-
1
-
-
0016733333
-
Correlates of satisfaction and dissatisfaction with medical care: A community perspective
-
Hulka, S., Kupper, L., Daly, B., Cassel, C. Schoen, F. (1975) Correlates of satisfaction and dissatisfaction with medical care: a community perspective. Medical Care, 13, 648 658.
-
(1975)
Medical Care
, vol.13
, pp. 648-658
-
-
Hulka, S.1
Kupper, L.2
Daly, B.3
Cassel, C.4
Schoen, F.5
-
2
-
-
0013988777
-
A national study of health beliefs
-
Kirscht, J., Heafner, D., Kegeles, S. Rosenstock, M. (1966) A national study of health beliefs. Journal of Health and Human Behavior, 7, 248 254.
-
(1966)
Journal of Health and Human Behavior
, vol.7
, pp. 248-254
-
-
Kirscht, J.1
Heafner, D.2
Kegeles, S.3
Rosenstock, M.4
-
3
-
-
0030781784
-
Patient satisfaction: A review of issues and concepts
-
John, S. Neil, W. (1997) Patient satisfaction: a review of issues and concepts. Social Science & Medicine, 45 (12 1829 1843.
-
(1997)
Social Science & Medicine
, vol.45
, Issue.12
, pp. 1829-1843
-
-
John, S.1
Neil, W.2
-
4
-
-
0027768338
-
The importance of patient preferences in the measurement of health care satisfaction
-
Caroline, R., Colette, S. James, S. (1993) The importance of patient preferences in the measurement of health care satisfaction. Medical Care, 31 (12 1138 1149.
-
(1993)
Medical Care
, vol.31
, Issue.12
, pp. 1138-1149
-
-
Caroline, R.1
Colette, S.2
James, S.3
-
5
-
-
0025327322
-
Patient sociodemographic characteristics as predictors of satisfaction with medical care: A meta-analysis
-
Hall, A. Dornan, C. (1990) Patient sociodemographic characteristics as predictors of satisfaction with medical care: a meta-analysis. Social Science & Medicine, 30, 811 818.
-
(1990)
Social Science & Medicine
, vol.30
, pp. 811-818
-
-
Hall, A.1
Dornan, C.2
-
6
-
-
0015151255
-
Satisfaction with medical care in a low income population
-
Hulka, S., Zysanski, J., Cassel, C. Thompson, J. (1971) Satisfaction with medical care in a low income population. Journal of Chronic Diseases, 24, 661 673.
-
(1971)
Journal of Chronic Diseases
, vol.24
, pp. 661-673
-
-
Hulka, S.1
Zysanski, J.2
Cassel, C.3
Thompson, J.4
-
8
-
-
0030781784
-
Patient satisfaction: A review of issues and concepts
-
Sitzia, J. Wood, N. (1997) Patient satisfaction: a review of issues and concepts. Social Science & Medicine, 45, 1829 1843.
-
(1997)
Social Science & Medicine
, vol.45
, pp. 1829-1843
-
-
Sitzia, J.1
Wood, N.2
-
9
-
-
0016550545
-
Factors associated with patient evaluation of health care
-
Linn, S. (1975) Factors associated with patient evaluation of health care. The Milbank Memorial Fund Quarterly, 53, 531 548.
-
(1975)
The Milbank Memorial Fund Quarterly
, vol.53
, pp. 531-548
-
-
Linn, S.1
-
10
-
-
77952935088
-
Can patients evaluate the quality of hospital care
-
Haya, R. Rubin, D. (1998) Can patients evaluate the quality of hospital care. Medical Care Review, 43 (3 267 326.
-
(1998)
Medical Care Review
, vol.43
, Issue.3
, pp. 267-326
-
-
Haya, R.1
Rubin, D.2
-
11
-
-
0027670127
-
Influence of the doctor's gender in the satisfaction of the users
-
Delgado, A., Lopez-Fernades, L. Luna, J. (1993) Influence of the doctor's gender in the satisfaction of the users. Medical Care, 31, 795 800.
-
(1993)
Medical Care
, vol.31
, pp. 795-800
-
-
Delgado, A.1
Lopez-Fernades, L.2
Luna, J.3
-
12
-
-
0017921704
-
The measurement and meaning of patient satisfaction
-
Ware, E. Jr., Avery, D. Stewart, L. (1978) The measurement and meaning of patient satisfaction. Health & Medical care Services Review, 1 (1 1 15.
-
(1978)
Health & Medical Care Services Review
, vol.1
, Issue.1
, pp. 1-15
-
-
Ware Jr., E.1
Avery, D.2
Stewart, L.3
-
13
-
-
0028364130
-
Patient satisfaction surveys as a market research tool for general practices
-
Khayat, K. Slter, B. (1994) Patient satisfaction surveys as a market research tool for general practices. The British Journal of General Practice, 44, 215 219.
-
(1994)
The British Journal of General Practice
, vol.44
, pp. 215-219
-
-
Khayat, K.1
Slter, B.2
-
14
-
-
0021062183
-
Factors influencing inpatient satisfaction with care
-
Doering, E. (1983) Factors influencing inpatient satisfaction with care. Quality Review Bulletin, 9, 291 299.
-
(1983)
Quality Review Bulletin
, vol.9
, pp. 291-299
-
-
Doering, E.1
-
15
-
-
0027465499
-
The need for another look at the patient in general practice satisfaction surveys
-
Hopton, L., Howie, R. Porter, D. (1993) The need for another look at the patient in general practice satisfaction surveys. The Journal of Family Practice, 10, 82 87.
-
(1993)
The Journal of Family Practice
, vol.10
, pp. 82-87
-
-
Hopton, L.1
Howie, R.2
Porter, D.3
-
16
-
-
0020930093
-
Patient satisfaction in primary health care: A literature review and analysis
-
Gregory, P. (1983) Patient satisfaction in primary health care: a literature review and analysis. Evaluation and Program Planning, 6, 185 210.
-
(1983)
Evaluation and Program Planning
, vol.6
, pp. 185-210
-
-
Gregory, P.1
-
17
-
-
0025485644
-
Further evaluations of the PJHQ scales
-
Hays, D., Nelson, C. Haya, R. (1990) Further evaluations of the PJHQ scales. Medical Care, 28 (9 S29 S38.
-
(1990)
Medical Care
, vol.28
, Issue.9
-
-
Hays, D.1
Nelson, C.2
Haya, R.3
-
18
-
-
0033608298
-
A review of patient satisfaction: 2 dental patients satisfaction: An appraisal of recent literature
-
Newsome, H. Wright, H. (1999) A review of patient satisfaction: 2 dental patients satisfaction: an appraisal of recent literature. British Dental Journal, 186 (4 166 170.
-
(1999)
British Dental Journal
, vol.186
, Issue.4
, pp. 166-170
-
-
Newsome, H.1
Wright, H.2
-
19
-
-
0035156450
-
What do patient expect of psychiatric services? A systematic and critical review of empirical study
-
Noble, M., Douglas, C. Newman, P. (2001) What do patient expect of psychiatric services? A systematic and critical review of empirical study. Social Science & Medicine, 52, 985 978.
-
(2001)
Social Science & Medicine
, vol.52
, pp. 985-978
-
-
Noble, M.1
Douglas, C.2
Newman, P.3
-
20
-
-
0033754838
-
Effects of patient demands on satisfaction with Japanese hospital care
-
Tokunaga, J, Imanaka, Y. Nobutomo, K. (2000) Effects of patient demands on satisfaction with Japanese hospital care. International Journal for Quality in Health Care, 12 (5 395 401.
-
(2000)
International Journal for Quality in Health Care
, vol.12
, Issue.5
, pp. 395-401
-
-
Tokunaga, J.1
Imanaka, Y.2
Nobutomo, K.3
-
21
-
-
0036932991
-
Influence of length of stay on patient satisfaction with hospital care in Japan
-
Tokunaga, J Imanaka, Y. (2002) Influence of length of stay on patient satisfaction with hospital care in Japan. International Journal for Quality in Health Care, 14 (6 493 502.
-
(2002)
International Journal for Quality in Health Care
, vol.14
, Issue.6
, pp. 493-502
-
-
Tokunaga, J.1
Imanaka, Y.2
-
22
-
-
0037109265
-
Determinants of patient satisfaction in chronic illness
-
Michelle, B., Sherine, G., Scott, C., Zinsmeister, A., Luthra, H. Yawn, B. (2002) Determinants of patient satisfaction in chronic illness. Arthritis Care & Research, 47 (5 494 500. (Pubitemid 35291370)
-
(2002)
Arthritis Care and Research
, vol.47
, Issue.5
, pp. 494-500
-
-
Bidaut-Russell, M.1
Gabriel, S.E.2
Scott, C.G.3
Zinsmeister, A.R.4
Luthra, H.S.5
Yawn, B.6
-
24
-
-
3242660262
-
Reassessment of expectations as a comparison standard in measuring service quality: Implications for further research
-
Parasuraman, A., Seithaml, A. Berry, L. (1994) Reassessment of expectations as a comparison standard in measuring service quality: implications for further research. Journal of Marketing, 58 (1 111 124.
-
(1994)
Journal of Marketing
, vol.58
, Issue.1
, pp. 111-124
-
-
Parasuraman, A.1
Seithaml, A.2
Berry, L.3
-
25
-
-
0007744069
-
Servperf versus servqual: Reconciling performance-based and perceptions-minus-expectations measurement of service quality
-
Cronin, J. Jr. Taylor S. (1994) Servperf versus servqual: reconciling performance-based and perceptions-minus-expectations measurement of service quality. Journal of Marketing, 58 (1 125 131.
-
(1994)
Journal of Marketing
, vol.58
, Issue.1
, pp. 125-131
-
-
Cronin Jr., J.1
Taylor, S.2
-
26
-
-
84990587370
-
Perceived service quality and user satisfaction with information services function
-
Ketinger, J. Lee, C. (1994) Perceived service quality and user satisfaction with information services function. Journal of Decision Science, 25, 737 766.
-
(1994)
Journal of Decision Science
, vol.25
, pp. 737-766
-
-
Ketinger, J.1
Lee, C.2
-
27
-
-
0027768338
-
The importance of patient preferences in the measurement of health care satisfaction
-
Ross, K., Steward, A. Sinacore, M. (1993) The importance of patient preferences in the measurement of health care satisfaction. Medical Care, 31 (12 1138 1149.
-
(1993)
Medical Care
, vol.31
, Issue.12
, pp. 1138-1149
-
-
Ross, K.1
Steward, A.2
Sinacore, M.3
-
28
-
-
0001983468
-
Direct marketing modeling with CART and CHAID
-
Haughton, D. Oulabi, S. (1997) Direct marketing modeling with CART and CHAID. Journal of Direct Marketing, 11 (4 42 52.
-
(1997)
Journal of Direct Marketing
, vol.11
, Issue.4
, pp. 42-52
-
-
Haughton, D.1
Oulabi, S.2
-
29
-
-
34247603517
-
Segmentation approaches in data-mining: A comparison of RFM, CHAID, and logistic regression
-
McCarty, A. Hastak, M. (2007) Segmentation approaches in data-mining: a comparison of RFM, CHAID, and logistic regression. Journal of Business Research, 60, 656 662.
-
(2007)
Journal of Business Research
, vol.60
, pp. 656-662
-
-
McCarty, A.1
Hastak, M.2
-
30
-
-
0000661829
-
An exploratory technique for investigating large quantities of categorical data
-
Kass, V. (1980) An exploratory technique for investigating large quantities of categorical data. Applied Statistics, 29 (2 119 127.
-
(1980)
Applied Statistics
, vol.29
, Issue.2
, pp. 119-127
-
-
Kass, V.1
-
31
-
-
34547132000
-
Towards patient-centered health services in India - A scale to measure patient perceptions of quality
-
Krishna, R., David, P. Karen, B. (2006) Towards patient-centered health services in India - a scale to measure patient perceptions of quality. International Journal for Quality in Health Care, 18 (6 414 421.
-
(2006)
International Journal for Quality in Health Care
, vol.18
, Issue.6
, pp. 414-421
-
-
Krishna, R.1
David, P.2
Karen, B.3
-
32
-
-
0030330757
-
An analysis of the concept 'patient satisfaction' as it relates to contemporary nursing care
-
Mahon, P. Y. (1996) An analysis of the concept 'patient satisfaction' as it relates to contemporary nursing care. Journal of Advanced Nursing, 24, 1241 1248.
-
(1996)
Journal of Advanced Nursing
, vol.24
, pp. 1241-1248
-
-
Mahon, P.Y.1
-
33
-
-
0043025421
-
Patient satisfaction with and recommendation of a hospital: Effects of interpersonal and technical aspects of hospital care
-
Cheng, S., Yang, M. Chiang, T. (2003) Patient satisfaction with and recommendation of a hospital: effects of interpersonal and technical aspects of hospital care. International Journal of Quality in Health Care, 15 (4 345 355.
-
(2003)
International Journal of Quality in Health Care
, vol.15
, Issue.4
, pp. 345-355
-
-
Cheng, S.1
Yang, M.2
Chiang, T.3
-
34
-
-
0031155169
-
Client satisfaction data and quality improvement planning in managed mental health care organizations
-
Ingram, B. Chung, R. (1997) Client satisfaction data and quality improvement planning in managed mental health care organizations. Health Care Management, 22 (3 40 52.
-
(1997)
Health Care Management
, vol.22
, Issue.3
, pp. 40-52
-
-
Ingram, B.1
Chung, R.2
|