A quantitative review of crisis communication research in public relations from 1991 to 2009

Public Relations Review

Volumn 36, Issue 2, 2010, Pages 190-192

  Avery, Elizabeth Johnson ^a   Lariscy, Ruthann Weaver ^b   Kim, Sora ^c   Hocke, Tatjana ^a  

^a UNIVERSITY OF TENNESSEE   (United States)

^b UNIVERSITY OF GEORGIA   (United States)

^c DEPAUL UNIVERSITY   (United States)

Author keywords

Crisis communication; Image restoration theory; Public relations; Situational crisis communication theory

Indexed keywords

EID: 77952548844     PISSN: 03638111     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.pubrev.2010.01.001     Document Type: Article

References (4)

1. Benoit W.L. Accounts, excuses, and apologies: A theory of image restoration strategies 1995, State University of New York Press, Albany, NY.
2. Benoit W.L. Image repair discourse and crisis communication. Public Relations Review 1997, 23:177-186.
3. Coombs W.T. Choosing the right words: The development of guidelines for the selection of the " appropriate" crisis-response strategies. Management Communication 1995, 8:447-476.
4. Coombs W.T. Conceptualizing crisis communication. Handbook of risk and crisis communication 2009, 99-118. Taylor & Francis, New York. R.L. Health, H.D. O'Hair (Eds.).