Study of online stickiness: Its antecedents and effect on repurchase intention

IC4E 2010 - 2010 International Conference on e-Education, e-Business, e-Management and e-Learning

Volumn , Issue , 2010, Pages 116-120

  Xu, Jian ^a   Liu, Zilong ^a  

^a DONGBEI UNIVERSITY OF FINANCE AND ECONOMICS   (China)

Author keywords

Online satisfaction; Online sitckness; Online trust; Perceived website value; Repurchase intention

Indexed keywords

E-COMMERCE; E-COMMERCE SITES; ONLINE CONSUMERS; ONLINE SATISFACTION; ONLINE TRUST; REPURCHASE INTENTION; STRUCTURAL EQUATION MODELS; WEB SITE DESIGN;

E-LEARNING; WEBSITES;

ELECTRONIC COMMERCE;

EID: 77952138749     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/IC4E.2010.42     Document Type: Conference Paper

References (21)

1. D. McCloskey, "Evaluating electronic commerce acceptance with the technology acceptance model," Journal of Computer Information Systems, vol. 44, 2 2004, pp. 49-57.
2. C. Zott, et al., "Strategies for value creation in e-commerce: best practice in Europe," European Management Journal, vol. 18, 5 2000, pp. 463-475.
3. T.H. Davenport, "Sticky business," CIO Magazine, vol. 13, 8 2000, pp. 58-60.
4. D. Li, et al., "Why do internet users stick with a specific web site? A relationship perspective," International Journal of Electronic Commerce, vol. 10, 4 2006, pp. 105-141.
5. J.C.C. Lin, "Online stickiness: its antecedents and effect on purchasing intention," Behaviour & Information Technology, vol. 26, 6 2007, pp. 507-516.
6. H. Assael, Consumer behavior and marketing action. Bonston, MA: PWS-KENT Publishing Company, 1992.
7. S.S. Srinivasan, et al., "Customer loyalty in e-commerce: an exploration of its antecedents and consequences," Journal of Retailing, vol. 78, 1 2002, pp. 41-50.
8. Y. Yi, "A critical review of customer satisfaction," in Review of Marketing, V. A. Zeithaml, ed. Chicago, IL: American Marketing Association, 1990, pp. 68-123.
9. F.F. Reichheld, "Learning from Customer Defections.," Harvard Business Review, vol. 74, 2 1996, pp. 56-69.
10. C. Ranaweera and J. Prabhu, "The influence of satisfaction, trust and switching barriers on customer retention in a continuous purchasing setting," International Journal of Service Industry Management, vol. 14, 4 2003, pp. 374-395.
11. C. Moorman, et al., "Factors Affecting Trust in Market Research Relationships," The Journal of Marketing, vol. 57, 1 1993, pp. 81-101.
12. B. Suh and I. Han, "The impact of customer trust and perception of security control on the acceptance of electronic commerce," International Journal of Electronic Commerce, vol. 7, 3 2003, pp. 135-161.
13. P.A. Pavlou, "Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model," International Journal of Electronic Commerce, vol. 7, 3 2003, pp. 101-134.
14. F.D. Davis, "Perceived usefulness, perceived ease of use, and user acceptance of information technology," MIS quarterly, vol. 13, 3 1989, pp. 319-340.
15. A.M. Aladwani and P.C. Palvia, "Developing and validating an instrument for measuring user-perceived web quality," Information & Management, vol. 39, 6 2002, pp. 467-476.
16. C.E. Rusbult, et al., "The investment model scale: Measuring commitment level, satisfaction level, quality of alternatives, and investment size," Personal Relationships, vol. 5, 4 1998, pp. 357-387.
17. D. Gefen, "E-commerce: the role of familiarity and trust," Omega, vol. 28, 6 2000, pp. 725-737.
18. Y. Yi and S. La, "What influences the relationship between customer satisfaction and repurchase intention? Investigating the effects of adjusted expectations and customer loyalty," Psychology and Marketing, vol. 21, 5 2004, pp. 351-373.
19. J.F. Hair, et al., Multivariate data analysis. Englewood Cliffs, N.J.: Prentice-Hall, 1998.
20. J.C. Anderson and D.W. Gerbing, "Structural equation modeling in practice: A review and recommended two-step approach," Psychological bulletin, vol. 103, 3 1988, pp. 411-423.
21. H. Chong, et al., "Relationship among organizational support, JIT implementation, and performance," Industrial Management and Data Systems, vol. 101, 6 2001, pp. 273-281..