Service innovation in academic libraries: Is there a place for the customers?

Library Management

Volumn 31, Issue 4, 2010, Pages 304-318

  Scupola, Ada ^a   Nicolajsen, Hanne Westh ^b  

^a ROSKILDE UNIVERSITY   (Denmark)

^b AALBORG UNIVERSITY   (Denmark)

Author keywords

Customer service management; Denmark; Innovation; Libraries; Product development; Worldwide web

Indexed keywords

EID: 77952377305     PISSN: 01435124     EISSN: None     Source Type: Journal    
DOI: 10.1108/01435121011046362     Document Type: Article

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