User experience; User needs

Indexed keywords

BUSINESS APPLICATIONS; BUSINESS GOALS; CALL CENTERS; EMOTIONAL STATE; FIELD STUDIES; HUMAN NEEDS; IN-FIELD; SOFTWARE DEVELOPMENT; SOFTWARE PROPERTIES; SOFTWARE SUPPORT; TELEPHONE COMPANIES; USER EXPERIENCE; USER NEED;

COMPUTER SOFTWARE SELECTION AND EVALUATION; HUMAN ENGINEERING; SOFTWARE DESIGN; TELEPHONE; TELEPHONE SYSTEMS;

USER INTERFACES;

EID: 77953114169     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/1753846.1754192     Document Type: Conference Paper

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