Brokering language and culture: Can Ad Hoc interpreters fill the language service gap at community health centers?

Social Work in Public Health

Volumn 25, Issue 3-4, 2010, Pages 387-407

  Larrison, Christopher R ^a   Velez Ortiz, Daniel ^a   Hernandez, Pedro M ^a   Piedra, Lissette M ^b   Goldberg, Andrea ^b  

^a UNIVERSITY OF ILLINOIS AT URBANA CHAMPAIGN   (United States)

^b University of Illinois at Urbana Champaign ^*  (United States)

Author keywords

Community health clinics; Health access; Interpreters; Latinos; Limited English proficient clients; Organizational climate

Indexed keywords

HEALTH RISK; HEALTH SERVICES; HEALTH WORKER; LATINO PEOPLE; ORGANIZATIONAL CHANGE; PUBLIC HEALTH;

ADOLESCENT; ADULT; ARTICLE; COMMUNICATION DISORDER; DOCTOR PATIENT RELATION; FEMALE; HEALTH CENTER; HISPANIC; HUMAN; HUMAN RELATION; INFORMATION PROCESSING; INTERVIEW; LANGUAGE; MALE; MIDDLE AGED; PATIENT SATISFACTION; PSYCHOLOGICAL ASPECT; UNITED STATES;

ADOLESCENT; ADULT; COMMUNICATION BARRIERS; COMMUNITY HEALTH CENTERS; DATA COLLECTION; FEMALE; FOCUS GROUPS; HISPANIC AMERICANS; HUMANS; INTERVIEWS AS TOPIC; LANGUAGE; MALE; MIDDLE AGED; PATIENT SATISFACTION; PHYSICIAN-PATIENT RELATIONS; PROFESSIONAL-PATIENT RELATIONS; TRANSLATING; UNITED STATES; YOUNG ADULT;

EID: 77952008443     PISSN: 19371918     EISSN: 1937190X     Source Type: Journal    
DOI: 10.1080/19371910903241009     Document Type: Article

References (36)

1. Abbe, M., Simon, C., Angiolillo, A., Ruccione, K., & Kodish, E. D. (2006). A survey of language barriers from the perspective of pediatric oncologists, interpreters, and parents. Pediatric Blood and Cancer, 47, 819-824.
2. Applied Research Center & Northwest Federation of Community Organizations (ARCNFCO). (2005). Closing the gap solutions to race based health disparities. Northern, CA: Allied Printing.
3. Attkisson, C. C., & Zwick, R. (1982). The Client Satisfaction Questionnaire: Psychometric properties and correlations with service utilization and psychotherapy outcome. Evaluation and Program Planning, 5, 233-237.
4. Caracelli, V. J., & Greene, J. C. (1997). Crafting mixed-method evaluation designs. New Directions for Evaluation, 74, 19-32.
5. Casey, M. M., Blewett, L. A., & Call, K. T. (2004). Providing health care to Latino immigrants: Community-based efforts in the rural Midwest. American Journal of Public Health, 94, 1709-1710.
6. Elderkin-Thompson, V., Silver, R. C., & Waitzkin, H. (2001). When nurses double as interpreters: a study of Spanish speaking patients in a US primary care setting. Social Science and Medicine, 52, 1343-1358.
7. Emerson, R. M., Fretz, R. I., & Shaw, L. L. (1995). Writing ethnographic field notes. Chicago: University of Chicago Press.
8. Fischer, J., & Corcoran, K. (Eds.). (1994). Measures for clinical practice. (Vol. 1, 2nd ed.). New York: The Free Press.
9. Flores, G. (2005). The impact of medical interpreter services on the quality of health care: A systematic review. Medical Care Research and Review, 62 (3), 255-299.
10. Frederickson, N. (1966). Some effects of organizational climates on administrative performance (Research memorandum RM-66-21). Washington, DC: Educational Testing Services.
11. Glisson, C. (2000). Organizational climate and culture. In R. J. Pattie (Ed.), The handbook of social welfare management (pp. 195-218). Thousand Oaks, CA: Sage Publications.
12. Glisson, C., Dukes, D., & Green, P. (2005). The effects of the ARC organizational intervention on caseworker turnover, climate, and culture in children's services systems. Child Abuse and Neglect, 30 (8), 855-880.
13. Greene, J. C. (2001). Mixing social inquiry methodologies. In AERA (corporate author) & V. Richardson (Eds.), Handbook of research on teaching (4th ed.; pp. 251-258). Washington, DC: American Educational Research Association (AERA).
14. Green, A. R., Ngo-Metzger, Q., Legedza, A. T. R., Massagli, M. P., Phillips, R. S., & Iezzoni, L. I. (2005). Interpreter services, language concordance, and health care quality experiences of Asian Americans with limited English proficiency. Journal of General Internal Medicine, 20, 1050-1056.
15. Guba, E. G., & Lincoln, Y. S. (1989). Fourth generation evaluation. Newbury Park, CA: Sage Publications.
16. Hatton, D. C., & Webb, T. (1993). Information transmission in bilingual, bicultural contexts: A field study of community health nurses and interpreters. Journal of Community Health Nursing, 10 (3), 137-147.
17. Hornberger, J., Itakura, H., & Wilson, S. R. (1997). Bridging language and cultural barriers between physicians and patients. Public Health Reports, 112, 410-417.
18. Hudelson, P. (2005). Improving patient-provider communication: Insights from interpreters. Family Practice, 22, 311-316.
19. Karliner, L. S., Jacobs, E. A., Chen, A. H., & Mutha, S. (2007). Do professional interpreters improve clinical care for patients with limited English proficiency? A systematic review of the literature. Health Services Research, 42, 727-753.
20. Karliner, L. S., Perez-Stable, E. J., & Gildengorin, G. (2004). The language divide. Journal of General Internal Medicine, 19, 175-183.
21. Kouyoumdjian, H., Zamboanga, B. L., & Hansen, D. J. (2003). Barriers to community mental health services for Latinos: Treatment considerations. Clinical Psychology: Science and Practice, 10, 394-422.
22. Ku, L., & Flores, G. (2005). Loss in translation: Paying for interpreter services in healthcare for the millions of Americans with limited English proficiency. Health Affairs, 24, 435-444.
23. Markus, A., Roby, D., & Rosenbaum, S. (2002). A profile of federally funded health centers serving a higher proportion of uninsured patients. [Issue Paper.] Washington, DC: Kaiser Commission on Medicaid and the Uninsured.
24. Moos, R. H. (1994). Work Environment Scale manual (3rd ed.). Palo Alto, CA: Consulting Psychologists Press.
25. Muldrow, T. W., Buckley, T., & Schay, B. W. (2002). Creating high-performance organizations in the public sector. Human Resource Management, 41 (3), 341-354.
26. Nguyen, T. D., Attkisson, C. C., & Stegner, B. L. (1983). Assessment of patient satisfaction: Development and refinement of a service evaluation questionnaire. Evaluation and Program Planning, 6, 299-314.
27. Norris, W. M., Wenrich, M. D., Nielsen, E. L., Treece, P. D., Jackson, J. C., & Curtis, J. R. (2005). Communication about end-of-life care between language-discordant patients and clinicians: Insights from medical Interpreters. Journal of Palliative Medicine, 8, 1016-1024.
28. Roat, C. (2006). Certification of health care interpreters in the United States: A Primer, a Status Report and Considerations for National Certification. Prepared for the California Endowment. Retrieved March 25, 2010, from http://www.calendow.org/uploadedFiles/certificationofhealthcareinterpretorspdf
29. Reiff, M., Zakut, H., & Weingarten, M. (1999). Illness and treatment perceptions of Ethiopian immigrants and their doctors in Israel. American Journal of Public Health, 89, 1814-1818.
30. Snowden, L. R., Masland, M., & Guerrero, R. (2007). Federal civil rights policy and mental health treatment access for persons with limited English proficiency. American Psychologist, 62, 109-117.
31. The California Endowment. (2004). The health care safety net: Challenged like never before, needed more than ever, 3. Retrieved November 17, 2005, from http://calendow.org/uploadedFiles/healthcaresafetynetpdf
32. Thomas, D. R. (2006). A general inductive approach for analyzing qualitative evaluation data. American Journal of Evaluation, 27, 237-246.
33. U. S. Census Bureau. (2005). State and county quick facts. Retrieved August 15, 2007, from http://quickfacts.census.gov/qfd/states/17/17019lk.html.
34. Westermeyer, J. (1990). Working with an interpreter in psychiatric assessment and treatment. Journal of Nervous and Mental Disease, 178, 745-749.
35. Wheeler, L. (2007) Community health centers offer safety net, struggle to meet rising demand. Gannett News Service, July 19. Retrieved August 24, 2007, from http://www.wbir.com/news/regional/story.aspx?storyid=47250&provider =rss.
36. Youdelman, M., & Perkins, J. (2005). Providing language services in small health care provider settings: Examples from the field. The Commonwealth Fund. Retrieved November 17, 2005, from http://www.cmwf.org/publications/publica tions-show.htm?doc-id=270667.