Consultant competence trust doesn't pay off, but benevolent trust does! Managing knowledge with care

Journal of Knowledge Management

Volumn 14, Issue 2, 2010, Pages 202-213

  Ko, Dong Gil ^a  

^a UNIVERSITY OF CINCINNATI   (United States)

Author keywords

Consultants; Knowledge management; Trust

Indexed keywords

EID: 77952135920     PISSN: 13673270     EISSN: None     Source Type: Journal    
DOI: 10.1108/13673271011032355     Document Type: Review

References (21)

1. Adler, P. (2001), "Market, hierarchy, and trust: the knowledge economy and the future of capitalism" in Organization Science, Vol. 12, No. 2, pp. 215-34.
2. Argote, L. (1999), Organizational Learning: Creating, Retaining and Transferring Knowledge, Kluwer Academic, Boston, MA.
3. Argote, L. and Ingram, P. (2000), "Knowledge transfer: a basis for competitive advantage in firms" in Organizational Behavior and Human Decision Processes, Vol. 82, No. 1, pp. 150-69.
4. Argote, L., McEvily, B. and Reagans, R. (2003), "Managing knowledge in organizations: an integrative framework and review of emerging themes" in Management Science, Vol. 49, No. 4, pp. 571-82.
5. Converse, J. and Presser, S. (1986), Survey Questions: Handcrafting the Standardized Questionnaire, Sage Publications, Thousand Oaks, CA.
6. Davenport, T. and Prusak, L. (1998), Working Knowledge: How Organizations Manage What They Know, Harvard Business School Press, Boston, MA.
7. Gefen, D. (2004), "What makes an ERP implementation relationship worthwhile? Linking trust mechanisms and ERP usefulness" in Journal of Management Information Systems, Vol. 21, No. 1, pp. 263-88.
8. Glass, R. (1998), "Enterprise resource planning - breakthrough and/or term problem?" in The Database for Advances in Information Systems, Vol. 29, No. 2, pp. 14-16.
9. Holland, C.P. and Light, B. (1999), "A critical success factors model for ERP implementation" in IEEE Software, Vol. 16, No. 3, pp. 30-6.
10. Lee, F. (1997), "When the going gets tough, do the tough ask for help? Help seeking and power motivation in organizations" in Organization Behavior and Human Decision Processes, Vol. 72, No. 3, pp. 336-63.
11. Levin, D. and Cross, R. (2004), "The strength of weak ties you can trust: the mediating role of trust in effective knowledge transfer" in Management Science, Vol. 50, No. 11, pp. 1477-90.
12. McAllister, D. (1995), "Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations" in Academy of Management Journal, Vol. 38, No. 1, pp. 24-59.
13. Markus, L. and Tanis, C. (2000), "The enterprise systems experience - from adoption to success" in Zmud, R. (Ed.), Framing the Domains of IT Management: Projecting the Future through the Past, Pinnflex Educational Resources, Cincinnati, OH, pp. 173-207.
14. Nunnally, J.C. (1978), Psychometric Theory, McGraw-Hill, New York, NY.
15. Ring, P.S. and Van de Ven, A.H. (1994), "Developmental processes of cooperative interorganizational relationships" in Academy of Management Review, Vol. 19, No. 1, pp. 90-118.
16. Rousseau, D., Sitkin, S., Burt, R. and Camerer, C. (1998), "Not so different after all: a cross-disciplinary view of trust" in Academy of Management Review, Vol. 23, No. 3, pp. 393-404.
17. Soh, C. and Sia, S. (2005), "The challenges of implementing 'vanilla' versions of enterprise systems" in MISQ Executive, Vol. 4, No. 3, pp. 373-84.
18. Soh, C., Kien, S.S. and Tay-Yap, J. (2000), "Cultural fits and misfits: is ERP a universal solution?" in Communications of the ACM, Vol. 43, No. 4, pp. 47-51.
19. Szulanski, G. (1996), "Exploring internal stickiness: impediments to the transfer of best practice within the firm" in Strategic Management Journal, Vol. 17, special issue, pp. 27-43.
20. Tsai, W. and Ghoshal, S. (1998), "Social capital and value creation: the role of intrafirm networks" in Academy of Management Journal, Vol. 41, No. 4, pp. 464-76.
21. Uzzi, B. and Lancaster, R. (2003), "Relational embeddedness and learning: the case of bank loan managers and their clients" in Management Science, Vol. 49, No. 4, pp. 383-99.